Napoleon NEFL42HI Purview 42 User Manual

FRENCH

PG. 33

W415-2005 / E / 10.07.21

ADD MANUAL TITLE

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone 1 (866) 820-8686 • www.napoleon.com • [email protected]

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA 22.2 NO. 46 / UL 1278

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

Product Name / Code

(MUST use title from Price Book)

(IF MULTIPLE, _____ ILLUSTRATED)

MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)

ADD PRODUCT IMAGE

ADD BUTTON BATTERY WARNING IF APPLICABLE

CSA /

INTERTEK

LOGO

SAFETY INFORMATION

- Do not store or use gasoline or other

ﬂ ammable vapors and liquids in the vicinity of

this or any other appliance.

FIRE OR EXPLOSION HAZARD

If the information in these instructions are

not followed exactly, a ﬁ re or explosion may

result causing property damage, personal

injury, or loss of life.

WARNING

ENGLISH

$10.00

FOR INDOOR USE ONLY

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

INSTALLATION AND

OPERATION MANUAL

(NEFL60HS Illustrated)

NEFL42HS / NEFL50HS / NEFL60HS / NEFL72HS / NEFL100HS

SERIENNUMMER VOM KARTON AUFBRINGEN

Seriennr.

MODELL-NR.

BRENG HET SERIENUMMER VAN DE DOOS AAN

Serienr.

MODELNR.

NANESTE SÉRIOVÉ ČÍSLO Z KARTONU

Sériové číslo:

ČÍSLO MODELU:

NEFL42HI / NEFL50HI / NEFL60HI / NEFL72HI / NEFL100HI

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA 22.2 NO. 46 / UL 2021

TITLE: LABEL, BATTERY WARNING PART #: W385-2221

REVISION: DATE:06.06.17_X.L.

MAX SIZE: 9" X 3"

MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM

LETTERING: BLACK LETTERING ON WHITE BACKGROUND. FONT SIZE TO BE MIN. 8 POINT ARIAL (2mm),

BOLD FACE AND UPPER CASE.

TEMPERATURE RATING MINIMUM 79°C (175°F) RATING

WARNING!

AVERTISSEMENT!

WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN

- SWALLOWING MAY LEAD TO SERIOUS INJURY IN AS LITTLE AS 2 HOURS

OR DEATH, DUE TO CHEMICAL BURNS AND POTENTIAL PERFORATION OF

THE OESOPHAGUS.

- IF YOU SUSPECT YOUR CHILD HAS SWALLOWED OR INSERTED A

BUTTON BATTERY, IMMEDIATELY SEEK URGENT MEDICAL ASSISTANCE.

- EXAMINE DEVICES AND MAKE SURE THE BATTERY COMPARTMENT IS

CORRECTLY SECURED, E.G. THAT THE SCREW OR OTHER MECHANICAL

FASTENER IS TIGHTENED. DO NOT USE IF COMPARTMENT IS NOT

SECURE.

- DISPOSE OF USED BUTTON BATTERIES IMMEDIATELY AND SAFELY. FLAT

BATTERIES CAN STILL BE DANGEROUS.

- TELL OTHERS ABOUT THE RISK ASSOCIATED WITH BUTTON BATTERIES

AND HOW TO KEEP THEIR CHILDREN SAFE.

AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES

ENFANTS

- L'INGESTION PEUT ENTRAÎNER DES BLESSURES GRAVES DANS MOINS DE 2

HEURES OU LA MORT, EN RAISON DES BRÛLURES CHIMIQUES ET DE LA PERFO-

RATION POTENTIELLE DE L'ŒSOPHAGE.

- SI VOUS PENSEZ QUE VOTRE ENFANT A AVALÉ OU INSÉRÉ UNE BATTERIE

BOUTON, CONSULTEZ IMMÉDIATEMENT UNE ASSISTANCE MÉDICALE URGENTE.

- EXAMINEZ LES APPAREILS ET ASSUREZ-VOUS QUE LE COMPARTIMENT DE LA

BATTERIE EST BIEN FIXÉ, PAR EX. QUE LA VIS OU AUTRE ATTACHE MÉCANIQUE

EST SERRÉE. NE PAS UTILISER SI LE COMPARTIMENT N'EST PAS SÉCURISÉ.

- ÉLIMINER LES PILES BOUTON UTILISÉES IMMÉDIATEMENT ET EN TOUTE

SÉCURITÉ. LES PILES PLATES PEUVENT ENCORE ÊTRE DANGEREUSES.

- RENSEIGNEZ-VOUS SUR LE RISQUE ASSOCIÉ AUX BATTERIES À BOUTON ET LA

FAÇON DE GARDER LEURS ENFANTS EN SÉCURITÉ.

W385-2221

This appliance has a remote that requires button

batteries that are hazardous to young children.

purview 42 / 50 / 60 / 72 / 100 series

W415-2005 / E / 10.07.21

safety information

• If equipped with a heater, this appliance can be hot when operated and can cause severe

burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate

appliance according to operating instructions could cause ﬁ re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas

line, paint or ﬂ ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance

are kept clean. The appliance should be inspected before use and at least annually by a qualiﬁ ed service

person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,

etc. The appliance area must be kept clear and free from combustible materials, gasoline and other

ﬂ ammable vapors and liquids.

• Under no circumstances should this appliance be modiﬁ ed.

• Do not use this appliance if any part has been under water. Immediately call a qualiﬁ ed service technician to

inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or

broken. Replacement of the glass should be done by a licensed or qualiﬁ ed service person. Do not strike

or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As

with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been

dropped or damaged in any manner. Return appliance to authorized service facility for examination,

electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes

recognizing the increased hazard of electrical shock and electrocution.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord

away from trafﬁ c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an

electric shock or ﬁ re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such

as a bedroom.

3.2E

• To prevent a possible ﬁ re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like

a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable

power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not speciﬁ cally tested for this appliance could void the warranty and/or result in

a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before

servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is

recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install

an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and

away from hot surfaces.

• Clothing or other ﬂ ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of trafﬁ c and away from furniture and

draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot

surfaces.

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from

hot surfaces. These screens and guards must be fastened to the ﬂ oor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.

Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or

damage to decorations, a TV or other electronic components.

WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

ADD PROP 65 WARNING

note:

This appliance is NOT suitable for installation in a bathroom.

note:

This appliance IS suitable for installation in a bathroom.

SUITABLE for bathroom installation:

NOT SUITABLE for bathroom installation:

note:

Cet appareil NE PEUT PAS être installé dans une salle de bain.

note:

Cet appareil PEUT être installé dans une salle de bain.

nota:

Esta artefacto NO ES adecuada para ser instalado en un baño.

nota:

Esta artefacto ES adecuada para ser instalado en un baño.

W415-2005 / E / 10.07.21

safety information

• If equipped with a heater, this appliance can be hot when operated and can cause severe

burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate

appliance according to operating instructions could cause ﬁ re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas

line, paint or ﬂ ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance

are kept clean. The appliance should be inspected before use and at least annually by a qualiﬁ ed service

person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,

etc. The appliance area must be kept clear and free from combustible materials, gasoline and other

ﬂ ammable vapors and liquids.

