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27
Troubleshooting
Network
Problem Cause Solution
Cannot configure connection using the
MusicCast CONTROLLER app.
The mobile device is not connected to the wireless LAN router
(access point).
Connect the mobile device to the wireless LAN router, and then
use MusicCast CONTROLLER to configure connection settings.
The unit is turned off. Turn on the unit.
The MusicCast CONTROLLER app does not
recognize the unit.
The unit and the mobile device are not on the same network. Confirm network connections and wireless LAN router settings,
and then connect the unit and mobile device to the same
network.
A wireless LAN router that supports multiple SSIDs is used. The router’s network splitter may be blocking access to the unit.
When connecting a mobile device, use an SSID that is able to
access to the unit. Try connecting to the primary SSID.
The network feature does not function. Network information (IP address) has not been properly obtained. Enable the DHCP server function on the router.
The unit is starting up (a period of approx. 20 seconds after the
power cable is plugged into an electrical outlet).
Do not attempt to operate the unit until start-up is complete.
An IPv6-only router is being used. Use an IPv4-compatible router.
Files on the media server (computer or NAS) are
not displayed (do not play).
The file format is not supported by the unit or the media server
(computer or NAS).
Be sure to use a file format that is supported by both the unit and
the media server. For information on music files supported by this
unit, see “File formats, and devices/media supported by the unit”
(& p. 30).
The MusicCast CONTROLLER app does not
recognize the media server (computer or NAS).
Media server sharing settings are not correct. Configure sharing settings to allow the unit access to folders on
the media server (& p. 10).
Security software installed on your media server is blocking access
by the unit.
Confirm settings for security software installed on the media
server.
The unit and the media server are not connected to the same
network.
Confirm network connections and wireless LAN router settings,
and then connect the unit and media server to the same network.
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