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23
en
Troubleshooting
Problem Cause Remedy
The appliance boils over. Filled beyond capacity. Adjust the amount.
The temperature is too high. Reduce the temperature.
The selected preparation
programme requires the meal to
be cooked with the lid open.
Open the lid of the appliance.
LED does not light up. The appliance is switched off. Switch on the appliance.
Fault in the power cord. Contact customer service.
The hotplate does not function. Fault in the appliance. Contact customer service.
The hotplate is damaged.
Water is owing out of the
appliance.
The appliance features overow
protection.
Remove the water. Remove the pan
and use a cloth to rub the appliance
interior dry. Ensure that no water enters
the appliance interior.
Display screen
E1~E6
Fault in the appliance. Abort the preparation programme.
Disconnect the appliance from the
power supply. Switch the appliance on
again. If the problem persists, contact
customer service.
Display screen
E0
Fault in the appliance. If the display persists for more than
20 seconds, disconnect the appliance
from the power supply and contact
customer service.
Display screen
E1
Incorrect pan inserted or pan not
recognised.
Disconnect the appliance from the
power supply and contact customer
service.
Display screen
E2, E5, E6 or E7
The appliance has overheated. Disconnect the appliance from the
power supply and allow to cool down.
Restart the appliance once it has cooled
down.
Short-circuit in the appliance. Disconnect the appliance from the
power supply and contact customer
service.
Display screen
E3
Mains voltage too high. Contact electricity provider or grid
operator. Have the power supply
checked by an expert.
Display screen
E4
Mains voltage too low.
Display screen
E8
Communication failure. Restart the appliance once it has cooled
down.
If you are unable to solve the problem, always call the hotline!
You will nd the telephone numbers at the back of these instructions.
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