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Frequently asked questions
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
Tips:
◆The wine cooler enclosure may emit heat during operation specially in summer; this is caused
by the radiation of the condenser, and it is a normal phenomenon.
◆Condensation: condensation phenomenon will be detected on the exterior surface and door
seals of the cooler when the ambient humidity is high; this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
◆Airflow sound: Refrigerants circulating in the refrigerant lines will produce eruption of sound and
grunts which is normal and does not affect the cooling effect.
◆Buzz: Buzz will be generated by a running compressor specially when starting up or shutting
down.
◆Clatter: The solenoid valve or electric switch valve will clatter which is a normal phenomenon
and does not affect the operation.
◆The refrigerating chamber will periodically frost and defrost (water drops will be generated on the
backside of the refrigerating chamber when defrosting) which are normal.
Inoperation
Odor
Foods in the refrigerating
chamber are frozen
Long-term operation
of compressor
The wine cooler door
can not be properly
closed.
Loud noises
Whether the cooler is plugged and connected to power;
Low voltage;
Failure power or tripping circuit
Odorous foods should be closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
Whether the thermostat is over adjusted; Whether
food containing water is put inside the glass
partition.
It is normal that wine cooler operates for longer times
in summer when the ambient temperature is higher;
Frequent opening of wine cooler door.
Thick frost layer (defrost is needed)
The door is stuck by food packages;
Too much food;
Tilt wine cooler.
Whether the bottles are leveled, whether the wine
cooler is balanced;
Whether the wine cooler parts are properly placed.
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