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IftheTVseemstohaveaproblem,firsttrythislistofpossibleproblemsandsolutions.Ifnoneofthesetroubleshootingtips
apply,visit"www.samsung.com,"thenclickonSupport,orcallSamsungcustomerserviceat1-800-SAMSUNG.
Poo! picture Eirstof all, please perform the Picture Test and confirm that your Tv' is properly displaying test image.
(goto MENU _ Support .-Self Diagnosis, Picture Test) (p. 23)
Ifthe test image is properly displayed, the poor picture may caused by the source or signal.
The TV image does not look as good as it • Ifyou have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from tlqe channel line up.
• Antenna connection: TryHD stations after performing Auto program.
Many HD channels are upscaled from SD(Standard Definition) contents.
• Adjust tile Cable/Sat box video output resolution to 1080i or 720p.
The picture isdistorted: macroblock error, • Compression of video contents may cause picture distortion, espedally infast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal levelcan cause picture distortion. Ttqis isnot aTV problem.
Color iswrong or missing. • Ifyou're using a component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness. • Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)
(p. f 5)
• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution - Energy
Saving) (p. 16)
• Try resetting tlqepicture to view the default picture settings. (go to MENU - Picture - Reset (p. 18)
There is a dotted lineon the edge of the • Ifthe picture size is set to Screen Fit, change it to 16:9 (p. 17).
screen. • Change cable/satellite box resolution.
Ttqe picture isblack and white. • Ifyou are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1on the T_
When changing channels, the picture • Ifconnected with a cable box, please try to reset the cable box. (reconnect the AC cord and wait until
freezesor isdistorted or delayed, the cable box reboots. It may take up to 20 minutes)
• Set the output resolution of the cable box to 1080i or 720p.
Sound REoblem Eirstef all, please perform the Sound Test to confirm that your W audio is properly operating.
(goto MENU - Support, Self Diagnosis _ Sound Test) (p. 23)
Ifthe audio is OK,the sound problem may caused by the source or signal.
There is no sound or tlqe sound is too low • Please check the volume the of device (Cable/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
Ttqe picture isgood but there is no sound. • Set the Speaker Select option to TV Speaker in tlqe sound menu (p. 19).
• Ifyou are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• Ifyou are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMIwhen you have a HDMI connected to your TV).
• Ifyou are using a DVI to HDMI cable, a separate audio cable is required.
• Ifyour TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
Ttqespeakers are making an inappropriate • Check the cable connections. Make sure a video cable is not connected to an audio input.
noise. • For antenna or Cable connections, check the signal strength. Low signal levelmay cause sound
distortion.
• Perform tlqeSound Test as explained above.
og,,sh37
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