Napoleon NEFB42HBS1 Electric Fireplace High Heat Output, User Manual

FRENCH

PG. 35

W415-3155 / C-0 / 07.22.25

ADD MANUAL TITLE

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone 1 (866) 820-8686 • www.napoleon.com • [email protected]

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA 22.2 NO. 46 / UL 1278

INSTALLER:

Leave this manual with the appliance

CONSUMER:

Retain this manual for future reference

Product Name / Code

(MUST use title from Price Book)

(IF MULTIPLE, _____ ILLUSTRATED)

MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)

ADD PRODUCT IMAGE

ADD BUTTON BATTERY WARNING IF APPLICABLE

SAFETY INFORMATION

- Do not store or use gasoline or other

ﬂ ammable vapors and liquids in the vicinity of

this or any other appliance.

FIRE OR EXPLOSION HAZARD

If the information in these instructions are

not followed exactly, a ﬁ re or explosion may

result causing property damage, personal

injury, or loss of life.

WARNING

ENGLISH

FOR INDOOR USE ONLY

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

Element™ Electric Appliance

NEFB36H-BS-2 / NEFB42H-BS-1

SERIENNUMMER VOM KARTON AUFBRINGEN

Seriennr.

MODELL-NR.

BRENG HET SERIENUMMER VAN DE DOOS AAN

Serienr.

MODELNR.

NANESTE SÉRIOVÉ ČÍSLO Z KARTONU

Sériové číslo:

ČÍSLO MODELU:

This appliance has a remote that requires button

batteries that are hazardous to young children.

CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:

CSA C22.2 NO. 46 / UL 2021

(NEFB42H-BS-1 Illustrated)

INSTALLATION AND

OPERATION MANUAL

W415-3155 / C-0 / 07.22.25

safety information

• If equipped with a heater, this appliance can be hot when operated and can cause severe

burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate

appliance according to operating instructions could cause ﬁ re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas

line, paint or ﬂ ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance

are kept clean. The appliance should be inspected before use and at least annually by a qualiﬁ ed service

person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,

etc. The appliance area must be kept clear and free from combustible materials, gasoline and other

ﬂ ammable vapors and liquids.

• Under no circumstances should this appliance be modiﬁ ed.

• Do not use this appliance if any part has been under water. Immediately call a qualiﬁ ed service technician to

inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or

broken. Replacement of the glass should be done by a licensed or qualiﬁ ed service person. Do not strike

or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As

with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been

dropped or damaged in any manner. Return appliance to authorized service facility for examination,

electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes

recognizing the increased hazard of electrical shock and electrocution.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord

away from trafﬁ c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an

electric shock or ﬁ re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such

as a bedroom.

3.2E

• To prevent a possible ﬁ re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like

a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable

power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not speciﬁ cally tested for this appliance could void the warranty and/or result in

a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before

servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is

recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install

an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and

away from hot surfaces.

• Clothing or other ﬂ ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of trafﬁ c and away from furniture and

draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot

surfaces.

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from

hot surfaces. These screens and guards must be fastened to the ﬂ oor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.

Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or

damage to decorations, a TV or other electronic components.

WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

ADD PROP 65 WARNING

note:

This appliance is NOT suitable for installation in a bathroom.

note:

This appliance IS suitable for installation in a bathroom.

SUITABLE for bathroom installation:

NOT SUITABLE for bathroom installation:

note:

Cet appareil NE PEUT PAS être installé dans une salle de bain.

note:

Cet appareil PEUT être installé dans une salle de bain.

nota:

Esta artefacto NO ES adecuada para ser instalado en un baño.

nota:

Esta artefacto ES adecuada para ser instalado en un baño.

W415-3155 / C-0 / 07.22.25

safety information

• If equipped with a heater, this appliance can be hot when operated and can cause severe

burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate

appliance according to operating instructions could cause ﬁ re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas

line, paint or ﬂ ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance

are kept clean. The appliance should be inspected before use and at least annually by a qualiﬁ ed service

person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,

etc. The appliance area must be kept clear and free from combustible materials, gasoline and other

ﬂ ammable vapors and liquids.

• Under no circumstances should this appliance be modiﬁ ed.

• Do not use this appliance if any part has been under water. Immediately call a qualiﬁ ed service technician to

inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or

broken. Replacement of the glass should be done by a licensed or qualiﬁ ed service person. Do not strike

or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As

with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been

dropped or damaged in any manner. Return appliance to authorized service facility for examination,

electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes

recognizing the increased hazard of electrical shock and electrocution.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord

away from trafﬁ c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an

electric shock or ﬁ re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such

as a bedroom.

3.2E

• To prevent a possible ﬁ re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like

a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable

power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions.

Use of optional accessories not speciﬁ cally tested for this appliance could void the warranty and/or result in

a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before

servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.

• Young children should be carefully supervised when they are in the same room as the appliance.

Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is

recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install

an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and

away from hot surfaces.

• Clothing or other ﬂ ammable material should not be placed on or near the appliance.

• Due to high temperatures, the appliance should be located out of trafﬁ c and away from furniture and

draperies.

• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot

surfaces.

• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.

• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from

hot surfaces. These screens and guards must be fastened to the ﬂ oor.

• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.

Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or

damage to decorations, a TV or other electronic components.

WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

ADD PROP 65 WARNING

WARNING:

Electric

This product can expose you to chemicals including lead and lead

Gas, Wood

Mantels (including Firebox)

Accessories / Metal

Accessories / Brick

Accessories / Powder Coat

Fibre

compounds, which are known to the State of California to cause cancer, and chemicals includ-

ing BBP and DEHP, which are known to the State of California to cause birth defects or other

reproductive harm. For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

plomb et les composés de plomb qui, selon l’État de Californie, causeraient le cancer, et des

substances chimiques incluant le BBP et DEHP qui, selon d’État de Californie, causeraient des

malformations congénitales ou autres dangers pour la reproduction.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including lead and lead compounds,

which are known to the State of California to cause cancer, and chemicals including carbon

monoxide, which are known to the State of California to cause birth defects or other reproduc-

tive harm. For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

plomb et les composés de plomb qui, selon l’État de Californie, causeraient le cancer, et des

substances chimiques incluant le monoxyde de carbone qui, selon d’État de Californie, cause-

raient des malformations congénitales ou autres dangers pour la reproduction.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including wood dust, which are

known to the State of California to cause cancer, and chemicals including BBP and DEHP,

which are known to the State of California to cause birth defects or other reproductive harm.

For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

poussière de bois qui, selon l’État de Californie, causeraient le cancer, et des substances

chimiques incluant le BBP et DEHP qui, selon d’État de Californie, causeraient des malforma-

tions congénitales ou autres dangers pour la reproduction.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including chromium, which are

known to the State of California to cause cancer, and chemicals including toluene, which are

known to the State of California to cause birth defects or other reproductive harm.