• Under no circumstances should this appliance be modiﬁ ed.

• Do not use this appliance if any part has been under water. Immediately call a qualiﬁ ed service technician to

inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or

broken. Replacement of the glass should be done by a licensed or qualiﬁ ed service person. Do not strike

or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As

with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been

dropped or damaged in any manner. Return appliance to authorized service facility for examination,

electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes

recognizing the increased hazard of electrical shock and electrocution.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord

away from trafﬁ c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an

electric shock or ﬁ re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such

as a bedroom.

3.2E

• To prevent a possible ﬁ re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like

a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable

power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not speciﬁ cally tested for this appliance could void the warranty and/or result in

a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before

servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is

recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install

an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and

away from hot surfaces.

• Clothing or other ﬂ ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of trafﬁ c and away from furniture and

draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot

surfaces.

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from

hot surfaces. These screens and guards must be fastened to the ﬂ oor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.

Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or

damage to decorations, a TV or other electronic components.

WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

ADD PROP 65 WARNING

WARNING

• Read all instructions before installing or using this heater.

• This heater is hot when is use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible

materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 0.9 m from the front of

the heater and keep them away from the sides and rear.

• Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater

is left operating and unattended.

• Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater inspected

by a reputable electrician before reusing.

• Do not use outdoors.

• To disconnect heater, turn controls to off, and turn off power to heater circuit at main disconnect panel (or

operate internal disconnect switch if provided).

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric

shock or ﬁre, or damage the heater.

• To prevent a possible ﬁre, do not block air intakes or exhaust in any manner.

• A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or ﬂammable

vapors or liquids are used or stored.

• Use this heater only as described in this manual. Any other use not recommended by the manufacturer may

cause ﬁre, electric shock, or injury to persons.

• This heater may include an audible or visual alarm to warn that parts of the heater are getting excessively hot. If

the alarm sounds (or illuminates), immediately turn the heater off and inspect for any objects on or adjacent to

the heater that may have blocked the airﬂow or otherwise caused high temperatures to have occured. DO NOT

OPERATE THE HEATER WITH THE ALARM SOUNDING (OR ILLUMINATING).

• SAVE THESE INSTRUCTIONS.

W415-2005 / E / 10.07.21

table of contents

1.0 general information 5

1.1 dimensions (NEFL42/50/60HS/HI) 5

1.2 dimensions (NEFL72/100HS/HI) 6

1.3 rating plate information 7

1.4 label location 7

1.5 listing approvals 8

1.6 general instructions 8

1.7 unpacking and testing the appliance 9

1.8 hardware list 9

2.0 appliance placement 10

2.1 grounding the appliance 10

3.0 installation 11

3.1 minimum clearance to combustibles 11

3.2 framing 12

3.3 wall mount installation 13

3.4 recessed pre-installation 15

3.4.1 fully recessed installation 15

3.4.2 partially recessed installation 16

4.0 electrical information 17

4.1 hard-wiring installation 17

4.2 wiring diagram (NEFL42HS/HI) 18

4.3 wiring diagram (NEFL50/60HS/HI) 19

4.4 wiring diagram (NEFL72HS/HI) 20

4.5 wiring diagram (NEFL100HS/HI) 21

5.0 finishing 22

5.1 front glass removal / installation 22

5.2 crystal ember installation 22

6.0 operating instructions 23

6.1 operating touch display panel and remote control 23

7.0 maintenance 25

7.1 remote battery installation 25

8.0 replacement parts 26

8.1 NEFL42/50/60/72/100HS/HI overview 27

9.0 troubleshooting 28

10.0 warranty 30

11.0 notes 31

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves

the right to change or modify any information within this manual at any time without notice. Changes, other than

editorial, are denoted by a vertical line in the margin.

note:

W415-2005 / E / 10.07.21

model designation

1.0 general information

1.1 dimensions (NEFL42/50/60HS/HI)

A B C

NEFL42HS/HI

42”

(1067mm)

37 5/16”

(948mm)

38 15/16”

(989mm)

NEFL50HS/HI

50”

(1270mm)

45 5/16”

(1151mm)

46 15/16”

(1192mm)

NEFL60HS/HI

60”

(1524mm)

55 5/16”

(1405mm)

56 15/16”

(1446mm)

14 3/16”

(360mm)

21 7/16”

(544mm)

20 3/16”

(513mm)

5 1/2”

(140mm)

20 1/2”

(521mm)

1”

(25mm)

1 9/16”

(40mm)

5 1/4”

(133mm)

W415-2005 / E / 10.07.21

general information

1.2 dimensions (NEFL72/100HS/HI)

14 3/16”

(360mm)

21 7/16”

(544mm)

20 3/16”

(513mm)

20 1/2”

(521mm)

5 1/2”

(140mm)

1 13/16”

(46mm)

5 3/16”

(132mm)

1”

(25mm)

3 15/16”

(100mm)

A B C D

NEFL72HS/HI

72”

(1829mm)

66 7/8”

(1697mm)

68 7/16”

(1738mm)

19 5/8”

(499mm)

NEFL100HS/HI

100”

(2540mm)

94 15/16”

(2411mm)

96 7/16”

(2450mm)

29”

(736mm)

W415-2005 / E / 10.07.21

general information

W385-2389

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 / HOMOLOGUÉ

SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021

Page 1 of 1

ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION.

SUITABLE FOR MOBILE HOME INSTALLATION.

FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR

INSTALLATION DANS UNE CHAMBRE À COUCHER, UNE SALLE DE BAIN ET UN STUDIO. APPROPRIÉ

POUR INSTALLATION DANS UNE MAISON MOBILE.

VOLTAGE: 120VAC TENSION: 120VAC

FREQUENCY: 60Hz FRÉQUENCE: 60Hz

POWER: 1500W PUISSANCE: 1500W

DATE CODE: XXXXX CODE DE DATE:

DESIGNED IN NORTH AMERICA

BY WOLF STEEL LTD.

MADE IN CHINA

FABRIQUÉ EN CHINE

WOLF STEEL LTD.

24 NAPOLEON ROAD,

BARRIE, ON, L4M 0G8 CANADA

SERIAL NUMBER/NO. DE SÉRIE:

NEFL

MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM, NON WATER SOLUBLE ADHESIVE CAPABLE OF WITHSTANDING A

MAXIMUM TEMPERATURE OF 175°F (79°C).

SPECIFICATION: BLACK LETTERING ON SILVER BACKGROUND. MINIMUM FONT SIZE TO BE MINIMUM OF 8.5 PT (3.2mm)

MAX OVERALL SIZE: 6" x 3"

SERIAL NUMBERS TO BE ASCENDING FROM NEFL 021319

TITLE: RATING PLATE (NEFL42/50/60/72/100HS-HI)

DWG#: W385-2389

DATE: 06.11.19_X.L.

MODEL

NEFL60HS

REVISION:

DÉSIGNÉ EN AMÉRIQUE DU NORD

PAR WOLF STEEL LTÉE.

NEFL42HI

NEFL72HS

NEFL50HI

NEFL100HS

NEFL60HI

NEFL42HS

NEFL72HI

NEFL50HS

NEFL100HI

MASTER CONTRACT: 161746

CONTRAT-CADRE: 161746

1.3 rating plate information

The below illustration is for reference only. Refer to the appliance rating plate for accurate information.

