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Assign a system password ............................................................................................................................... 64
Encryption support: HP High Performance Secure Hard Disks .................................................................. 65
Software and rmware updates .......................................................................................................................................... 66
6 Solve problems ....................................................................................................................................................................................... 67
Restore factory-set defaults ................................................................................................................................................ 68
Control panel help system .................................................................................................................................................... 69
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70
Change the “Very Low” settings ...................................................................................................................... 70
For products with fax capability ................................................................................................. 70
Order supplies .................................................................................................................................................... 71
Product does not pick up paper or misfeeds ..................................................................................................................... 72
The product does not pick up paper ............................................................................................................... 72
The product picks up multiple sheets of paper ............................................................................................ 72
The document feeder jams, skews, or picks up multiple sheets of paper ............................................... 72
Clear jams ................................................................................................................................................................................ 74
Auto-navigation for clearing jams .................................................................................................................. 74
Experiencing frequent or recurring paper jams? .......................................................................................... 74
Clear jams in the front door ............................................................................................................................. 75
Clear jams in Tray 1 ........................................................................................................................................... 78
Clear jams in the right door .............................................................................................................................. 81
Clear jams in Tray 2 and Tray 3 ....................................................................................................................... 84
Clear jams in Tray 4 and Tray 5 ....................................................................................................................... 86
Clear jams in the duplexer ................................................................................................................................ 90
Clear jams in the left door (fuser area) .......................................................................................................... 95
Clear jams in the output bin area .................................................................................................................... 99
Clear jams in the stapler/stacker accessory ................................................................................................ 101
Clear jams in the stapler/stacker .............................................................................................. 101
Clear connection jams ................................................................................................................ 102
Clear Staple 1 jams ..................................................................................................................... 103
Clear jams in the stapler/stacker with hole punch accessory ................................................................... 107
Clear top left door jams in the stapler/stacker with hole punch accessory ....................... 107
Clear a connection jam in the stapler/stacker with hole punch accessory ........................ 110
Clear Staple 1 jams ..................................................................................................................... 114
Clear jams in the booklet maker accessory ................................................................................................. 118
Clear jams in the front left door of the booklet maker ......................................................... 118
Clear connection jams ................................................................................................................ 120
Clear Staple 1 jams ..................................................................................................................... 121
Clear staple jams in the booklet maker ................................................................................... 124
Improve print quality ........................................................................................................................................................... 129
Print from a dierent software program .................................................................................................... 129
ENWW v
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