For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

chrome qui, selon l’État de Californie, causeraient le cancer, et des substances chimiques

incluant le toluène qui, selon d’État de Californie, causeraient des malformations congénitales

ou autres dangers pour la reproduction.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including silica, which are

known to the State of California to cause cancer.

For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

silice qui, selon l’État de Californie, causeraient le cancer.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including titanium dioxide, which

are known to the State of California to cause cancer, and chemicals including toluene, which

are known to the State of California to cause birth defects or other reproductive harm.

For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

Ce produit peut vous exposer à des substances chimiques incluant le

dioxyde de titane qui, selon l’État de Californie, causeraient le cancer, et des substances

chimiques incluant le toluène qui, selon d’État de Californie, causeraient des malformations

congénitales ou autres dangers pour la reproduction.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

WARNING:

This product can expose you to chemicals including silica, which are known to

the State of California to cause cancer, and chemicals including toluene, which are known to

the State of California to cause birth defects or other reproductive harm.

For more information, go to www.P65Warnings.ca.gov.

AVERTISSEMENT:

silice qui, selon l’État de Californie, causeraient le cancer, et des substances chimiques

incluant le toluène qui, selon d’État de Californie, causeraient des malformations congénitales

ou autres dangers pour la reproduction.

Pour de plus amples renseignements, visitez le www.P65Warnings.ca.gov.

Ce produit peut vous exposer à des substances chimiques incluant le

ADVERTENCIA:

Este producto puede exponerlo a productos químicos, entre ellos, plomo

y compuestos con plomo, que el Estado de California reconoce como causantes de cáncer, y

productos químicos, entre ellos, bencilbutilftalato (BBP, por sus siglas en inglés) y di(2-etilhex-

il) ftalato (DEHP, por sus siglas en inglés), que el Estado de California reconoce como caus-

antes de malformaciones congénitas u otros daños para la reproducción. Para obtener más

información, visite www.P65Warnings.ca.gov.

ADVERTENCIA:

Este producto puede exponerlo a productos químicos, entre ellos, polvo

de madera, que el Estado de California reconoce como causantes de cáncer, y productos

químicos, entre ellos, bencilbutilftalato (BBP, por sus siglas en inglés) y di(2-etilhexil) ftalato

(DEHP, por sus siglas en inglés), que el Estado de California reconoce como causantes de

malformaciones congénitas u otros daños para la reproducción. Para obtener más infor-

mación, visite www.P65Warnings.ca.gov.

W415-3155 / C-0 / 07.22.25

table of contents

1.0 general information 5

1.1 dimensions 5

1.2 hardware list 5

1.3 listing approvals 6

1.4 general instructions 6

1.5 unpacking and testing appliance 6

1.6 rating plate information 7

1.7 label location 7

2.0 locating appliance 8

2.1 grounding appliance 8

3.1 minimum clearance to combustibles 9

3.2 minimum mantel clearances 9

3.0 installation and finishing 9

3.3 rough framing 10

3.4 appliance installation and ﬁnishing 11

3.5 log installation (for NEFB36H-BS-2 only) 15

3.6 log installation (for NEFB42H-BS-1 only) 19

4.0 electrical information 23

4.1 120V cord plug installation 23

4.2 wiring diagram 23

4.3 hard-wiring installation 24

5.0 operating instructions 25

5.1 operating control panel 25

5.2 operating remote control 26

5.3 remote battery installation 27

6.0 maintenance 28

7.0 replacement parts 28

7.1 NEFB36H-BS-2 overview 29

7.2 NEFB42H-BS-1 overview 30

8.0 accessories 31

9.0 troubleshooting 32

10.0 warranty 34

The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves

the right to change or modify any information within this manual at any time without notice. Changes, other than

editorial, are denoted by a vertical line in the margin.

note:

W415-3155 / C-0 / 07.22.25

dimensions

1.0 general information

1.1 dimensions

FRONT VIEW SIDE VIEW

TOP VIEW

L0 L1 L2 L3 H0 H1 H2 D0 D1

NEFB36H-BS-2

36 1/8"

(918mm)

33 7/8"

(860mm)

34 5/8"

(879mm)

28 7/8"

(733mm)

31 7/8"

(810mm)

25 7/8"

(657mm)

30 3/4"

(781mm)

11 1/4"

(286mm)

10 5/8"

(270mm)

NEFB42H-BS-1

42 1/8"

(1070mm)

39 7/8"

(1012mm)

40 5/8"

(1031mm)

33 1/2"

(851mm)

31 7/8"

(810mm)

25 7/8"

(657mm)

30 3/4"

(781mm)

14"

(356mm)

13 3/8"

(340mm)

1.2 hardware list

Ref. Description Quantity

A Wood Screws 4

B Strain Relief 1

C Junction Box Cover Plate 1

D Wire Nut 1

W415-3155 / C-0 / 07.22.25

general information

As with most electronic devices, your new electric appliance has been designed to operate at temperatures

between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room

temperature before turning it on.

Carefully remove the appliance from the box. Prior to installing the appliance, remove all packaging material and

test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located

120V, 15 Amp minimum grounded outlet.

This appliance has been tested in accordance with the CSA Standards for ﬁxed and location-dedicated electric

room appliances in the United States and Canada. If you need assistance during installation, please contact your

local dealer.

Model No. NEFB36H-BS-2 NEFB42H-BS-1

Description

36" Electric Appliance 42" Electric Appliance

Voltage

120V / 240V

Watts

1500 / 3000W

Amps Dedicated 15 AMP Grounded Circuit

Appliance Width

36 1/8" (918mm) 42 1/8" (1070mm)

Appliance Height

31 7/8" (810mm) 31 7/8" (810mm)

Appliance Depth

11 1/4" (286mm) 14" (356mm)

Net Weight

72.8lbs (33kg) 87.9lbs (39.9kg)

Gross Weight

84.9lbs (38.5kg) 106.9lbs (48.5kg)

This appliance must be electrically wired and

grounded in accordance with local codes or,

in the absence of local codes, with the latest

edition of the National Electrical Code ANSI/

NFPA 70 in the United States or the Canadian

Electrical Code CSA C22.1 in Canada.

note:

1.3 listing approvals

1.4 general instructions

4.6A

• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet

are on.

• The appliance may emit a slight, harmless odour when ﬁ rst used. This odour is normal and it is caused by

the initial heating of internal appliance elements and will not occur again.

•

If your appliance does not emit heat when called for, consult the “operation” section of this manual for further

information.

• Use with a CSA or UL certiﬁ ed surge protector.

• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured

homes when installed according to these instructions.

1.5 unpacking and testing appliance

The appliance is factory wired for 120

volt power supply. If 240 volt operation

is required, see "electrical information"

section.

note:

Manual

(packaged on

top of appliance)

Outer Box

Brick Panels

(packaged at back

of appliance)

Remote &

Hardware Kit

(packaged on bottom

of appliance)

Exact packaging location may vary.

Some packaging has been hidden for

clarity.

W415-3155 / C-0 / 07.22.25

general information

1.6 rating plate information

WOLF STEEL LTD.

