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EN - Guarantee Conditions
In addition to the end consumer’s statutory guarantee rights
in relation to the seller; for new appliances bought after 01
September 2013 from a dealer authorized due to his expertise
by Melitta, we give a manufacturer’s guarantee based on the
following conditions:
1. The guarantee period begins with the day the product was
sold to the end user. The guarantee period is 24 months. The
purchase date of the device must be veried by a purchase
receipt.
The device was designed and built for use in private
households. For fully automatic machines, from a number
in excess of 7,500 brewing processes a year we assume
commercial use. Commercial use includes using the appliance
to make coffee for customers in ofces, workshops, law ofces
etc. In this case, the guarantee period is 12 months or 15,000
brewing processes, whichever occurs rst.
Guarantee performances lead neither to an extension of the
guarantee period nor to a new beginning of the guarantee
period for the device or installed spare parts.
2. Within the guarantee period we will correct all device defects
that are based on material or manufacturing errors, through
repair or replacement of the device, at our discretion. Replaced
parts become the property of Melitta. If meanwhile components
were revised or software was updated, actualisations of
repaired parts and/or software is permitted unless not waived
by the customer in writing before the repair (order).
3. Defects that occurred due to improper connection, improper
handling, or repair attempts by non-authorized persons are not
covered by the guarantee. The same applies for failure to
comply with the use, care, and maintenance (e.g. calcication)
instructions as well for the use of consumables (e.g. cleaning
and decalcifying agents or water lters) that do not correspond
to the original specications. Wear parts (e.g. seals and valves),
fragile parts like glass, and damage caused by foreign objects
in the grinder (e.g. stones) are excluded from the guarantee.
4. Guarantee performances are processed via the Service
Hotline for the respective country.
5. These guarantee conditions apply for appliances purchased
and used in Germany, Austria, Switzerland, Denmark, France,
The United Kingdom, Spain, The Netherlands and Belgium.
If an appliance is purchased abroad or taken abroad, then
guarantee benets will only be provided as specied in the
guarantee conditions applicable to that country.
21.09.2016 07:23:31
GB - Contact
Melitta International GmbH - UK Division
32 A Thorpe Wood Business Park
Thorpe Wood
Peterborough PE3 6SR
United Kingdom
www.international.melitta.de
(+44) 0800 0288002
monday - friday
8 am - 5 pm toll free
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