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11
Storage and Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from
the UPS. Press the power button and disconnect the unit from AC power. Your UPS will be
completely turned off (deactivated), and will be ready for storage. If you plan on storing your
UPS for an extended period, fully recharge the UPS batteries every three months. Plug the
UPS into a live AC outlet and allow the batteries to recharge for 4 to 6 hours. If you leave
your UPS batteries discharged for a long period of time, they will suffer a permanent loss of
capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite.
For more information on service, visit tripplite.com/support.
Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer.
Instead, visit tripplite.com/support.
3. If the problem requires service, visittripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which
is required for service. This simple on-line form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number, along with
shipping instructions, will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or
an authorized Tripp Lite service center must have transportation charges prepaid. Mark
the RMA number on the outside of the package. If the product is within its warranty
period, enclose a copy of your sales receipt. Return the product for service using an
insured carrier to the address given to you when you request the RMA.
21-10-017-9338D9-Book.indb 1121-10-017-9338D9-Book.indb 11 10/15/2021 2:45:54 PM10/15/2021 2:45:54 PM
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