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Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
The problem is
solved.
Turn o the printer,
and then contact
customer support.
Hardware and internal option problems
2100-sheet tray problems
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Make sure paper lies
flat
in the tray.
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of
the paper.
• Make sure the paper is below the maximum paper fill
indicator.
• Check if you are printing on a recommended paper size and
type.
• Check if the paper or specialty media meets specifications
and is not damaged.
b Insert the tray properly.
Note: Press the paper stack down while inserting the tray.
Does the tray operate properly?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait about 10 seconds, and then turn it
back on.
Does the tray operate properly?
The problem is
solved.
Go to step 3.
Troubleshooting 194
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