SAMPLE

The rating plate must remain with the appliance at all times. It must not be removed.

note:

1.4 label location

Ref.

Part

Number

Label

Description

W385-2210 “Do Not Cover”

W385-2017 “Hot Surface”

- Serial Number *

W385-2167 Caution

W385-2163 Warning

W385-2389

Rating Plate

(NEFL42/50/60

/72/100HS/HI)

Front View

Back View

NEFL60HS illustrated

For illustrative purposes only. Label locations may vary.

note:

* Located behind glass on metal surface.

W415-2005 / E / 10.07.21

general information

1.6 general instructions

As with most electronic devices, your new electric appliance has been designed to operate at

temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the

appliance to reach room temperature before turning it on.

1.5 listing approvals

This appliance has been tested in accordance with the CSA Standards for ﬁxed and location-dedicated electric

room appliances in the United States and Canada. If you need assistance during installation, please contact your

local dealer.

Model NEFL42HS/HI NEFL50HS/HI NEFL60HS/HI NEFL72HSHI NEFL100HS/HI

Description

Electric Appliance

Type

3 Way Mounting Appliance:

Wall-Mount, Recessed into Wall and Recessed into Mantel

Voltage

120V AC

Watts

MAX 1500W

Amps

Dedicated 15 AMP Grounded Circuit

Appliance

Width

42” (1067mm) 50” (1270mm) 60” (1524mm) 72” (1828mm) 100” (2540mm)

Appliance

Height

21 7/16” (544mm)

Appliance

Depth

5 1/2” (140mm)

Net Weight

42.0lbs (19.0kg) 49lbs (22.2kg) 62.2lbs (28.2kg) 84.7lbs (38.4kg) 111.7lbs (50.7kg)

Gross Weight

53.0lbs (24.0kg) 61.7lbs (28.0kg) 83.8lbs (38.0kg) 110.0lbs (49.9kg) 141.8lbs (64.3kg)

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of

local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the

Canadian Electrical Code CSA C22.1 in Canada.

note:

4.6A

• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet

are on.

• The appliance may emit a slight, harmless odour when ﬁ rst used. This odour is normal and it is caused by

the initial heating of internal appliance elements and will not occur again.

•

If your appliance does not emit heat when called for, consult the “operation” section of this manual for further

information.

• Use with a CSA or UL certiﬁ ed surge protector.

• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured

homes when installed according to these instructions.

WARNING

• Read these instructions completely before beginning installation. Failure to follow them could cause an appliance

malfunction resulting in serious injury and/or property damage.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint,

or ﬂammable liquids are present.

• This electric appliance is tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not speciﬁcally tested for this electric appliance could void the warranty and/or result

in a safety hazard.

• Do not open. Risk of electric shock. No user-serviceable parts inside.

• Do not use damaged electrical cords.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.

W415-2005 / E / 10.07.21

general information

1.7 unpacking and testing the appliance

Ref. Description

Quantity

NEFL42HS/HI NEFL50HS/HI NEFL60HS/HI NEFL72HS/HI NEFL100HS/HI

A Wood Screws 6 12

B Drywall Anchors 6 12

C Metal Screws 8

D Cover Plate 1

E Strain Relief 1

F Metal Bracket 4

G Cord Corner 2

H Cord Corner 2

I Rubber Foot 4 6

J Long cord cover 2

1.8 hardware list

Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,

remove all packaging material and test to make sure the appliance operates properly by plugging the power

supply cord into a conveniently located 120V, 15 amp minimum grounded outlet.

W415-2005 / E / 10.07.21

2.0 appliance placement

• Due to high temperatures, this electric appliance should be located out of trafﬁc. Keep combustible materials

such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the

appliance.

• Never located this electric appliance where it may fall into a bathtub or other water container.

• Wear safety gloves and safety glasses for protection during installation and maintenance.

• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor

barrier or exposed insulation. Localized overheating could occur and ﬁre could result.

• Do not expose the electric appliance to the elements (such as rain, etc.)

WARNING

51.1

Grounding Methods

Metal Screw

(A)

Not allowed in Canada

Grounding Means

Adapter

Grounding Pin

Cover of

grounded

outlet box

(C)

(B)

This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available

for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).

The green grounding plug extending from the adapter must be connected to a permanent ground such as a

properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug from outlet.

2.1 grounding the appliance

The appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT

permitted.

note:

W415-2005 / E / 10.07.21

3.0 installation

Your NEFL42/50/60/72/100HS/HI can be wall-mounted, recessed and/or mantel-installed. Select a suitable

location that is not susceptible to moisture and is away from drapes, furniture and high trafﬁc areas.

3.1 minimum clearance to combustibles

42.5

WARNING

• Risk of ﬁ re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or

snagging to reduce the risk of ﬁ re, electric shock, or personal injury. Do not run cord under carpeting. Do not

cover cord with throw rugs, runners, or similar items. Arrange cord away from trafﬁ c areas and where it will not

be tripped over.

• Risk of ﬁ re! To prevent a possible ﬁ re, do not block air intake or exhaust in any manner. Do not use on soft

surfaces where openings may become blocked.

• Risk of ﬁ re! Do not blow or place insulation against the appliance.

• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional

accessories not speciﬁ cally tested for this electric appliance could void the warranty and/or result in a safety

hazard.

• If the information in these instructions is not followed exactly, a ﬁ re or explosion may result causing property

damage, personal injury, or death. Do not store or use gasoline or other ﬂ ammable vapors in the vicinity of this

or any other appliance.

• This appliance is heavy. It is highly recommended that two people install this appliance.

• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may

create a ﬁ re hazard.

• Do not run the power cord horizontally, directly below the appliance.

Measurements are taken from the glass front

Bottom

0”

Sides

0”

Back

0”

Top

8” (203mm) to ceiling

8” (203mm) to mantel

Follow all national and local electrical codes.

note:

WARNING

• When using paint or lacquer to ﬁnish a mantel, the paint or lacquer must be heat resistant to prevent

discoloration.

8” (203mm)

Mantel

Wall

Floor

Side View (Wall Mount)

8” (203mm)

Mantel

Floor

Side View (Recessed)

W415-2005 / E / 10.07.21

installation

3 1/2" (89mm) MIN

5" (127mm) MAX

20 3/4"

(527mm)

20 3/4"

(527mm)

Finishing Material

3.2 framing

(Non-Load

Bearing)

MODEL NO. A

NEFL42HS/HI

39 1/2” (1002mm)

NEFL50HS/HI

47 1/2” (1205mm)

NEFL60HS/HI

57 1/2” (1459mm)

NEFL72HS/HI

69” (1752mm)

NEFL100HS/HI

97” (2463mm)

W415-2005 / E / 10.07.21

installation

Wall

3.3 wall mount installation

Due to the many different materials used on different walls, it is highly recommended that you consult your local

builder before you install this appliance on the wall.

A. Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible

materials such as curtain drapes, furniture, bedding, paper, etc.

