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13
TROUBLESHOOTING
Before calling customer service, please check any problems you may encounter with the chart below for
possible solutions.
WARNING: If the problem persists even if you have applied the steps in this section, please contact
customer service or an Authorized Service Provider. Never try to repair a nonfunctional product.
The display is blank
POSSIBLE CAUSE
The air fryer has no
power.
Make sure unit is plugged in and there
is power to the outlet.
Display is not
working properly
The air fryer will not
turn on and run
Steam or water leaks
from the door during
cooking
The power cord is not
working properly.
Contact customer service at
888-775-0202 for assistance.
Contact customer service at
888-775-0202 for assistance.
Contact customer service at
888-775-0202 for assistance.
Display may be damaged.
The electronic components
of the circuit board are
damaged.
The door is not properly
shut.
The door is not properly
shut.
The sealing around the door
is damaged
Make sure the door is completely shut
and nothing is blocking it from latching.
Make sure the door is completely shut
and nothing is blocking it from latching.
Water tray is not properly
inserted.
Make sure the water tray is properly
inserted into the air fryer.
The electronic components
of the circuit board are
damaged
Contact customer service at
888-775-0202 for assistance.
SOLUTION
PROBLEM
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