It sounds like your lock is jamming. Please try the steps below to help fix this:
1. Check the door alignment and ensure that the strike pocket is at least 1" deep.
2. Perform the door rehanding per page 19 of the installation guide linked here:
https://manualsfile.com/product/k3mzpl9fxdh.html?page=19# 3. Test the lock with the door open, then test the lock with the door closed and make adjustments if needed.