B. Remove the front glass (see “front glass removal / installation” section).

C. Have two people hold the appliance against the wall to determine the ﬁnal location.

D. Place appliance face down on a soft, non abrasive surface. Remove the bracket from the back of the

appliance by removing the screws (Fig. 3-1). Set the bracket aside and discard the screws.

E. Mark out location, then mount the bracket onto the wall using screws (supplied). This bracket MUST have

the hooks facing upward and be level (Fig. 3-2).

It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If

the wall studs cannot be used, ensure that the supplied plastic anchors are used to afﬁx the bracket to

the wall and the bracket is adequately secured.

note:

A x 6 for NEFL42/50/60HS/HI

A x 12 for NEFL72/100HS/HI

Fig. 3-1

NEFL42/50/60HS/HI

Bracket Illustrated

NEFL72/100HS/HI

Bracket Illustrated

B x 6 for NEFL42/50/60HS/HI

B x 12 for NEFL72/100HS/HI

NEFL42/50/60HS/HI

Bracket Illustrated

NEFL72/100HS/HI

Bracket Illustrated

Fig. 3-2

W415-2005 / E / 10.07.21

installation

Wall

Fig. 3-3

NEFL42/50/60HS/HI

Bracket Illustrated

Wall

NEFL72/100HS/HI

Bracket Illustrated

F. With the wall mounting bracket installed, have two people lift the appliance up and insert the hooks on the

bracket into the slots on the back of the appliance (Fig. 3-3).

G. Check the appliance for stability ensuring that the bracket will not pull free from the wall.

H. Install media (see “crystal ember installation” section). You must complete this step before moving

onto the next step.

I. Reinstall the front glass.

W415-2005 / E / 10.07.21

installation

3.4 recessed pre-installation

A. Select a location that is not prone to moisture and is located at least 36” (94.1cm) away from combustible

materials such as curtain drapes, furniture, bedding, paper, etc.

B. Measure the appliance and create a rough-in frame with electrical (see “framing” section).

C. Remove the front glass (see “front glass removal / installation” section).

D. Hold the appliance up to ensure it will ﬁt into the framing.

Due to the many different materials used on different walls, it is highly recommended that you consult your local

builder before you install this appliance on the wall.

Fig. 3-4

NEFL60HS illustrated

Repeat on

opposite side.

Fig. 3-5

NEFL60HS illustrated

Side

Flange

Side

Flange

It is recommended the walls of the appliance enclosure be ﬁnished (i.e. drywall) to avoid exposed insulation or

vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is maintained.

note:

The appliance tabs come bent. You must bend the tab ﬂat by hand when fully recessing the appliance into the

wall (see “fully recessed” section).

3.4.1 fully recessed installation

A. Bend the two top tabs upward on the front glass until they are ﬂat (Fig. 3-4). Set the front glass aside.

B. Remove power cord and complete hardwiring (see “hardwiring installation” section).

C. Insert the appliance into the rough-in frame, and then secure it by installing 6 screws (supplied) through

the side ﬂanges (Fig. 3-5).

D. Install media (see “crystal ember installation” section). You must complete this step before moving

onto the next step.

E. Reinstall the front glass.

A x 6

W415-2005 / E / 10.07.21

installation

A. Install 2 metal brackets (1 per side) (supplied) onto the top sides of the appliance (Fig. 3-6).

B. Remove the power cord and complete hardwiring (see “hardwiring installation” section).

C. Insert the appliance as far into the rough-in frame as possible/desired, and then secure it by installing 2

screws (supplied) through the metal brackets (Fig. 3-7).

D. Install media (see “crystal ember installation” section). You must complete this step before moving

onto the next step.

E. Reinstall the front glass.

The appliance comes with 2 screws already installed in the bracket locations. Ensure to remove those

screws, re-use them to ﬁx the metal brackets to the appliance, and then screw the brackets to the wall.

note:

3.4.2 partially recessed installation

Fig. 3-6

NEFL60HS illustrated

Fig. 3-7

NEFL60HS illustrated

C x 2

F x 2

The appliance comes with 2 metal brackets installed. You can choose to use these brackets during

installation, or discard them and use the 4 new brackets from the hardware kit.

W415-2005 / E / 10.07.21

Hard-Wiring Connection

If it is necessary to hard-wire this appliance, a qualiﬁed electrician mus remove the cord connection and wire the

appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V, minimum

15 amps.

The appliance must be electrically connected and grounded in accordance with local codes. In the absence

of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current ANSI/NFPA 70

National Electrical Code in the United States.

1. Remove the cover plate from the right side bottom of the appliance by removing the 3 screws (Fig. 4-1).

2. Remove the wire connectors from the power cord. The power cord may be discarded.

3. Punch out the 7/8" (22.2mm) hole in the new cover plate (supplied) (Fig. 4-2) and install a box connector

through the junction box. Snap the box connector clamp onto the supply wires.

4. Using the wire connectors supplied in the hardware kit, connect the ground green wires (G), the

common white wires (N) together, and the hot black wires (L) (Fig. 4-3 and 4-4).

5. Reinstall the cover plate using the 3 screws previously removed in step 1.

Cover Plate

• Turn off the appliance completely and let it cool down before servicing. Only a qualiﬁed service person should

service and repair this electric appliance.

WARNING

4.0 electrical information

4.1 hard-wiring installation

Fig. 4-1

Fig. 4-2

Fig. 4-3

Fig. 4-4

W415-2005 / E / 10.07.21

electrical information

4.2 wiring diagram (NEFL42HS/HI)

HEATER FAN

VENTILATEUR DE CHAUFFAGE

SYNCHRONOUS

MOTOR

MOTEUR

SYNCHRONE

TOUCH PANEL

PANNEAU TACTILE

REMOTE RECEIVER

RÉCEPTEUR À

DISTANCE

BLUE/BLEU 1-2

BLUE/BLEU

RED/ROUGE 1-2

ORANGE

AC-L

W415-2005 / E / 10.07.21

electrical information

4.3 wiring diagram (NEFL50/60HS/HI)

HEATER FAN

VENTILATEUR DE CHAUFFAGE

REMOTE RECEIVER

RÉCEPTEUR À

DISTANCE

TOUCH PANEL

PANNEAU TACTILE

BLUE/BLEU 1-2

BLUE/BLEU

RED/ROUGE 1-2

ORANGE

HEATER FAN

VENTILATEUR DE CHAUFFAGE

SYNCHRONOUS

MOTOR

MOTEUR

SYNCHRONE

W415-2005 / E / 10.07.21

electrical information

4.4 wiring diagram (NEFL72HS/HI)

口

耳

。

回

。

OUT

。

AC L

HEATER FAN

VENTILATEUR DE CHAUFFAGE

SYNCHRONOUS

MOTOR

MOTEUR

SYNCHRONE

RED/ROUGE 1-2

ORANGE

BLUE/BLEU 1-2

BLUE/BLEU

REMOTE RECEIVER

RÉCEPTEUR À

DISTANCE

TOUCH PANEL

PANNEAU TACTILE

W415-2005 / E / 10.07.21

electrical information

4.5 wiring diagram (NEFL100HS/HI)

。

＼

／

一

。

DC MOUT

。

HEATER FAN

VENTILATEUR DE CHAUFFAGE

SYNCHRONOUS

MOTOR

MOTEUR

SYNCHRONE

RED/ROUGE 1-2

ORANGE

BLUE/BLEU 1-2

BLUE/BLEU

REMOTE RECEIVER

RÉCEPTEUR À

DISTANCE

TOUCH PANEL

PANNEAU TACTILE

W415-2005 / E / 10.07.21

5.0 ﬁnishing

5.1 front glass removal / installation

• Power supply service must be completed prior to ﬁnishing to avoid reconstruction.

