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29
Troubleshooting
Bluetooth
Problem Cause Solution
Unable to connect the unit to a Bluetooth
device.
The Bluetooth device does not support the Advanced Audio
Distribution Profile (A2DP).
Use a Bluetooth device that supports A2DP.
The passkey for devices such as a Bluetooth adapter is not “0000”. Use a Bluetooth device with a passkey of “0000.”
The unit and the Bluetooth device are too far apart. Move the Bluetooth device closer to the unit.
A device that operates in the 2.4 GHz band (microwave oven,
wireless network device, etc.) is interfering with wireless
communication.
Move the unit and Bluetooth device farther away from the device.
If the wireless LAN router supports the 5 GHz band, connect
network devices to the network using the 5 GHz band.
The unit is already connected to another Bluetooth device. Terminate the current Bluetooth connection, and then connect to
the new device.
The unit’s Bluetooth function is disabled. Enable the unit’s Bluetooth function (& p. 21).
No sound is played, or sound is interrupted
during playback.
The Bluetooth connection has been terminated. Establish the Bluetooth connection again (& p. 12).
The unit and the Bluetooth device are too far apart. Move the Bluetooth device closer to the unit.
A device that operates in the 2.4 GHz band (microwave oven,
wireless network device, etc.) is interfering with wireless
communication.
Move the unit and Bluetooth device farther away from the device.
If the wireless LAN router supports the 5 GHz band, connect
network devices to the network using the 5 GHz band.
The Bluetooth device is not configured to transmit audio signal to
this unit.
On the Bluetooth device, select this unit as the audio output
destination.
The volume level on the Bluetooth device is set too low. Increase the volume on the Bluetooth device.
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