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Noise Possible
cause
Type of noise Lifting
Rattling Components,
items inside
the appliance
Defective
noise
Secure
components.
Leave
enough
space
between the
items.
9.3 Technical fault
Your appliance is designed and built to ensure it works reli‐
ably and has a long service life. In the unlikely event that
a fault occurs during operation, please check whether it is
due to an operating error. If so, you will be charged for the
callout and repair costs even if it falls within the warranty
period.
You can fix the following faults yourself.
9.3.1 Appliance function
Defect Cause Remedy
The appliance is
not working.
→ The appliance is not switched on.
u
Switch the appliance on.
→ The power plug is not properly
plugged into the socket.
u
Check the power plug.
→ There is something wrong with the
power outlet fuse.
u
Check the fuse.
→ Power cut
u
Keep the appliance closed.
u
Protecting food: Lay freezer packs on top of the food or
use another freezer if the power is off for a prolonged
period.
u
Do not re-freeze defrosted food,
→ The appliance plug does not fit the
appliance properly.
u
Check the appliance plug.
Temperature is not
cold enough.
→ The appliance door is not closed
properly.
u
Close the appliance door.
→ Not enough ventilation.
u
Keep ventilation grille clear, and clean it.
→ The ambient temperature is too
high.
u
Solution: (see 1.4 Appliance range of use) .
→ The appliance was opened too
many times or for too long.
u
Wait to see if the required temperature corrects itself.
If not, contact Customer Service (see 9.4 Customer Serv‐
ices) .
→ The temperature is set incorrectly.
u
Turn down the temperature and check after 24 hours.
→ The appliance is too close to a heat
source (oven, radiator, etc).
u
Move the appliance or the heat source.
→ The appliance was not correctly
installed in the recess.
u
Check if the appliance was installed correctly and that
the door closes properly.
The door seal is
defective or needs
to be replaced for
another reason.
→ The door seal can be replaced. It
can be replaced without the need
for special tools.
u
Contact Customer Services (see 9.4 Customer Services) .
The appliance
builds up too much
ice or condensa‐
tion.
→ The door seal may have slipped out
of its groove.
u
Check that the door seal is well fitted in the groove.
9.3.2 Features
Defect Cause Remedy
The internal light
does not come on.
→ The appliance is not switched on.
u
Switch the appliance on.
→ The door was open for longer than
15 minutes.
u
Interior lighting turns off automatically after approx. 15
min. with the door open.
→ The LED interior light is faulty or
the lid is damaged.
u
Contact customer service (see 9.4 Customer Services) .
Customer help
20 * Depending on model and options
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