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English
English 19
Problem Action
Door (Lid) locked or will
not open.
• While the washing machine is operating, press or tap START/PAUSE to stop
the washing machine.
• It may take a few moments for the door lock mechanism to disengage.
• Turn the power off and restart the unit.
Does not drain and/
or spin.
• Check the fuse or reset the circuit breaker.
• Make sure the electrical voltage is normal.
• Make sure the washing machine is plugged in.
• Make sure the drain hose is pointed downward. (Natural drain models
only)
• Make sure the drain hose is correctly installed.
• Make sure the drain hose is not clogged.
• Make sure the drain hose is not kinked.
• Straighten the drain hose. If there is a drain restriction, call for service.
• Close the door, and then press or tap START/PAUSE. For your safety, the
washing machine will not spin unless the door is closed.
Load is wet at the end
of the cycle.
• Use the High or Extra High spin speed cycle. (Applicable model only)
• Use high efficiency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may become
unbalanced and not spin completely.
Leaks water.
• Make sure all hose connections are tight.
• Make sure the water supply hoses' rubber washers are in the correct
position. Screw the hoses on tightly again.
• Make sure the end of the drain hose is correctly inserted and secured to
the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Make sure the water supply hose is not kinked.
• If the water supply pressure is too strong, water may leak. Close the water
tap a little.
• Make sure water is not leaking from the water tap. If it is, repair the water
tap.
Excessive suds.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled
loads.
• Don't use Non-HE detergent.
AUTOWASHER_SG_DC68-04037S-00_EN.indd 19 2022-06-21 3:46:26
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