SPECIFICATIONS: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE

LABEL, MINIMUM THICKNESS 0.1MM, NON WATER SOLUBLE ADHESIVE

CAPABLE OF WITHSTANDING A MAXIMUM TEMPERATURE OF 175°F

(79°C). BLACK LETTERING ON SILVER BACKGROUND. MINIMUM FONT SIZE

TO BE MINIMUM OF 8.5 PT (3.2mm)

SERIAL NUMBERS TO BE ASCENDING FROM NEFB36HNGZ000000

TITLE: LABEL, RATING PLATE, NEFB36H-BS-2

MATERIAL:

CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL.

MORE DETAILS IN SPECIFICATIONS >

REVISION NOTES: --0 06.23.25 Initial release. JS

LABEL SIZE: 6”w x 3”h

DRAWING: W385-10007356

MODEL(S): NEFB36H-BS-2

CREATION DATE: 06.23.25

APPROVED BY: JOSH

WHITEHEAD

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /

HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021

ELECTRIC FIREPLACE. SUITABLE FOR

BEDROOM AND BED-SITTING ROOM

INSTALLATION. SUITABLE FOR MOBILE

HOME INSTALLATION.

WOLF STEEL LTD.

24 NAPOLEON ROAD,

BARRIE, ON, L4M 0G8 CANADA

SERIAL NUMBER/NO. DE SÉRIE:

NEFB36H

MODEL/MODÈLE: NEFB36H-BS-2

MASTER CONTRACT: 161746

CONTRAT-CADRE: 161746

FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR

INSTALLATION DANS UNE CHAMBRE À

COUCHER, UNE SALLE DE BAIN ET UN STUDIO.

APPROPRIÉ POUR INSTALLATION DANS UNE

MAISON MOBILE.

W385-10007356

VOLTAGE: 120/240 V TENSION: 120/240 V

FREQUENCY: 60Hz FRÉQUENCE: 60Hz

POWER: 1500W/3000W PUISSANCE: 1500W/3000W

DATE CODE: CODE DE DATE:

DESIGNED IN NORTH AMERICA DÉSIGNÉ AMÉRIQUE DU NORD

BY WOLF STEEL LTD. PAR WOLF STEEL LTD.

MADE IN CHINA

FABRIQUÉ EN CHINE

For rating plate location, see “label location” section.

This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.

SAMPLE

The rating plate must remain with the appliance at all times. It must not be removed.

note:

1.7 label location

Ref. Part Number Label Description

A W385-2210 "Do Not Cover"

B W385-2722 /

W385-2723

Model & Serial Number

C W385-4591 Wiring Diagram

D W385-10007356 /

W385-2721

Rating Plate

E W385-2167 "Caution"

F W385-2163 "Warning"

G W385-2371 120V Hard-Wiring Diagram

H W385-2372 240V Hard-Wiring Diagram

I W385-1943 "Warning"

W415-3155 / C-0 / 07.22.25

2.0 locating appliance

2.1 grounding appliance

• Due to high temperatures, this electric appliance should be located out of trafﬁc. Keep combustible materials

such as furniture, pillows, bedding, papers, clothes and curtains at least 36” (91.4cm) from the front of the

appliance.

• Never locate this electric appliance where it may fall into a bathtub or other water container.

• Wear safety gloves and safety glasses for protection during installation and maintenance.

• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor

barrier or exposed insulation. Localized overheating could occur and a ﬁre could result.

• Do not expose the electric appliance to the elements (such as rain, etc.).

WARNING

51.1

Grounding Methods

Metal Screw

(A)

Not allowed in Canada

Grounding Means

Adapter

Grounding Pin

Cover of

grounded

outlet box

(C)

(B)

This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available

for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).

The green grounding plug extending from the adapter must be connected to a permanent ground such as a

properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.

To disconnect appliance, turn controls to off, then remove plug from outlet.

This appliance is for use on 120 volts and 240 volts. The cord has a plug as shown in (A). An adapter as shown in

The green grounding plug extending from the adapter must be connected to a permanent ground such as a

properly grounded outlet box. The adapter should not be used if a three-slot grounded receptable is available.

To disconnect the appliance, turn controls to off, then remove plug from outlet.

note:

This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT

permitted.

W415-3155 / C-0 / 07.22.25

3.0 installation and ﬁnishing

Your NEFB36H42H-BS-2/NEFB42H-BS-1 is a recessed appliance. Select a suitable location that is not

susceptible to moisture and is away from drapes, furniture and high trafﬁc areas.

3.1 minimum clearance to combustibles

Measurements are taken from the glass front.

Bottom 0" Top 2" to mantel

Sides 0" Top 2" to ceiling

Back 0"

3.2 minimum mantel clearances

42.5

WARNING

• Risk of ﬁ re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or

snagging to reduce the risk of ﬁ re, electric shock, or personal injury. Do not run cord under carpeting. Do not

cover cord with throw rugs, runners, or similar items. Arrange cord away from trafﬁ c areas and where it will not

be tripped over.

• Risk of ﬁ re! To prevent a possible ﬁ re, do not block air intake or exhaust in any manner. Do not use on soft

surfaces where openings may become blocked.

• Risk of ﬁ re! Do not blow or place insulation against the appliance.

• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional

accessories not speciﬁ cally tested for this electric appliance could void the warranty and/or result in a safety

hazard.

• If the information in these instructions is not followed exactly, a ﬁ re or explosion may result causing property

damage, personal injury, or death. Do not store or use gasoline or other ﬂ ammable vapors in the vicinity of this

or any other appliance.

• This appliance is heavy. It is highly recommended that two people install this appliance.

• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may

create a ﬁ re hazard.

• Do not run the power cord horizontally, directly below the appliance.

Follow all national and local electrical codes.

note:

The power switch is located on the upper right hand side of the appliance. Ensure to maintain access to this

switch at all times.

note:

• When using paint or lacquer to ﬁnish the mantel, the

paint or lacquer must be heat resistant to prevent

discolouration.

WARNING

0”

Wall

Appliance

0”

Wall

Appliance

Finishing

Material

Wall

2" (51mm)

A B C D E F G

NEFB36H-BS-2

11" (279mm)

35 1/2"

(902mm)

31 1/4"

(794mm)

35 1/2"

(902mm)

35 1/2"

(902mm)

50 1/4"

(1276mm)

35 1/2"

(902mm)

NEFB42H-BS-1

13 3/4"

(349mm)

41 1/2"

(1054mm)

31 1/4"

(794mm)

41 1/2"

(1054mm)

41 1/2"

(1054mm)

58 3/4"

(1492mm)

41 1/2"

(1053mm)

11”

(279mm)

35 1/2”

(902mm)

31 1/4”

(794mm)

50 1/4”

(1276mm)

35 1/2”

(902mm)

35 1/2”

(902mm)

35 1/2”

(902mm)

Wall

Rough Framing Rough Framing in a Corner

11”

(279mm)

35 1/2”

(902mm)

31 1/4”

(794mm)

50 1/4”

(1276mm)

35 1/2”

(902mm)

35 1/2”

(902mm)

35 1/2”

(902mm)

Wall

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

3.3 rough framing

• Select a location that is not prone to moisture and is located at least 36" (91.4cm) away from combustible

materials such as curtains, drapes, furniture, bedding, paper, etc.

