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Problem Possible Cause Solution
The line
does not ad-
vance.
Lines are welded
to themselves.
Lubricate with silicone
spray.
Not enough line
on spool.
Install more line.
Lines are worn too
short.
Advance the cutting line
by bumping the trimmer
head.
Lines are tangled
on spool.
1. Remove the lines from
the spool.
2. Wind the lines.
The line
keeps
breaking.
The machine is
used incorrectly.
1. Cut with the tip of the
line, avoid stones, walls
and other hard objects.
2. Advance the cutting
line regularly to keep full
cutting width.
The grass
winds
around the
trimmer
head and
motor hous-
ing.
Cut tall grass at
ground level.
1. Cut tall grass from the
top down.
2. Remove no more than
8" in each pass to prevent
wrapping.
The line
does not cut
well.
The cut-off blade
becomes dull.
Sharpen the cut-off blade
with a file or replace it.
Vibration
increases
obviously.
The line is worn
down at one side
and not advanced
in time.
Make sure that the line on
both sides is normal. Ad-
vance the line.
14 LIMITED WARRANTY
YEAR
ANS
AÑOS
LIMITED WARRANTY
GARANTIE LIMITÉE
GARANTÍA
LIMITADA
3
Greenworks hereby warranties this product, to the original
purchaser with proof of purchase, for a period of three (3)
years against defects in materials, parts or workmanship.
Greenworks, at its own discretion, will repair or replace any
and all parts found to be defective, through normal use, free
of charge to the customer. This warranty is valid only for
units which have been used for personal use that have not
been purchased or rented for industrial/commercial use, and
that have been maintained in accordance with the instructions
in the owners’ manual supplied with the product when new.
ITEMS NOT COVERED BY WARRANTY:
1. Any part that has become inoperative due to misuse,
commercial use, abuse, neglect, accident, improper
maintenance, or alteration; or
2. The unit, if it has not been operated and/or maintained in
accordance with the owner's manual; or
3. Normal wear;
4. Routine maintenance items such as lubricants, blade
sharpening;
5. Normal deterioration of the exterior finish due to use or
exposure.
HELPLINE:
Warranty service is available by calling our toll-free helpline
at 1-888-909-6757.
TRANSPORTATION CHARGES:
Transportation charges for the movement of any power
equipment unit or attachment are the responsibility of the
purchaser. It is the purchaser’s responsibility to pay
transportation charges for any part submitted for replacement
under this warranty unless such return is requested in writing
by Greenworks.
USA address:
Canadian address:
Greenworks Tools Greenworks Tools Canada, Inc.
P.O. Box 1238 P.O. Box 93095, Newmarket,
Ontario
Mooresville, NC 28115 L3Y 8K3
13
English
EN
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