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28
Troubleshooting
Unable to play Internet radio. The selected Internet radio station is currently offline. The radio station may be experiencing problems with their
network, may not be broadcasting, or their services may have
been terminated. Try to play the station later or select another
station.
The selected Internet radio station is currently broadcasting
silence.
Some Internet radio stations broadcast silence at certain times of
the day. When this occurs, there are no problems with reception,
but no sound plays. Try the station later or select another station.
Access to the network is restricted by network device (wireless
LAN router, etc.) firewall settings.
Check device firewall settings. Internet radio can be played only
through the port specified by each radio station. The port number
varies depending on the radio station.
Firmware update failed. The network connection is unstable. Try again later.
The unit is unable to connect to the Internet via a
wireless LAN router (access point).
The wireless LAN router is turned off. Turn on the wireless LAN router.
The unit and the wireless LAN router are too far apart. Place the unit and the wireless LAN router closer to each other.
There is an obstacle between the unit and the wireless LAN router. Move the unit and the wireless LAN router to a location with a
direct line of sight (no obstacles) between the two.
The unit’s wireless LAN function is disabled. Enable the unit’s wireless LAN function (& p. 21).
The MusicCast CONTROLLER app does not
detect a wireless network.
A device that operates in the 2.4 GHz band (microwave oven,
wireless network device, etc.) is interfering with wireless
communication.
Turn off the offending device, or move it farther away from the
unit and the wireless LAN router.
Access to the network is restricted by the wireless LAN router’s
(access point’s) firewall settings.
Confirm wireless LAN router firewall settings.
My iPhone does not recognize the unit when
using AirPlay.
A wireless LAN router that supports multiple SSIDs is used. The router’s network splitter may be blocking access to the unit.
When connecting a mobile device, use an SSID that is able to
access to the unit. Try connecting to the primary SSID.
Problem Cause Solution
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