WARNING

Once the rough framing and the ﬁnishing materials have been prepared and the power has been routed to the

right side of the recess, the appliance may be installed.

note:

The electrical connection must be made prior to placing the appliance into position (see "electrical information"

section).

Have two people lift the appliance into position.

In order to avoid the possibility to exposed insulation or vapour barrier coming in contact with the appliance

body, it is recommended that the walls of the appliance enclosure be "ﬁnished" (i.e. drywall / sheet rock, etc.)

as you would ﬁnish any other outside wall of a home. This will ensure that clearance to combustibles is main-

tained within the enclosure.

It is recommended to complete ﬁnishing of the wall before fully securing the appliance.

ROUGH FRAMING

1. Remove the front decorative cover held in place by 2 magnets (Fig. 3-1).

2. With one hand on the glass door to prevent it from falling, remove the 2 screws holding the glass door in place

(Fig. 3-2).

3. Carefully lift the glass door out of the 2 slots in the bottom of the ﬁrebox (Fig. 3-3). Set the glass door on a

soft, non-abrasive surface.

Fig. 3-1

Fig. 3-2

Fig. 3-3

Slot

Decorative

Cover

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

3.4 appliance installation and ﬁnishing

Fig. 3-6

Framing

hidden for

clarity.

Bend tabs as

necessary.

A x 4

6. After the appliance is inserted into the rough-in frame to position, secure the appliance to the rough-in framing

by installing 4 screws (supplied) through one of the three holes of the mounting tabs from the inside of the

appliance (Fig. 3-6).

Fig. 3-4 Fig. 3-5

4. Complete hard-wiring (see "electrical information" section).

5. Carefully lift the appliance into the rough-in framing (Fig. 3-5).

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

It is recommended to complete ﬁnishing of the wall before fully securing the appliance (Fig. 3-4).

note:

Fig. 3-8

Fig. 3-9

Fig. 3-7

Repeat on

opposite

side.

Bottom

retainer

Side

retainer

Repeat on

opposite

side.

7. Remove the 4 screws holding the back retainers in place (Fig. 3-7). Set the screws and retainers aside (Fig.

3-8).

Fig. 3-10

Repeat on

opposite

side.

Fig. 3-11

8. Place the brick panels into the bottom retainers and behind the side retainers (Fig. 3-9).

9. Re-install the 2 back retainers by re-installing the 4 screws previously removed in step 8 (Fig. 3-10 and 3-11).

NOTE: Log

grate hidden

for clarity.

NOTE: Log

grate hidden

for clarity.

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

10. Install the log set (see "log installation" section for details).

11. Re-install the glass door (Fig. 3-12 and 3-13).

12. Re-install the front decorative cover held in place by 2 magnets (Fig. 3-14).

Fig. 3-14

Framing

hidden for

clarity.

Fig. 3-12

Slot

Framing

hidden for

clarity.

Fig. 3-13

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

3.5 log installation (for NEFB36H-BS-2 only)

• Power supply service must be completed prior to ﬁnishing to avoid reconstruction.

• Heat vents and air openings cannot be covered in any circumstances.

WARNING

LOG SET ASSEMBLY STEPS: CAREFULLY READ THIS SECTION FOR INSTALLATION DETAILS.

Fit these two holders onto #2 and #3

frames of the grate.

NOTE:

Push log A and

log B to the far

end of the grate.

LOGS A & B: DETAILED INSTALLATION VIEW

1. Before assembling logs on the grate, apply an even

layer of crystal media.

2. Install log A (see below).

Crystal Media

3. Install log B to the right of log A (see below).

Fit these two holders onto #5 and #6

frames of the grate.

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

LOG C: DETAILED INSTALLATION VIEW

Straddle the two legs of log C onto the #1 frame of the grate.

Hang log C onto the pin at log A through the position hole.

4. Install log C, resting it along the top left end of

log A (see below).

NEFB36H-BS-2 LOG SET

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

5. Install log D, resting it along the centre of the

front grate (see below).

6. Install log E, resting it on the top right end of log

B (see below).

Grate

Hang log D onto the pin at log C through the

positioning hole.

Lie log D on grate in front of log A and B.

Hang log E onto the pin at log B

through the positioning hole.

The opposite end of log E stands on

the board.

LOGS D & E: DETAILED INSTALLATION VIEW

NEFB36H-BS-2 LOG SET

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

7. Install log F, resting it along the right end of the

grate. (see below).

LOG F: DETAILED INSTALLATION VIEW

Lean log F at the #6 frame of the grate.

The opposite end stands on the board at the left side.

Grate

COMPLETE NEFB36H-BS-2 LOG SET INSTALLATION

NEFB36H-BS-2 LOG SET

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

3.6 log installation (for NEFB42H-BS-1 only)

• Power supply service must be completed prior to ﬁnishing to avoid reconstruction.

• Heat vents and air openings cannot be covered in any circumstances.

WARNING

2. Install log A (see below).

1. Install crystal media by applying an even layer of

crystals from side to side.

Crystal Media

3. Install log B to the right of log A (see below).

Fit these two holders onto #2

and #4 frames of the grate.

NOTE:

Fit these two

holders onto #5

and #6 frames of

the grate.

Push log A and

log B to the far

end of the grate.

LOGS A & B: DETAILED INSTALLATION VIEW

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

LOG C: DETAILED INSTALLATION VIEW

Straddle the two legs of log C onto the #1 frame of

the grate.

Hang log C onto the pin at log A through the

position hole.

4. Install log C, resting it along the top left end of log A

(see below).

NEFB42H-BS-1 LOG SET

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

5. Install log D, resting it along the centre of the

front grate (see below).

6. Install log E, resting it on the top right end of log

B (see below).

Grate

Hang log D onto the pin at log C

through the positioning hole.

Lie log D on grate in front of log A

and B.

Hang log E onto the pin at log B

through the positioning hole.

The opposite end of log E stands on

the board.

LOGS D & E: DETAILED INSTALLATION VIEW

NEFB42H-BS-1 LOG SET

W415-3155 / C-0 / 07.22.25

installation and ﬁnishing

7. Install log F, resting it along the left end of the

grate (see below for details).

8. Install log G, resting it along the right end of the

grate (see below for details).

Grate

Lean log F at the #2 frame of the grate.

The opposite end stands on the board

at the right side.

Lean log G at the #6

frame of the grate.

The opposite end

stands on the board

at the left side.

LOGS F & G: DETAILED INSTALLATION VIEW

COMPLETE NEFB42H-BS-1 LOG SET INSTALLATION

NEFB42H-BS-1 LOG SET

4.1 120V cord plug installation

4.2 wiring diagram

The factory default setting is 120 volt cord plug installation conﬁguration. Simply plug the appliance to a grounded

120V, 15 amp outlet box.

