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give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure your product is selected. If necessary, select the Other tab and click Reset.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
Parent topic: Solving Network Problems
Related concepts
Scan Resolution Guidelines
Related references
Status Icon Information
Related tasks
Printing a Network Status Sheet
Related topics
Wi-Fi Networking
Solving Copying Problems
Check these solutions if you have problems copying with your product.
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