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9
10
Speaker
Configuration
Warranty and
Assistance
Utilizing the Armonía Pro Audio Suite, Coastal Source
ships all CRS amplifiers with a custom DSP configuration for
the exact speaker setup that was ordered with the amplifier.
Each pre-loaded speaker preset has been specially tuned to
optimize performance from the amplifier and speaker itself.
The top of the amplifier bears a Speaker Configuration label
that outlines the programmed output configuration based
on your original order.
In addition to the pre-loaded speaker presets, each CRS
amp ships with the preset for the entire Coastal Source
speaker line. If the system changes down the road, contact
Coastal Source for instructions on how to change presets
from one speaker type to another. This can be done quickly
utilizing the Armonía web app.
NOTE: Coastal Source outdoor audio systems are the
clearest and most efficient on the market, but they are not
designed to run at 100% volume full-time. If the system is
going to be played at loud volumes for an extended period
of time, Coastal Source recommends setting the volume to
75-80%.
10 : 1.Warrant y
Coastal Source guarantees its manufactured products to
be free from defective components and factory workmanship
for a period of time starting from the date of purchase printed
on Coastal Source’s (or any of its Authorized Dealer’s) invoice
to the end customer. The standard warranty period are:
f 5 years for CRS amplifiers.
All warranty repairs and retrofits must be performed
by Coastal Source at no cost for the purchaser. Warranty
exclusion: Coastal Source’s warranty does not cover product
malfunctioning or failure caused by: misuse, abuse, repair
work or alterations performed by non-authorized personnel,
incorrect connections, exposure to harsh weather conditions,
mechanical damages (including shipping accidents), and
normal wear and tear. Coastal Source will perform warranty
services provided that the product is not damaged during
transportation.
10 : 1.1. Return of Goods
Goods can be returned to Coastal Source only after they
have been granted a Return Merchandise Authorization
(RMA) number to be attached to the external packaging.
f CRS amplifier potentiometers attenuate the speakers
gain (see Panel C, p. 5): they modify the overall gain
applied to the group of ways belonging to the selected
speaker. The amount of gain attenuation (External gain)
is shown in Armonía Pro Audio Suite.
Coastal Source has the right to refuse any returned good
without a RMA number.
10 : 1. 2. Repair or replacement
Coastal Source reserves the right to repair or replace
any defective goods covered by product warranty at its sole
discretion and as it deems best.
10 : 1.3 . Cost and responsibility of transport
The purchaser (or end user/customer) is solely
responsible for all transportation costs and risks associated
with sending warranty covered goods to Coastal Source or
its Authorized Service Center. Coastal Source will assume
full responsibility and cover all costs incurred to send the
goods back to the purchaser (or end user/customer).
10 : 2.Assis tance
There are no user-serviceable parts in the amplifier. If
your amplifier needs repair, contact your Coastal Source
dealer. You can also contact the Coastal Source Technical
Service department directly.
After having applied the aforementioned procedure,
Coastal Source or your dealer will provide the shipment
details and the product’s warranty status.
10 : 2.1. In-Warranty repairs:
The service repair will be free of charge for the customer.
10 : 2.2 . Out of Warranty Issues
f The service costs are calculated on the local rate
applied by Coastal Source.
f The repair time has been set from Coastal Source and
it’s equally applied in all cases.
f The unit will be evaluated by a technician, and
Coastal Source will provide the customer with the
estimated costs. The repair will only take place once
the customer has approved the estimated costs.
The customer will pay the shipping charges once the
repair has been completed, depending on the countries’
standard procedures.
For any inquiries please contact Coastal Source customer
care warranty@coastalsource.com.
10 : 2.3. Shipping the product to
Coastal Source for Factory service
f Take a note of each serial number of the units to be
returned.
f Fill out completely the defect report form for each unit
to be returned.
f Send the completed defect report form to the following
email address:
warranty@coastalsource.com
After having applied the aforementioned procedure, you
will receive an Email containing the Return Merchandise
Authorization (RMA form) for each unit returned.
CRS | 19
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