W415-3155 / C-0 / 07.22.25

4.0 electrical information

• Turn off the appliance completely and let cool before servicing. Only a qualiﬁed service person should service

and repair this electric appliance.

WARNING

This appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT

permitted.

note:

HARD-WIRING CONNECTION

If it is necessary to hard-wire this appliance, a qualiﬁed electrician must remove the cord connection, and wire the

appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V, minimum

15 amps.

This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local

codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian

Electrical Code CSA C22.1 in Canada.

4.3 hard-wiring installation

4.3.1 120V hard-wiring installation

1. Remove the 4 screws securing the cord and cover plate to the side of the ﬁrebox.

2. Unscrew the wire nuts securing the power supply cord.

3. Install the new strain relief (supplied) (Fig. 4-1) into the new cover plate (supplied) and feed the 14/2

conductor wire through the strain relief.

4. Connect the ground/bond wires together.

5. Connect L1 to L1 of the appliance.

6. Connect the supply N wire to the two N wires in the junction box. Do not connect the L2 wire.

7. With wires secured, carefully feed the wires into the ﬁrebox and re-secure the cover plate.

120V Wiring

240V Wiring

4.3.2 240V hard-wiring installation

1. Remove the 4 screws securing the cord and cover plate to the side of the ﬁrebox.

2. Unscrew the wire nuts securing the power supply cord and the L2 wire.

3. Install the new strain relief (supplied) (Fig. 4-2) into the new cover plate (supplied) and feed the 14/3

conductor wire through the strain relief.

4. Connect the ground/bond wires together.

5. Connect L1 to L1 of the appliance, connect the supply N wire to the single white N wire in the ﬁrebox.

Connect the L2 wire to the L2 wire of the appliance.

6. Screw the wire nuts onto the blue N wire. Do not connect supply wires to this wire.

7. With wires secured, carefully feed the wires into the ﬁrebox and re-secure the cover plate.

B x 1

C x 1

B x 1

C x 1

D x 1

Fig. 4-1

Fig. 4-2

HOME POWER

SUPPLY 120VAC

SOURCE

TITLE: LABEL, 120V HARD-WIRING (NEFB36H-BS) PART #: W385-2371

REVISION: A: Updated diagram || 02.20.20_F.L. DATE: 05.10.19_F.L.

MATERIAL: CLASS IIA-1 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM, TEMPERATURE

RATING MINIMUM OF 121°C (250°F)

SPECIFICATION: BLACK LETTERING ON WHITE BACKGROUND

LABEL SIZE: 5 1/4" (133mm) x 2 5/16" (59mm)

W385-2371 / A

120V Hard-Wiring

Branchment par Câble 120V

APPLIANCE WIRE

HARNESS

HARNAIS DE FIL

D'APPAREIL

HOME POWER SUPPLY

120VAC

SOURCE

D'ALIMENTATION DE

MAISON 120VAC

Branchment

par

Câble

120

BLACK / NOIR

RED / ROUGE

WHITE / BLANC

BLUE / BLEU

YELLOW & GREEN

JAUNE & VERT

HOME POWER

SUPPLY 120VAC

SOURCE

APPLIANCE WIRE

HARNESS

TITLE: LABEL, 240V HARD-WIRING (NEFB36H-BS) PART #: W385-2372

REVISION: A: Updated diagram || 02.20.20_F.L. DATE: 05.10.19_F.L.

MATERIAL: CLASS IIA-1 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM, TEMPERATURE

RATING MINIMUM OF 121°C (250°F)

SPECIFICATION: BLACK LETTERING ON WHITE BACKGROUND

LABEL SIZE: 5 1/4" (133mm) x 2 5/16" (59mm)

W385-2372 / A

240V Hard-Wiring

Branchment par Câble 240V

HOME POWER

SUPPLY 240VAC

SOURCE

D'ALIMENTATION DE

MAISON 240VAC

APPLIANCE WIRE

HARNESS

HARNAIS DE FIL

D'APPAREIL

Branchment

par

Câble

240V

BLACK / NOIR

RED / ROUGE

WHITE / BLANC

BLUE / BLEU

YELLOW & GREEN

JAUNE & VERT

APPLIANCE WIRE

HARNESS

Junction Box

Cover Plate

Strain Relief

Inside

Appliance

Outside

Appliance

Junction Box

Cover Plate

Strain Relief

Inside

Appliance

Outside

Appliance

W415-3155 / C-0 / 07.22.25

electrical information

• Turn off the appliance completely and let cool before servicing. Only a qualiﬁed service person should service

and repair this electric appliance.

WARNING

W415-3155 / C-0 / 07.22.25

5.0 operating instructions

• Ensure the house circuit breakers for the circuit supply are turned on. When initially connecting the appliance to

a power source, the appliance will make a beeping sound to indicate standby mode.

WARNING

Once the appliance has been plugged into a grounded electrical outlet or hard-wired to a dedicated

120V or 240V power supply, it is ready to operate.

5.1 operating control panel

Power

Turns the appliance on / off.

Temperature

Control

Controls the appliance temperature.

11 Settings:

NOTE: When setting is °C or °F, the temperature control is OFF. Holding the button

for 5s will switch the temperature from °C to °F and vice versa.

Heater

Turns the heater and blower on / off.

3 Settings:

H0 - Heater and blower off

bL - Blower on

H1 - Heater on

NOTE: Heater function can be disabled / enabled by holding the button for 5s.

When the heater function is disabled, "LO" will be displayed.

Top

Light

Controls the top light colour.

8 Settings:

d1 - Yellow, red, and blue

d2 - Red and blue

d3 - Yellow and blue

d4 - Yellow and red

d5 - Blue

d6 - Red

d7 - Yellow

d0 - Off

Flame

Controls the ﬂame brightness.

5 Settings:

F0 - Flame off

F1 - Small ﬂame

F2 - Medium ﬂame

F3 - Bright ﬂame

F4 - Brightest ﬂame

°C 18 19 20 21 22 23 24 25 26 27

°F 64 66 68 70 72 74 76 78 80 82

W415-3155 / C-0 / 07.22.25

operating instructions

5.2 operating remote control

Power

Turns the appliance on / off.

Timer

Turns the timer on /off.

10 Settings: -- (no setting), 30 min., 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h

Temperature

Control

Controls the appliance temperature.

11 Settings:

NOTE: When setting is °C or °F, the temperature control is OFF.

Holding the button for 5s will switch the temperature from °C to °F

and vice versa.

Flame

Controls the ﬂame brightness.

5 Settings:

F0 - Flame off

F1 - Small ﬂame

F2 - Medium ﬂame

F3 - Bright ﬂame

F4 - Brightest ﬂame

Top

Light

Controls the top light colour.

8 Settings:

d1 - Yellow, red, and blue

d2 - Red and blue

d3 - Yellow and blue

d4 - Yellow and red

d5 - Blue

d6 - Red

d7 - Yellow

d0 - Off

Brightness

Controls the ember bed brightness.

