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Troubleshooting
Warm air drying
Trouble Please check
Ref.
Page
The dryer
temperature is low
●
Is the dryer temperature set to low level?
20
Stops in the middle
of use
●
The feature stops automatically after about 10 minutes of continuous use.
●
Does the seat switch have diffi culty detecting?
➞
Sit back on the toilet seat. If you get up slightly from the seat, or sit forward on
the seat, the seating switch may temporarily stop detecting your presence.
-
11
Toilet Seat and Toilet Lid
Trouble Please check
Ref.
Page
The toilet seat is
cold
●
Is the toilet seat temperature set to "OFF" or a low level?
20
●
Is energy saver in operation?
• The energy saver feature is on when the "Energy saver" LED is on and the
"Power" LED is off on the main display.
When you sit on the seat, the toilet seat heater is turned on temporarily and
the seat is warmed in about 15 minutes.
➞
You can turn it "OFF" if the energy saver feature is "ON".
22, 23
24, 25
●
Have you been seated for a long time?
• After about 20 minutes of sitting, the temperature starts going down, and
after about 1 hour, the toilet seat heater is turned "OFF".
➞
Stand up from the seat and then use again.
●
Did you put anything on the toilet seat or the toilet lid?
➞
Remove anything placed on top of the toilet seat or lid.
-
-
●
Is a toilet lid or seat cover installed?
➞
Remove any covers.
11
Energy Saver
Trouble Please check
Ref.
Page
The energy saver LED
does not light up
●
Did you unplug the power plug or was there a power outage?
The "Energy saver" LED on the main display may go off when the power is
turned on even if the energy saver feature is "ON".
(It will turn on within about 24 hours since the setting is retained.)
-
The timer energy saver
feature is not working
●
Did you replace the remote control batteries?
"Timer energy saver" may be canceled when the batteries are replaced.
➞
Set the timer energy saver again at the time you want to start it.
25
The auto energy saver
feature is not working
●
Because the function takes several days learning the usage conditions before
starting energy saver, the amount of energy saving may be low, depending
on the frequency of use.
➞
Check the energy saver setting.
22, 23
Deodorizer
Trouble Please check
Ref.
Page
The deodorizer seems
to be not working
●
Is "Deodorizer" set to "OFF"? ➞ Set to "ON".
●
Even after sitting down, you do not hear operation sounds.
➞
Sit back on the toilet seat.
If you hear an operation sound when you sit on the toilet seat.
➞
Clean the deodorizing filter.
29
-
36
A strange odor is
emitted
●
Are you using an air freshener or deodorizer that you purchased separately?
•
Doing so may reduce the effectiveness of the product's deodorizer or cause strange odors.
➞
Remove the air freshener or deodorizer.
-
The auto power deodorizer
feature is not working
●
Is "Auto power deodorizer" set to "OFF"? ➞ Set to "ON".
●
It starts about 10 seconds after you stand up from the toilet seat.
29
-
Sanitary
Trouble Please check
Ref.
Page
The Wand CLEAN
LED does not light up
●
If the "Wand CLEAN" LED does not light up, it is time to replace the component
that generates "EWATER+". Consult the installer, seller, or TOTO customer service.
(see contact information on the back cover.)
-
Others
Trouble Please check
Ref.
Page
Water is leaking from the
plumbing connections
●
If the nut of the connecting pipe is loosened, retighten it by hand. (Do not use any tool.)
➞
If the water leak does not stop, close the shutoff valve and consult with
TOTO customer service. (see contact information on the back cover.)
-
The main unit is
unstable
●
There is clearance between the toilet seat cushion and the bowl unit for activating the seat
switch. When you sit on the toilet seat, the toilet seat subsides slightly to activate the seat switch.
●
Are the bolts that anchor the main unit loose?
➞
Remove the main unit and then firmly tighten the base plate bolts.
11
34, 35
The main unit makes
a sound
When sitting on the toilet seat
●
When "Pre-mist" is "ON", you hear operation sounds for preparing the pre-mist
or spraying mist in the bowl unit.
➞
You can turn it "OFF".
16
28
When moving away from the bowl unit after use
●
When "Auto power deodorizer" is "ON", operation sounds are made while the
deodorizing power increases for 60 seconds after you stand up from the toilet seat.
➞
You can turn it "OFF".
●
If "Auto wand CLEAN" is "ON" and you use the cleansing functions (e.g., Rear cleansing and
Front cleansing), you may hear that the wand is extended and cleaned with "EWATER+".
➞
You can turn it "OFF".
29
28
When not using the product (e.g., at night)
●
If "Auto wand CLEAN" is "ON" and you do not use the cleansing functions (e.g., Rear
cleansing and Front cleansing) for about 8 hours, you will hear that the wand is cleaned
with "EWATER+" and then the remaining water is drained from inside the product.
➞
You can turn it "OFF".
28
You feel air in the bowl unit
when sitting on the toilet seat
●
A mist is sprayed inside the bowl unit to make it more diffi cult for dirt to adhere
when sitting on the toilet seat. You may feel air when a mist is sprayed.
➞
You can turn it "OFF".
-
28
44 45
Reference
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