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20
English
TROUBLESHOOTING
1. How can I unlock the door if the Solo Smart Lock D20 doesn’t work?
Use the provided key to unlock.
2. How can I unlock the door if the Solo Smart Lock D20’s battery runs low?
①
Insert a micro USB cable into the micro USB port and use a portable battery to
power the Smart Lock.
②
Use the access code to unlock.
3. How to delete the registered access code?
Open your eufy Security app, and repeat steps mentioned in “Pair Your Phone with the
Solo Smart Lock D20” to pair. Then you can delete the access code.
4. The Solo Smart Lock D20 ringtone is too loud.
Open the eufy Security app and pair your phone with your Solo Smart Lock D20. You can
set the ringtone volume on the eufy Security app.
5. Why the Solo Smart Lock D20’s battery drains so quickly?
• Make sure you use the standard battery.
• Check whether the Solo Smart Lock D20 is installed properly.
• Check whether the Solo Smart Lock D20 can be locked or unlocked smoothly
using the thumbturn; If not, detach and install the Solo Smart Lock D20 again.
• Check whether water spills in the Interior Assembly. Exposure to water will drain
the battery quickly.
• Contact Customer Service for technical support via eufy Security app or email.
For troubleshooting, check the installation video and instructions. Or you can contact
Customer Service staff for technical support via via the eufy Security app or email.
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