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9 Trouble-shooting
9.2 Other possible problems
Problem Possible cause Solution
▪ Appliance is
not working
▪ A household fuse or
circuit breaker has
tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪ The fuse or circuit
breaker keeps blow-
ing.
▸ Contact Customer Services.
▪ Interruption in the
power supply.
▸ Check the power supply.
▪ Demo mode is
switched on.
The demo mode can only be switched
off with the security code.
▸ Contact Customer Services.
▪ Appliance is faulty. ▸ Contact Customer Services.
▪ Illumination is
not working
▪ LED light bulb is de-
fective.
▸ Contact Customer Services.
▪ Cooking time
seems longer
than usual
▪ Appliance only has a
one-phase connec-
tion.
▸ Connect appliance with a two-phase
connection.
▪ Steam is not
visible during
steam cycle
▪ The temperature of
the cooking space is
over 100°C.
No solution required: steam over
100°C is not visible.
▪ Water in door-
mounted con-
densate trough
1
2
▪ When using applica-
tions with steam,
steam condenses on
the appliance door
and the water that
results collects in the
door-mounted con-
densate trough once
the appliance door is
opened.
The door-mounted condensate trough is
used to collect condensed steam; resid-
ual water collecting here is normal.
▸ Wipe up any residual water in the
door-mounted condensate trough.
Any residual water in the door-mounted
condensate trough 1 will collect in the
condensate trough 2 when the appli-
ance door is closed. Wipe out the door-
mounted condensate trough to prevent
residual water from collecting in the con-
densate trough.
▪ Control panel
steams up
▪ Steam escaping dur-
ing applications with
steam.
Briefly steaming up is normal.
▸ When closing the appliance door
make sure that it forms a seal all the
way round.
▸ If it continues to steam up heavily,
contact Customer Services.
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