6 Settings:

b0 - No brightness

b1 - Low

b2 - Medium

b3 - Bright

b4 - Brightest

b5 - Pulsing effect (fade in and out)

Heater

Turns the heater and blower on / off.

3 Settings:

H0 - Heater and blower off

bL - Blower on

H1 - Heater on

NOTE: Heater function can be disabled / enabled by holding the

button for 5s. When the heater function is disabled, "LO" will be

displayed.

Flame Speed

Controls ﬂame speed.

5 Settings:

S-3, S-4, S-5, S-1, S-2

°C 18 19 20 21 22 23 24 25 26 27

°F 64 66 68 70 72 74 76 78 80 82

When operating the remote control, it must be directed towards the front centre of the appliance.

note:

W415-3155 / C-0 / 07.22.25

operating instructions

Remote

(Rear Side)

Battery Holder

Battery (CR 2025)

A. To replace the existing battery, remove the

battery holder.

B. To remove the battery holder, turn remote onto

front side and press the left side lever towards

the center while pulling the battery holder out

using the slot provided.

C. Replace existing battery, type CR 2025, with a

new battery and reinstall the battery holder into

the remote by sliding it into position.

D. Battery holder is secure into the remote control

when a clicking noise is heard.

Batteries must be disposed of according to the local laws and regulations. Some batteries may be

recycled, and may be accepted for disposal at your local recycling center. Check with your

municipality for recycling instructions.

Les piles doivent être mises au rebut conformément aux lois et à la réglementation locales.

Certaines piles peuvent être recyclées et acceptées dans votre centre de recyclage local. Rensei-

gnez-vous auprès de votre municipalité au sujet des directives de recyclage.

Las baterías deben desecharse de acuerdo con las leyes y regulaciones locales. Algunas baterías

pueden reciclarse, y es posible que su centro de reciclado local las acepte para desecharlas.

Consulte en su municipalidad sobre las instrucciones para el reciclado.

5.3 remote battery installation

WARNING

• Remove and immediately recycle or dispose of used batteries according to local regulations

and keep away from children. Do NOT dispose of batteries in household trash or incinerate.

• Even used batteries may cause severe injury or death.

• Call a local poison control center for treatment information.

• Non-rechargeable batteries are not to be recharged.

• Do not force discharge, recharge, disassemble, heat above (manufacturer’s speciﬁ ed

temperature rating) or incinerate. Doing so may result in injury due to venting, leakage or

explosion resulting in chemical burns.

• Ensure the batteries are installed correctly according to polarity (+ and -).

• Do not mix old and new batteries, diﬀ erent brands or types of batteries, such as alkaline,

carbon-zinc, or rechargeable batteries.

• Remove and immediately recycle or dispose of batteries from equipment not used for an

extended period of time according to local regulations.

• Always completely secure the battery compartment. If the battery compartment does not close

securely, stop using the product, remove the batteries, and keep them away from children.

W415-3155 / C-0 / 07.22.25

• Always turn the heater off and unplug the power cord from the outlet before cleaning, performing maintenance,

or moving this appliance. Failure to do so could result in electric shock, ﬁre, or personal injury.

• Never immerse in water or spray with water. Doing so could result in electric shock, ﬁre, or personal injury.

WARNING

Metal:

• Buff using a soft cloth, slightly dampened with a citrus oil-based product.

• Do not use brass polish or household cleaners as these products will damage the metal trim.

Glass:

• Use a good quality cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-free cloth.

• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

Vents:

• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.

Plastic:

• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.

• Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface.

For after-sales service, please call 1-866-820-8686.

WARNING

26.1

• Failure to position the parts in accordance with this manual or failure to use only parts speciﬁ cally approved

with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can

be ordered through your Authorized dealer / distributor.

For warranty replacement parts, a photocopy of the original invoice will be required to honour the

claim.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

Parts, part numbers, and availability are subject to change without notice.

Parts identiﬁ ed as stocked will be delivered within 2 to 5 business days for most delivery

destinations.

Parts not identiﬁ ed as stocked will be delivered within a 2 to 4 week period, for most cases.

Parts identiﬁ ed as ‘SO’ are special order and can take up to 90 days for delivery.

Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to

vacuum up any broken glass from inside the appliance before operation.

note:

6.0 maintenance

7.0 replacement parts

W415-3155 / C-0 / 07.22.25

replacement parts

7.1 NEFB36H-BS-2 overview

ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED.

Ref. Part Number Description In Stock

1 W010-6159 Assembly, heater and blower Yes

2 W080-1937-SER Decorative cover Yes

3 G370-0038 Log set Yes

4 W190-0243 Main PCB board Yes

5 W300-0297-SER Front glass Yes

6 W405-0078-SER Top LED light Yes

7 W405-0079-SER Flame LED light Yes

8 W405-0080-SER Ember bed LED light Yes

9 W435-0130 Motor, rotisserie Yes

Ref. Part Number Description In Stock

10 W475-1678-SER Panel, left side brick Yes

11 W475-1679-SER Panel, right side brick Yes

12* W010-6160 Reﬂector spindle assembly Yes

13 W175-0708-SER Hardware kit Yes

14 W190-0244 Remote control Yes

15* W190-0242 Control panel board Yes

16* W190-0153-SER Control panel buttons Yes

17* W190-0154-SER Remote receiver Yes

18* W690-0027-SER Thermostat Yes

19* W497-1652 Plastic Panel Yes

20* W010-10007781 Media bed with grate Yes

21 G497-0009 Crystal media Yes

* Items not illustrated.

W415-3155 / C-0 / 07.22.25

replacement parts

7.2 NEFB42H-BS-1 overview

Ref. Part Number Description In Stock

1 W010-6159 Assembly, heater and blower Yes

2 W080-2073 Decorative cover Yes

3 W190-0243 Main PCB board Yes

4 W300-0379 Front glass Yes

5 W405-0078-SER Top LED light Yes

6 W405-0103 Flame LED light Yes

7 W405-0080-SER Ember bed LED light Yes

8 GL-715 Log set Yes

9 G497-0008 Crystal media Yes

10 W435-0130 Rotisserie motor Yes

Ref. Part Number Description In Stock

11 W475-6307 Panel, left side brick Yes

12 W475-6308 Panel, right side brick Yes

13 * W010-6164 Reﬂector spindle assembly Yes

14 W175-0708-SER Hardware kit Yes

15 W190-0244 Remote control Yes

16 * W190-0242 Control panel board Yes

17 * W190-0153-SER Control panel buttons Yes

18 * W190-0154-SER Remote receiver Yes

19 * W690-0027-SER Thermostat Yes

20 W010-6092 Media bed with grate Yes

21* W497-1653 Plastic Panel Yes

* Items not illustrated.

ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED.

W415-3155 / C-0 / 07.22.25

8.0 accessories

Ref. Part Number Description In Stock

1 NEFB36H-BS-TRIM Kit, 4-piece trim kit (NEFB36H-BS-2) Yes

1 NEFB42H-BS-TRIM Kit, 4-piece trim (NEFB42H-BS-1) Yes

2 NEFAK-PC36 Protective cover (NEFB36H-BS-1) Yes

2 NEFAK-PC42 Protective cover (NEFB42H-BS-1) Yes

ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED.