• Heat vents and air openings cannot be covered in any circumstances.

WARNING

A. With one hand on the front glass to prevent it from falling, remove the two screws (1 per side) from the

top of the appliance (Fig. 5-1). Set the screws aside.

B. Carefully lift the front glass up and away from the appliance (Fig. 5-2 and 5-3). Place it face down on a

soft, non-abrasive surface.

C. Reverse these steps to install the front glass.

Fig. 5-1

Fig. 5-2

The glass surround must be removed and the appliance must be secured in its ﬁnal location before the crystal

embers are installed.

A. Clean crystal embers with mild dish soap. Then drain, rinse, and dry

the crystal embers before placing them into the tray.

B. Carefully place crystal embers into the bottom tray on the front of the

appliance as illustrated. Apply an even layer from side to side.

C. Reinstall the front glass.

5.2 crystal ember installation

NEFL60HS illustrated

Fig. 5-3

NEFL60HS illustrated

W415-2005 / E / 10.07.21

6.0 operating instructions

Once the appliance has been plugged into a grounded electrical outlet or hard-wired

to a dedicated 120V power supply, it is ready to operate.

6.1 operating touch display panel and remote control

The touch display panel is shown by LED's on the bottom right corner of the appliance. The LED's will

disappear after 3 seconds of no function change. The Main Power button will disappear.

Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the

appliance will lose its memory function and will reset to factory mode when the power returns.

note:

• Do not move or remove the glass panel, when the appliance is plugged in and operating. This will cause the

remote control and touch panel to no longer function.

WARNING

Control Panel

Remote Control

W415-2005 / E / 10.07.21

operating instructions

Power

Turns the appliance on / off.

Orange

Flame

Controls orange ﬂame brightness.

5 Settings:

F4 - Brightest

F0 - Dimmest

White

Flame

Controls white ﬂame brightness.

5 Settings:

F4 - Brightest

F0 - Dimmest

Heater

Controls the heater. Press button to initiate.

4 Settings:

H0 - No heater or blower

bL - Blower only

H1 - Heater blows warm air (750W)

H2 - Heater blows hot air (1500W)

NOTE: Heater functions cycle from H0-bL-H1-H2. Press and hold

the heater button for 5 seconds to lock the heater and temperature

to the selected setting. Press and hold the button again for 5 sec-

onds to unlock.

Timer

Controls the timer. Press button until desired setting is reached.

9 Settings: 30, 1H, 2H, 3H, 4H, 5H, 6H, 7H, 8H

Temperature

Controls the temperature.

1. Press once to activate the touch panel indicator.

2. Press again until desired setting is reached. Digital display shows

setting circles as below:

NOTE: Press and hold the button for 5 seconds to switch the tem-

perature from °C to °F and vice versa.

Display Value 0 1 2 3 4 5 6 7 8 9 N

Temperature

°C

18 19 20 21 22 23 24 25 26 27 ON

°F

64 66 68 70 72 74 76 78 80 82 ON

W415-2005 / E / 10.07.21

7.0 maintenance

7.1 remote battery installation

1. To replace the existing battery remove the battery

holder.

2. The battery holder is equipped with a child

lock system. To remove the battery holder turn

remote onto rear side and press the left side lever

towards the center while pulling the battery holder

out using the slot provided.

3. Replace existing battery, type CR 2025, with a

new battery and reinstall the battery holder into

the remote by sliding it into position, as shown.

4. The battery holder is connected to the remote

when you hear a “CLICK”.

Remote

(Rear Side)

Battery Holder

Battery (CR 2025)

• In preparation for maintenance, always disconnect the power and allow the electric appliance to cool before

performing any cleaning, maintenance, or relocation of this electric appliance. Turn controls to off and remove

plug from outlet or turn of the house circuit breaker to electric appliance receptacle.

• Do not install replacement lamps that exceed speciﬁed maximum watts.

• The halogen lamps in your appliance can be extremely hot. Allow at least 10 minutes between turning off the

appliance and removing the lamps to avoid accidental burns.

• Do not handle the lamp with bare ﬁngers, oils from your skin will damage the lamps when they heat up. use

gloves or a clean dry cloth when handling lamps.

WARNING

The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the

remote control to function.

The remote control must remain within 5 meters or 17 feet of the appliance to be effective. This range may be

reduced when battery power is depleted.

note:

Batteries must be disposed of according to the local laws and regulations. Some batteries may be

recycled, and may be accepted for disposal at your local recycling center. Check with your

municipality for recycling instructions.

Les piles doivent être mises au rebut conformément aux lois et à la réglementation locales.

Certaines piles peuvent être recyclées et acceptées dans votre centre de recyclage local. Rensei-

gnez-vous auprès de votre municipalité au sujet des directives de recyclage.

Las baterías deben desecharse de acuerdo con las leyes y regulaciones locales. Algunas baterías

pueden reciclarse, y es posible que su centro de reciclado local las acepte para desecharlas.

Consulte en su municipalidad sobre las instrucciones para el reciclado.

• This remote control requires button batteries that are hazardous to young children.

• WARNING! KEEP BATTERIES OUT OF REACH OF CHILDREN.

• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical

burns and potential perforation of the oesophagus.

• If you suspect your child has swallowed or inserted a button battery, immediately seek

urgent medical assistance.

• Examine devices and make sure the battery compartment is correctly secured (i.e. that the screw or other

mechanical fastener is tightened). Do not use if compartment is not secure.

• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.

• Tell others about the risks associated with button batteries and how to keep their children safe.

• Ensure the batteries are installed correctly with regards to polarity (+ and -).

• Remove batteries from equipment that is not to be used for an extended period of time.

• Remove used batteries promptly.

• Clean the battery contacts and also those of the device prior to battery installation.

WARNING

TITLE: LABEL, BATTERY WARNING PART #: W385-2221

REVISION: DATE:06.06.17_X.L.

MAX SIZE: 9" X 3"

MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM

LETTERING: BLACK LETTERING ON WHITE BACKGROUND. FONT SIZE TO BE MIN. 8 POINT ARIAL (2mm),

BOLD FACE AND UPPER CASE.

TEMPERATURE RATING MINIMUM 79°C (175°F) RATING

WARNING!

AVERTISSEMENT!

WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN

- SWALLOWING MAY LEAD TO SERIOUS INJURY IN AS LITTLE AS 2 HOURS

OR DEATH, DUE TO CHEMICAL BURNS AND POTENTIAL PERFORATION OF

THE OESOPHAGUS.

- IF YOU SUSPECT YOUR CHILD HAS SWALLOWED OR INSERTED A

BUTTON BATTERY, IMMEDIATELY SEEK URGENT MEDICAL ASSISTANCE.

