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15
TROUBLESHOOTING
This guide will help with general setup and connection issues.
Phase
Setup
Setup
Setup
Setup
Setup
Discovery
Problem Possible Cause Prevention/Solution
Unable to configure
new appliance-
D
ADO button is
not flashing
User waited longer
than 5 min
to attempt
configuration and
wireless radio
powered down
due to security
restrictions.
1. Press DADO
button to initiate
configuration mode,
confirm DADO button is
flashing
User waited longer
than 5 min
to attempt
configuration and
wireless radio
powered down
due to security
restrictions.
1. Restart appliance by
removing power
Unable to configure
new appliance-
D
ADO button is
not flashing
1. Go to the app store
and download/update
User may not have
the appropriate app
installed for the new
appliances
Unable to
communicate with
new appliance
during
configuration- DADO
Button is Flashing
1. Launch updated
application and initiate
configuration mode
by pressing the DADO
button-
D
ADO button
should be flashing
User may not have
the appropriate app
installed for the new
appliances
Unable to
communicate with
new appliance
during
configuration- DADO
Button is Flashing
1. Re-
ent
er the correct
password
2. User should verify
security settings
(WPA/WPA2)
User entered the
incorrect router
password and
attempt to
re-enter the correct
password
User sees
appliance, attempts
configuration and
receives incorrect
password error
1. Ensure phone and
appliance are on the
same Wi-Fi network
Phone is not on the
same network at the
appliance
First run, app does
not discover an
appliance that has
been previously
setup
15.124440 SnapSmoker GG ENG 15102042.indd 15 7/20/15 11:36 AM
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