REMOVE BEFORE USE

ENLEVER AVANT L’UTILISATION

RETIRAR ANTES DE USAR

W415-3155 / C-0 / 07.22.25

9.0 troubleshooting

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualiﬁed service person should service

and repair this electric appliance.

symptom problem solution

Appliance will

not come on

when power

button/switch

is put into the

“on” position.

Appliance is not plugged into an

electrical outlet.

Check plug, and plug in the appliance if necessary.

Hard wire connections are not

correct (if applicable).

See “hard-wiring installation” section.

Appliance has overheated and

safety thermal switch has tripped.

Unplug power or turn off the circuit breaker, allow

appliance to cool for 15 minutes, then plug in the

appliance or turn the breaker on.

Main PCB board issue.

Inspect the circuit board and replace, if necessary.

Appliance

turns off and

will not turn

on.

House circuit breaker has tripped. Reset house circuit breaker.

Appliance’s fuse has blown. Replace the fuse.

Appliance has overheated and

safety thermal switch has tripped.

Unplug power or turn off the circuit breaker, allow

appliance to cool for 15 minutes to reset the thermal

switch, then plug in the appliance or turn the breaker

on.

Appliance

has returned

to default

settings.

Power failure. Re-program appliance to original settings (not

applicable with all appliances).

Remote

control does

not work.

Low/dead batteries. Replace batteries in remote control.

Remote receiver malfunction. Ensure remote receiver is not blocked. Replace

control panel.

W415-3155 / C-0 / 07.22.25

troubleshooting

symptom problem solution

No warm air

coming out of

the appliance.

Heater setting not selected. See “operation” section.

Heater has been locked out. See “operation” section.

Room temperature is higher than

appliance setting (if set to room

temperature).

Reset temperature setting.

Appliance has overheated and

safety thermal switch has tripped.

Unplug power or turn off the circuit breaker. Allow for

appliance to cool for 15 minutes.

Hard wire connections are not

correct (if applicable).

See “hard-wiring installation” section.

Heater issue. Inspect the blower and heater and replace, if

necessary.

Heater

shuts off

automatically.

Room is too warm. The heater has a built-in thermostat so it will shut

off automatically once the pre-set temperature is

reached. It will also turn on automatically if the room

temperature drops below the pre-set temperature.

Dim or no

ﬂame.

Flame brightness not selected. See “operation” section.

Flame LEDs issue. Inspect the LED and replace, if necessary.

Main PCB board issue. Inspect the main PCB board and replace, if

necessary.

Flame does

not move.

Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.

Ember bed is

not glowing or

dimming.

Brightness not selected. See “operation” section.

Ember LED issue. Inspect the ember bed LEDs and replace, if

necessary.

Main PCB board issue. Inspect the main PCB board and replace, if

necessary.

LED ﬂashing

“OH”.

Appliance has overheated and

safety thermal switch has tripped.

Unplug power or turn off the circuit breaker. Allow

appliance to cool for 15 minutes, then plug in the

appliance or turn the breaker on. If problem persists,

consults your dealer.

W415-3155 / C-0 / 07.22.25

10.0 warranty

2.12

Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is

not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.

Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following

conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

Installation must be done in accordance with the installation instructions included with the product and all local and national

building and ﬁ re codes.

This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or

neglect and parts installed from other manufacturers will nullify this warranty.

This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat,

abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.

In the ﬁ rst 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material

or workmanship, provided that the product has been operated in accordance with the operation instructions and under

normal conditions.

After the ﬁ rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the

reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions

contained in the Premium Warranty, Napoleon responsibility under this warranty is deﬁ ned as above, and it shall not in any

event extend to any incidental, consequential, or indirect damages.

This warranty deﬁ nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any

other warranties expressed or implied with respect to this product; its components or accessories are excluded.

Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the

sale of this product.

Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness,

condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.

Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty

claim.

All parts replaced under the Premium Warranty Policy are subject to a single claim.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support

the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be

defective, the manufacturer will repair or replace such defect.

Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any

merchandise shipped without authorization will be refused and returned to sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking warranty service from a dealer.

Napoleon electric appliances are manufactured under the strict Standard of the world recognized

ISO 9001 : 2015 Quality Management System.

Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take

great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualiﬁ ed and authorized

installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you

expect from Napoleon.

Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during

the ﬁ rst 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote

controls, and LED lights.*

Light bulbs and fuses are NOT covered by the warranty.

In the ﬁ rst year only, any labour related to warranty repair is covered.

* Construction of models vary. Warranty applies only to components included with your speciﬁ c appliance.

Napoleon Electric Appliance Premium Warranty

Conditions and Limitations

All speciﬁ cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered

trademark of Wolf Steel Ltd.

FRANÇAIS

W415-3155 / C-0 / 07.22.25

ADD MANUAL TITLE

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Téléphone 1 (866) 826 8686 • www.napoleon.com • [email protected]

CERTIFIÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:

CSA 22.2 NO. 46 / UL 1278

INSTALLATEUR:

Laissez ce manuel avec l’appareil

PROPRIÉTAIRE:

Conservez ce manuel pour consultation ultérieure.

Product Name / Code

(MUST use title from Price Book)

ADD PRODUCT CODE

(IF MULTIPLE, _____ ILLUSTRATED)

MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)

ADD PRODUCT IMAGE

CONSIGNES DE SÉCURITÉ

- N’entreposez pas et n’utilisez pas d’essence ou

autres liquides et vapeurs inﬂ ammables à

promiximité de cet appareil ou tout autre appareil.

RISQUE D’INCENDIE OU D’EXPLOSION

Si ces instructions ne sont pas suivies à la

lettre, une incendie pourraient s’ensuivre

causant des dommages matériels, des

blessures corporelles ou des pertes de vie.

AVERTISSEMENT

POUR L’UTILISATION INTÉRIEUR SEULEMENT

FRANÇAIS

IF INSTALLATION + OPERATION, ADD SERIAL

NUMBER LABEL HERE

IF SEPARATE MANUALS, ADD “PLACE

BARCODE LABEL ON THE OWNER’S MANUAL”

ADD BUTTON BATTERY WARNING IF APPLICABLE

Appareil Électrique Element

(NEFB42H-BS-1 Illustré)

SERIENNUMMER VOM KARTON AUFBRINGEN

Seriennr.

MODELL-NR.

BRENG HET SERIENUMMER VAN DE DOOS AAN

Serienr.

MODELNR.

NANESTE SÉRIOVÉ ČÍSLO Z KARTONU

Sériové číslo:

ČÍSLO MODELU:

CERITIFÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:

CSA C22.2 NO. 46 / UL 2021

Cet appareil est équipé d’une télécommande qui

nécessite des piles boutons dangereuses pour

les jeunes enfants.