- EXAMINE DEVICES AND MAKE SURE THE BATTERY COMPARTMENT IS

CORRECTLY SECURED, E.G. THAT THE SCREW OR OTHER MECHANICAL

FASTENER IS TIGHTENED. DO NOT USE IF COMPARTMENT IS NOT

SECURE.

- DISPOSE OF USED BUTTON BATTERIES IMMEDIATELY AND SAFELY. FLAT

BATTERIES CAN STILL BE DANGEROUS.

- TELL OTHERS ABOUT THE RISK ASSOCIATED WITH BUTTON BATTERIES

AND HOW TO KEEP THEIR CHILDREN SAFE.

AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES

ENFANTS

- L'INGESTION PEUT ENTRAÎNER DES BLESSURES GRAVES DANS MOINS DE 2

HEURES OU LA MORT, EN RAISON DES BRÛLURES CHIMIQUES ET DE LA PERFO-

RATION POTENTIELLE DE L'ŒSOPHAGE.

- SI VOUS PENSEZ QUE VOTRE ENFANT A AVALÉ OU INSÉRÉ UNE BATTERIE

BOUTON, CONSULTEZ IMMÉDIATEMENT UNE ASSISTANCE MÉDICALE URGENTE.

- EXAMINEZ LES APPAREILS ET ASSUREZ-VOUS QUE LE COMPARTIMENT DE LA

BATTERIE EST BIEN FIXÉ, PAR EX. QUE LA VIS OU AUTRE ATTACHE MÉCANIQUE

EST SERRÉE. NE PAS UTILISER SI LE COMPARTIMENT N'EST PAS SÉCURISÉ.

- ÉLIMINER LES PILES BOUTON UTILISÉES IMMÉDIATEMENT ET EN TOUTE

SÉCURITÉ. LES PILES PLATES PEUVENT ENCORE ÊTRE DANGEREUSES.

- RENSEIGNEZ-VOUS SUR LE RISQUE ASSOCIÉ AUX BATTERIES À BOUTON ET LA

FAÇON DE GARDER LEURS ENFANTS EN SÉCURITÉ.

W385-2221

This appliance has a remote that requires button

batteries that are hazardous to young children.

W415-2005 / E / 10.07.21

8.0 replacement parts

WARNING

26.1

• Failure to position the parts in accordance with this manual or failure to use only parts speciﬁ cally approved

with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can

be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the

claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

Parts, part numbers, and availability are subject to change without notice.

Parts identiﬁ ed as stocked will be delivered within 2 to 5 business days for most delivery

destinations.

Parts not identiﬁ ed as stocked will be delivered within a 2 to 4 week period, for most cases.

Parts identiﬁ ed as ‘SO’ are special order and can take up to 90 days for delivery.

W415-2005 / E / 10.07.21

replacement parts

8.1 NEFL42/50/60/72/100HS/HI overview

Items may not appear exactly as illustrated.

Ref. Description

Part Number

Stocked

NEFL42HS/HI NEFL50HS/HI NEFL60HS/HI NEFL72HS/HI NEFL100HS/HI

1 Synchronus Motor W435-0100-SER Yes

Blower & Heater

Assembly

W010-4628-SER Yes

3 Plastic Stripe W497-1598-SER W497-1599-SER W497-1600-SER W497-1604-SER W497-1605-SER Yes

Wall Mounting

Bracket

W080-1616 W080-1621 W080-1616 W080-1621 Yes

5 LED Light W405-0055 + W405-0056 Yes

6 Reflector Spindle W527-0036-SER W527-0037-SER W527-0038-SER W527-0039-SER W527-0040-SER Yes

7 Front Glass W300-0304-SER W300-0305-SER W300-0306-SER W300-0308-SER W300-0309-SER Yes

8 Remote Control W190-0165-SER Yes

Control Panel

(with Remote

Receiver)

W010-4541-SER Yes

Acrylic Plastic

Panel

W475-6136-SER W475-6137-SER W475-6138-SER W475-6139-SER W475-6140-SER Yes

11 Circuit Board W190-0162-SER W190-0168-SER Yes

12 Hardware Kit W370-0185-SER W370-0188-SER Yes

13 Cord Cover W200-0572 Yes

14 Crystal W497-1601-SER W497-1602-SER W497-1603-SER W497-1606-SER W497-1607-SER Yes

15 Thermostat W690-0021 Yes

W415-2005 / E / 10.07.21

9.0 troubleshooting

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualiﬁed service person should service

and repair this electric appliance.

symptom problem solution

Appliance will not

come on when

power button/

switch is put into

the “on” position.

Appliance is not plugged into an

electrical outlet.

Check plug, and plug in the appliance if necessary.

Hard wire connections are not

correct.

See “hard-wiring installation” section.

Appliance has overheated

and safety thermal switch has

tripped.

Unlug power or turn off the circuit breaker, allow appliance

to cool for 15 minutes, then plug in the appliance or turn the

breaker on.

Main PCB board issue. Inspect the circuit board and replace, if necessary.

Appliance turns

off and will not

turn on.

House circuit breaker has

tripped.

Reset house circuit breaker.

Appliance’s fuse has blown. Replace the fuse.

Appliance has overheated

and safety thermal switch has

tripped.

Unplug power or turn off the circuit breaker, allow appliance to

cool for 15 minutes to reset the thermal switch, then plug in the

appliance or turn the breaker on.

Appliance has

returned to default

settings.

Power failure. Re-program appliance to original settings (not applicable with all

appliances).

Remote control

does not work.

Low/dead batteries. Replace batteries in remote control.

Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.

No warm air

coming out of the

appliance.

Heater setting not selected. See “operation” section.

Heater has been locked out. See “operation” section.

Room temperature is higher than

appliance setting (if set to room

temperature).

Reset temperature setting.

Appliance has overheated

and safety thermal switch has

tripped.

Unplug power or turn off the circuit breaker. Allow for appliance

to cool for 15 minutes.

Hard wire connections are not

correct.

See “hard-wiring installation” section.

Heater issue. Inspect the blower and heater and replace, if necessary.

Heater shuts off

automatically.

Room is too warm. The heater has a built-in thermostat so it will shut off

automatically once the pre-set temperature is reached. It will

also turn on automatically if the room temperature drops below

the pre-set temperature.

Dim or no ﬂame. Flame brightness not selected. See “operation” section.

Flame LEDs issue. Inspect the LED and replace, if necessary.

Main PCB board issue. Inspect the main PCB board and replace, if necessary.

Flame does not

move.

Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.

W415-2005 / E / 10.07.21

troubleshooting

symptom problem solution

No difference from

H1 to H2.

Hard wire connections are not

correct.

See “hard-wiring installation” section.

Main PCB board issue. Consult your dealer.

Heating element issue. Consult your dealer.

Error code “E1”. Thermostat issue. Consult your dealer.

Ember bed is

not glowing or

dimming.

Brightness not selected. See “operation” section.

Ember LED issue. Inspect the ember bed LEDs and replace, if necessary.

Main PCB board issue. Inspect the main PCB board and replace, if necessary.

LED ﬂashing

“OH”.

Appliance has overheated

and safety thermal switch has

tripped.

A brief power outage has

occurred causing the fireplace

to lock out user function.

