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22
TROUBLESHOOTING
ERROR CODE DESCRIPTION SOLUTION
E1 System high pressure protection These errors can be normally cleared
by restarting the unit. If it does not,
please contact your local dealer or
service center to obtain assistance.
E5 Over-current protection
E6 Indoor and outdoor units communication error
E8 System high temperature protection
H3 Compressor overheat protection
H6 Fan motor malfunction
C5 Jumper cap malfunction These errors require the expertise of
qualied technicians in order to be
resolved. Please contact your local
dealer or service center.
F0 Refrigerant shortage or blockage protection
F1 Indoor ambient temperature sensor open or short-circuited
F2 Evaporator temperature sensor open or short-circuited
SITUATION POSSIBLE CAUSES SOLUTIONS
The indoor unit does not
appear to be operating.
There may have been a power outage. If there is a power outage and the electricity is not yet restored,
wait for the power to be restored. When it is, the unit may need
to be restarted.
The power cord plug may have become loose
from the outlet.
Firmly push the plug into the power outlet.
A circuit breaker may have been tripped or a
fuse may have blown.
Replace the fuse or reset the circuit breaker. Make sure that
there are no other appliances on the same circuit.
There may be an active switch-on timer cur-
rently preventing operation.
If the timer setting was not intended, cancel it using the remote
control, otherwise wait until the unit starts at the set time.
The compressor
does not appear to be
operating.
The unit may have been immediately restarted
after having being shut off, or the operation
mode may have been recently changed.
When changing operation modes or when immediately turning
on the unit after having turned it off, a 3-minute protection delay
is be triggered to protect the compressor. Wait until the delay
has elapsed.
The indoor unit
appears to be operating
abnormally.
There may be interference in the room from a
television, uorescent lamp, a wireless device,
etc.
Disconnect and reconnect the power to the unit, then restart
the appliance.
The indoor unit emits
undesirable odours.
Odours may be caught by the indoor or outdoor
unit and blown into the room with the air, or the
dust lter may be dirty.
Remove any source of odours in the vicinity of both the indoor
or outdoor units. Check and clean the dust lter if necessary.
The indoor unit emits
cracking sounds.
The indoor unit may have been recently turned
on or off.
This is a normal phenomenon. The plastic components of the
indoor unit are subject to thermal expansion and contraction
caused by temperature changes. No action is required.
The indoor unit emits a
sound of owing liquid.
The indoor unit may have been recently turned
on or off.
This is a normal phenomenon. The refrigerant inside the indoor
unit is moving due to operation starting which produces the
sound of owing liquid. No action is required.
ERROR CODES IDENTIFICATION
If the heat pump has a faulty component, the temperature indicator on the indoor unit will ash an error
code. Please refer to the list below to identify the error code and to solve the issue.
COMMON MALFUNCTIONS AND POSSIBLE FIXES
If your unit is performing abnormally or appears to be malfunctioning, please rst review the following diag-
nostics before requesting service. It may be that a simple x will solve your problem. However, if the prob-
lem persists, call 1 800 686-2175 or send an email to [email protected] for assistance.
NOTE :
If you get other error codes, please contact your local dealer or service center for clarication
and servicing (if necessary).
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