NEFB36H-BS-2 / NEFB42H-BS-1

MANUEL D'INSTALLATION

ET D'OPÉRATION

W415-3155 / C-0 / 07.22.25

consignés de sécurité

• Si équipé avec un chauffage, cet appareil peut être chaud lorsqu’il fonctionne et peut causer de

graves brûlures en cas de contact.

• Ne faites pas fonctionner l’appareil avant d’avoir lu et compris les instructions d’utilisation. L’incapacité de

respecter les instructions pourrait causer un incendie ou des blessures corporelles.

• N’installez pas de composants endommagés ou incomplets, ni des composants de substitution.

• Ne brûlez pas de bois ou autres matériaux dans cet appareil.

• Tous les appareils électriques contiennent des composants internes qui deviennent chauds et qui produisent

des étincelles. N’utilisez pas cet appareil dans des endroits où de l’essence, des peintures ou d’autres

liquides inﬂ ammables sont présents.

• Les grillages de sécurités ou écrans enlevés pour faire l’entretien devront être remis en place avant d’utiliser

l’appareil.

• Il est primordial de garder propres les compartiments de contrôle, les brûleurs, la soufﬂ erie, les bouches

d’air de l’appareil ainsi que le système d’évacuation. L’appareil et son système d’évacuation doivent

être inspectés avant la première utilisation et au moins une fois l’an par un spécialiste en entretien. Un

entretien plus fréquent pourrait être nécessaire en raison des peluches provenant des tapis, literie, etc.

L’emplacement de l’appareil doit être gardé libre de tous matériaux combustibles, essence ou autres

liquides et vapeurs inﬂ ammables.

• Cet appareil ne devra être modiﬁ é en aucun cas.

• N’utilisez pas cet appareil si une partie quelconque a été submergée. Contactez immédiatement un technicien

de service qualiﬁ é pour inspecter l’appareil et pour remplacer toute pièce du système de contrôle qui aurait été

submergée.

• Si équipé avec une porte vitrée, n’opérer pas l’appareil lorsque la porte vitrée est enlevée, ﬁ ssurée ou brisée.

Le remplacement de la vitre devra être effectué par un technicien de service certiﬁ é ou qualiﬁ é.

• Si équipé avec un porte vitrée, ne frappez pas et ne claquez pas la porte vitrée de l’appareil.

• Les matériaux d’emballage doivent être gardés hors de la portée des enfants et mis au rebut de façon

sécuritaire. Comme tous les emballages de plastique, ceux-ci ne sont pas des jouets et doivent demeurer

hors de la portée des enfants et des bébés.

• L’entretien ne doit être effectué que lorsque l’appareil est débranché du circuit électrique.

• Débranchez toujours l’appareil lorsqu’il n’est pas utilisé.

• N’utilisez pas l’appareil si le cordon d’alimentation ou la ﬁ che sont endommagés, s’il ne fonctionne pas bien,

ou s’il a été échappé ou endommagé d’une quelconque façon. Retournez l’appareil à un centre de service

autorisé pour une inspection, des ajustements électriques ou mécaniques ou une réparation.

• N’utilisez pas cet appareil à l’extérieur.

• Lorsque vous installez cet appareil dans une pièce où l’eau est présente, l’installation doit se conformer aux

codes reconnaissant le risque accru de décharge électrique et d’électrocution.

• Ne passez pas le cordon d’alimentation sous un tapis. Ne recouvrez pas le cordon avec des carpettes, des

tapis de couloir ou autres revêtements similaires. Évitez de placer le cordon dans un endroit passant ou à un

endroit où il risque de causer des chutes.

• Branchez seulement dans une prise de courant adéquatement mise à la terre.

• N’insérez pas d’objets dans les ouvertures d’entrée d’air ou de sortie d’air puisque cela risque

d’endommager l’appareil ou causer des chocs électriques ou un incendie.

• Il est normal que votre appareil électrique produise du bruit, surtout s’il est installé dans un endroit calme

comme un chambre à coucher.

3.2E

• Pour prévenir les risques d’incendie, ne bloquez pas les entrées d’air et les sorties d’air de quelque manière

que ce soit. Ne placez pas cet appareil sur une surface molle telle qu’un tapis où les ouvertures pourraient

se bloquer.

• Toujours brancher l’appareil directement dans une prise murale. N’utilisez pas de cordons d’alimentation ou

une robinet d’alimentation relogeables (alimentation/multiprise).

• Cet appareil a été testé et homologué pour usage avec les accessoires optionnels listés dans ce manuel

uniquement. L’utilisation d’accessoires optionnels qui n’ont pas été spéciﬁ quement testés pour cet appareil

électrique annulera la garantie de l’appareil et/ou présentera des risques pour la sécurité.

Pour les appareil équipé avec chauffage:

• Risque de brûlures. L’appareil doit être éteint et refroidi avant d’effectuer l’entretien. Pour débrancher

l’appareil, mettez d’abord les boutons de contrôle à « OFF » puis retirez la ﬁ che de la prise de courant.

• Les jeunes enfants doivent être supervisés attentivement lorsqu’ils sont dans la même pièce que l’appareil

recommandés s’il y a dans la maison des individus à risque. Les jeunes enfants et autres personnes sont

sujets aux brûlures accidentelles. Une barrière de protection est recommandée s’il y a dans la maison des

individus à risque. Aﬁ n de restreindre l’accès à l’appareil, installez une barrière de protection ajustable pour

garder les jeunes enfants ou autres personnes à risque hors de la pièce et loin des surfaces chaudes.

• Les vêtements et autres matériaux combustibles ne doivent pas être posés sur l’appareil ou à proximité.

• En raison des températures élevées, l’appareil devrait être placé loin des endroits passants et loin des

meubles et des rideaux.

• Assurez-vous de disposer de mesures de sécurité adéquates pour empêcher les jeunes enfants de toucher

aux surfaces chaudes.

• Même lorsque l’appareil est éteint, la porte et l’écran demeureront chauds pendant un bon moment.

• Consultez votre détaillant local de foyer pour connaître les grillages de sécurité et les écrans offerts pour

protéger les enfants des surfaces chaudes. Ces grillages de sécurité et ces écrans doivent être ﬁ xés au

plancher.

• Assurez-vous de respecter les dégagements aux matériaux combustibles lorsque vous installez un manteau

ou des tablettes au-dessus de l’appareil. Les téléviseurs et autres composants électroniques sournis à des

températures élevées peuvent fondre, se déformer, se décolorer et entraîner des défaillances prématurées

de ces appareils.

AVERTISSEMENT

ADD PROP 65 WARNING

Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).

note:

This appliance is NOT suitable for installation in a bathroom.

note:

This appliance IS suitable for installation in a bathroom.

SUITABLE for bathroom installation:

NOT SUITABLE for bathroom installation:

note:

Cet appareil NE PEUT PAS être installé dans une salle de bain.

note:

Cet appareil PEUT être installé dans une salle de bain.

nota:

Esta artefacto NO ES adecuada para ser instalado en un baño.

nota:

Esta artefacto ES adecuada para ser instalado en un baño.