Unplug power or turn off the circuit breaker. Allow appliance

to cool for 15 minutes, then plug in the appliance or turn the

breaker on. If problem persists, consult your dealer.

W415-2005 / E / 10.07.21

10.0 warranty

2.12

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is

not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.

Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following

conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

Installation must be done in accordance with the installation instructions included with the product and all local and national

building and ﬁ re codes.

This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or

neglect and parts installed from other manufacturers will nullify this warranty.

This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,

abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.

In the ﬁ rst 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material

or workmanship, provided that the product has been operated in accordance with the operation instructions and under

normal conditions.

After the ﬁ rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the

reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions

contained in the Premium Warranty, Napoleon responsibility under this warranty is deﬁ ned as above, and it shall not in any

event extend to any incidental, consequential, or indirect damages.

This warranty deﬁ nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any

other warranties expressed or implied with respect to this product; its components or accessories are excluded.

Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the

sale of this product.

Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness,

condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.

Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty

claim.

All parts replaced under the Premium Warranty Policy are subject to a single claim.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support

the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be

defective, the manufacturer will repair or replace such defect.

Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any

merchandise shipped without authorization will be refused and returned to sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking warranty service from a dealer.

Napoleon electric appliances are manufactured under the strict Standard of the world recognized

ISO 9001 : 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take

great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualiﬁ ed and authorized

installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you

expect from Napoleon.

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during

the ﬁ rst 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote

controls, and LED lights.*

Light bulbs and fuses are NOT covered by the warranty.

In the ﬁ rst year only, any labour related to warranty repair is covered.

* Construction of models vary. Warranty applies only to components included with your speciﬁ c appliance.

Napoleon Electric Appliance Premium Warranty

Conditions and Limitations

All speciﬁ cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered

trademark of Wolf Steel Ltd.

W415-2005 / E / 10.07.21

11.0 notes

29.1

NAPOLEON CELEBRATING OVER 40 YEARS

OF HOME COMFORT PRODUCTS

7200, Route Transcanadienne, Montréal, Québec H4T 1A3

24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8

214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8

103 Miller Drive, Crittenden, Kentucky, USA 41030

Phone: 1-866-820-8686

napoleon.com

De Riemsdijk 22, 4004 LC Tiel, The Netherlands

FRANÇAIS

W415-2005 / E / 10.07.21

ADD MANUAL TITLE

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Téléphone 1 (866) 826 8686 • www.napoleon.com • [email protected]

CERTIFIÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:

CSA 22.2 NO. 46 / UL 1278

INSTALLATEUR:

Laissez ce manuel avec l’appareil

PROPRIÉTAIRE:

Conservez ce manuel pour consultation ultérieure.

Product Name / Code

(MUST use title from Price Book)

ADD PRODUCT CODE

(IF MULTIPLE, _____ ILLUSTRATED)

MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)

ADD PRODUCT IMAGE

CSA /

INTERTEK

LOGO

CONSIGNES DE SÉCURITÉ

- N’entreposez pas et n’utilisez pas d’essence ou

autres liquides et vapeurs inﬂ ammables à

promiximité de cet appareil ou tout autre appareil.

RISQUE D’INCENDIE OU D’EXPLOSION

Si ces instructions ne sont pas suivies à la

lettre, une incendie pourraient s’ensuivre

causant des dommages matériels, des

blessures corporelles ou des pertes de vie.

AVERTISSEMENT

$10.00

POUR L’UTILISATION INTÉRIEUR SEULEMENT

FRANÇAIS

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

ADD BUTTON BATTERY WARNING IF APPLICABLE

MANUEL D’INSTALLATION

ET D’OPÉRATION

(NEFL60HS Illustré)

NEFL42HS / NEFL50HS / NEFL60HS / NEFL72HS / NEFL100HS

SERIENNUMMER VOM KARTON AUFBRINGEN

Seriennr.

MODELL-NR.

BRENG HET SERIENUMMER VAN DE DOOS AAN

Serienr.

MODELNR.

NANESTE SÉRIOVÉ ČÍSLO Z KARTONU

Sériové číslo:

ČÍSLO MODELU:

NEFL42HI / NEFL50HI / NEFL60HI / NEFL72HI / NEFL100HI

CERTIFIÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:

CSA 22.2 NO. 46 / UL 2021

TITLE: LABEL, BATTERY WARNING PART #: W385-2221

REVISION: DATE:06.06.17_X.L.

MAX SIZE: 9" X 3"

MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM

LETTERING: BLACK LETTERING ON WHITE BACKGROUND. FONT SIZE TO BE MIN. 8 POINT ARIAL (2mm),

BOLD FACE AND UPPER CASE.

TEMPERATURE RATING MINIMUM 79°C (175°F) RATING

WARNING!

AVERTISSEMENT!

WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN

- SWALLOWING MAY LEAD TO SERIOUS INJURY IN AS LITTLE AS 2 HOURS

OR DEATH, DUE TO CHEMICAL BURNS AND POTENTIAL PERFORATION OF

THE OESOPHAGUS.

- IF YOU SUSPECT YOUR CHILD HAS SWALLOWED OR INSERTED A

BUTTON BATTERY, IMMEDIATELY SEEK URGENT MEDICAL ASSISTANCE.

- EXAMINE DEVICES AND MAKE SURE THE BATTERY COMPARTMENT IS

CORRECTLY SECURED, E.G. THAT THE SCREW OR OTHER MECHANICAL

FASTENER IS TIGHTENED. DO NOT USE IF COMPARTMENT IS NOT

SECURE.

- DISPOSE OF USED BUTTON BATTERIES IMMEDIATELY AND SAFELY. FLAT

BATTERIES CAN STILL BE DANGEROUS.

- TELL OTHERS ABOUT THE RISK ASSOCIATED WITH BUTTON BATTERIES

AND HOW TO KEEP THEIR CHILDREN SAFE.

AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES

ENFANTS

- L'INGESTION PEUT ENTRAÎNER DES BLESSURES GRAVES DANS MOINS DE 2

HEURES OU LA MORT, EN RAISON DES BRÛLURES CHIMIQUES ET DE LA PERFO-

RATION POTENTIELLE DE L'ŒSOPHAGE.

- SI VOUS PENSEZ QUE VOTRE ENFANT A AVALÉ OU INSÉRÉ UNE BATTERIE

BOUTON, CONSULTEZ IMMÉDIATEMENT UNE ASSISTANCE MÉDICALE URGENTE.

- EXAMINEZ LES APPAREILS ET ASSUREZ-VOUS QUE LE COMPARTIMENT DE LA

BATTERIE EST BIEN FIXÉ, PAR EX. QUE LA VIS OU AUTRE ATTACHE MÉCANIQUE

EST SERRÉE. NE PAS UTILISER SI LE COMPARTIMENT N'EST PAS SÉCURISÉ.

- ÉLIMINER LES PILES BOUTON UTILISÉES IMMÉDIATEMENT ET EN TOUTE

SÉCURITÉ. LES PILES PLATES PEUVENT ENCORE ÊTRE DANGEREUSES.

- RENSEIGNEZ-VOUS SUR LE RISQUE ASSOCIÉ AUX BATTERIES À BOUTON ET LA

FAÇON DE GARDER LEURS ENFANTS EN SÉCURITÉ.

