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ninjakitchen.com
14
TROUBLESHOOTING & FAQ
ERROR MESSAGES
“Er0,” “Er1,” “Er2,” “Er3,” “Er4,” “Er5,” or “Er6”
Turn o the unit and call Customer Service at 1-877-646-5288. So we may better assist you, please
register your product online at registeryourninja.com and have the product on hand when you call.
FAQ
Why won’t the oven turn on?
• Make sure the power cord is securely plugged into the outlet.
• Insert the power cord into a dierent outlet.
• Press the power button.
• Contact licensed electrician if a faulty outlet is suspected.
Can I use the sheet pan instead of the air fry basket with the Air Fry function?
• Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
• For best results, keep an eye out on your food while cooking. Refer to cook charts in the Inspiration
Guide for more guidance on cook times and temperatures.
Can I restore the unit to its default settings?
• The oven will remember the last setting used for each function, even if you unplug it. To restore the
oven’s default settings for each function, press the TEMP/SHADE and TIME/SLICES buttons and
rotate the dial simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and o?
• This is normal. The oven is designed to control temperature precisely for every function by adjusting
the heating elements’ power levels.
Why does the oven have a dierent temperature reading with an external thermometer?
• Convection ovens circulate air dierently than traditional ovens, so when the door is opened, more
heat will escape. This may aect any external temperature reading of the unit’s interior temperature.
• Since this is a convection oven, it can cook more quickly than a traditional oven. Convection cooking
includes a fan that helps speed up cook time by circulating hot air and can aect temperatures within
the cavity. The time it takes the unit to heat up to the set temperature will vary based on the amount
of food being cooked, the function being used, and the cook temperature and time. The oven features
an algorithm that ensures temperature and time settings work with most traditional oven recipes. As a
result, the temperature inside the oven may dier from the set temperature. This does not impact cooking
quality. Refer to the Inspiration Guide to learn more about recommended cook times and temperatures.
Why is my unit not fully preheated when the preheat cycle is completed?
• During preheating, the unit will not reach the intended cook temperature, but it will preheat to a level
that will start cooking your ingredients. As the cook cycle continues, the oven will continue to heat up
and cook your food to doneness. It may take up to 10 minutes for the unit to reach the intended cook
temperature. This does not aect the cooking quality of most recipes.
Why is steam coming out from the oven door?
• This is normal. Foods with a high moisture content may release steam around the door.
Why is water dripping onto the counter from under the door?
• This is normal. The condensation created by foods with a high moisture content
(such as frozen foods) may run down the inside of the door and drip onto the counter.
Why is the unit generating smoke?
• It is highly recommended to clean all accessories and the inside of the oven after each use to prevent
grease build up that can cause smoke.
• Ensure you are using the sheet pan when cooking all greasy foods, or when using Air Fry, Air Roast,
or Whole Roast functions.
• If problem persists, run a Toast cycle on shade 7 with accessories removed; this will burn o any
additional grease on the heating elements that are causing smoke.
How can I clean the sheet pan?
• For stuck-on food, let the sheet pan soak before cleaning.
• Line the sheet pan with aluminum foil or parchment paper when cooking to make clean-up easier.
Why did a circuit breaker trip while using the unit?
• The unit uses 1800 watts of power, so it must be plugged into an outlet on a 15-amp circuit breaker. It is
also important that the unit be the only appliance plugged into an outlet when in use. To avoid tripping
a breaker, make sure the unit is the only appliance plugged into an outlet on a 15-amp breaker.
Why does the unit sound like it is still running even though the power is o?
• The cooling fan may continue to run even after the unit has been turned o. This is a normal function
and should not be a source of concern. The cooling fan will stop after the temperature of the unit
reaches below 95°F (35°C).
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
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