W385-2221

Cet appareil dispose d’une télécommande qui

nécessite des piles à bouton qui sont dangereuses

pour les jeunes enfants.

série purview 42 / 50 / 60 / 72 / 100

W415-2005 / E / 10.07.21

consignes de sécurité

• Si équipé avec un chauffage, cet appareil peut être chaud lorsqu’il fonctionne et peut causer de

graves brûlures en cas de contact.

• Ne faites pas fonctionner l’appareil avant d’avoir lu et compris les instructions d’utilisation. L’incapacité de

respecter les instructions pourrait causer un incendie ou des blessures corporelles.

• N’installez pas de composants endommagés ou incomplets, ni des composants de substitution.

• Ne brûlez pas de bois ou autres matériaux dans cet appareil.

• Tous les appareils électriques contiennent des composants internes qui deviennent chauds et qui produisent

des étincelles. N’utilisez pas cet appareil dans des endroits où de l’essence, des peintures ou d’autres

liquides inﬂ ammables sont présents.

• Les grillages de sécurités ou écrans enlevés pour faire l’entretien devront être remis en place avant d’utiliser

l’appareil.

• Il est primordial de garder propres les compartiments de contrôle, les brûleurs, la soufﬂ erie, les bouches

d’air de l’appareil ainsi que le système d’évacuation. L’appareil et son système d’évacuation doivent

être inspectés avant la première utilisation et au moins une fois l’an par un spécialiste en entretien. Un

entretien plus fréquent pourrait être nécessaire en raison des peluches provenant des tapis, literie, etc.

L’emplacement de l’appareil doit être gardé libre de tous matériaux combustibles, essence ou autres

liquides et vapeurs inﬂ ammables.

• Cet appareil ne devra être modiﬁ é en aucun cas.

• N’utilisez pas cet appareil si une partie quelconque a été submergée. Contactez immédiatement un technicien

de service qualiﬁ é pour inspecter l’appareil et pour remplacer toute pièce du système de contrôle qui aurait été

submergée.

• Si équipé avec une porte vitrée, n’opérer pas l’appareil lorsque la porte vitrée est enlevée, ﬁ ssurée ou brisée.

Le remplacement de la vitre devra être effectué par un technicien de service certiﬁ é ou qualiﬁ é.

• Si équipé avec un porte vitrée, ne frappez pas et ne claquez pas la porte vitrée de l’appareil.

• Les matériaux d’emballage doivent être gardés hors de la portée des enfants et mis au rebut de façon

sécuritaire. Comme tous les emballages de plastique, ceux-ci ne sont pas des jouets et doivent demeurer

hors de la portée des enfants et des bébés.

• L’entretien ne doit être effectué que lorsque l’appareil est débranché du circuit électrique.

• Débranchez toujours l’appareil lorsqu’il n’est pas utilisé.

• N’utilisez pas l’appareil si le cordon d’alimentation ou la ﬁ che sont endommagés, s’il ne fonctionne pas bien,

ou s’il a été échappé ou endommagé d’une quelconque façon. Retournez l’appareil à un centre de service

autorisé pour une inspection, des ajustements électriques ou mécaniques ou une réparation.

• N’utilisez pas cet appareil à l’extérieur.

• Lorsque vous installez cet appareil dans une pièce où l’eau est présente, l’installation doit se conformer aux

codes reconnaissant le risque accru de décharge électrique et d’électrocution.

• Ne passez pas le cordon d’alimentation sous un tapis. Ne recouvrez pas le cordon avec des carpettes, des

tapis de couloir ou autres revêtements similaires. Évitez de placer le cordon dans un endroit passant ou à un

endroit où il risque de causer des chutes.

• Branchez seulement dans une prise de courant adéquatement mise à la terre.

• N’insérez pas d’objets dans les ouvertures d’entrée d’air ou de sortie d’air puisque cela risque

d’endommager l’appareil ou causer des chocs électriques ou un incendie.

• Il est normal que votre appareil électrique produise du bruit, surtout s’il est installé dans un endroit calme

comme un chambre à coucher.

3.2E

• Pour prévenir les risques d’incendie, ne bloquez pas les entrées d’air et les sorties d’air de quelque manière

que ce soit. Ne placez pas cet appareil sur une surface molle telle qu’un tapis où les ouvertures pourraient

se bloquer.

• Toujours brancher l’appareil directement dans une prise murale. N’utilisez pas de cordons d’alimentation ou

une robinet d’alimentation relogeables (alimentation/multiprise).

• Cet appareil a été testé et homologué pour usage avec les accessoires optionnels listés dans ce manuel

uniquement. L’utilisation d’accessoires optionnels qui n’ont pas été spéciﬁ quement testés pour cet appareil

électrique annulera la garantie de l’appareil et/ou présentera des risques pour la sécurité.

Pour les appareil équipé avec chauffage:

• Risque de brûlures. L’appareil doit être éteint et refroidi avant d’effectuer l’entretien. Pour débrancher

l’appareil, mettez d’abord les boutons de contrôle à « OFF » puis retirez la ﬁ che de la prise de courant.

• Les jeunes enfants doivent être supervisés attentivement lorsqu’ils sont dans la même pièce que l’appareil

recommandés s’il y a dans la maison des individus à risque. Les jeunes enfants et autres personnes sont

sujets aux brûlures accidentelles. Une barrière de protection est recommandée s’il y a dans la maison des

individus à risque. Aﬁ n de restreindre l’accès à l’appareil, installez une barrière de protection ajustable pour

garder les jeunes enfants ou autres personnes à risque hors de la pièce et loin des surfaces chaudes.

• Les vêtements et autres matériaux combustibles ne doivent pas être posés sur l’appareil ou à proximité.

• En raison des températures élevées, l’appareil devrait être placé loin des endroits passants et loin des

meubles et des rideaux.

• Assurez-vous de disposer de mesures de sécurité adéquates pour empêcher les jeunes enfants de toucher

aux surfaces chaudes.

• Même lorsque l’appareil est éteint, la porte et l’écran demeureront chauds pendant un bon moment.

• Consultez votre détaillant local de foyer pour connaître les grillages de sécurité et les écrans offerts pour

protéger les enfants des surfaces chaudes. Ces grillages de sécurité et ces écrans doivent être ﬁ xés au

plancher.

• Assurez-vous de respecter les dégagements aux matériaux combustibles lorsque vous installez un manteau

ou des tablettes au-dessus de l’appareil. Les téléviseurs et autres composants électroniques sournis à des

températures élevées peuvent fondre, se déformer, se décolorer et entraîner des défaillances prématurées

de ces appareils.

AVERTISSEMENT

ADD PROP 65 WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

note:

This appliance is NOT suitable for installation in a bathroom.

note:

This appliance IS suitable for installation in a bathroom.

SUITABLE for bathroom installation:

NOT SUITABLE for bathroom installation:

note:

Cet appareil NE PEUT PAS être installé dans une salle de bain.

note:

Cet appareil PEUT être installé dans une salle de bain.

nota:

Esta artefacto NO ES adecuada para ser instalado en un baño.

nota:

Esta artefacto ES adecuada para ser instalado en un baño.