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22 www.dimplex.com
Error Code is displayed
Err12
Ambient temperature is
above45°C (113° F)
No action required.
Err13
Ambient temperature is
below45°C (113° F)
No action required.
Err14
NTC error
NTC is unplugged.
NTC is defective.
Main Control Board is defective.
Err15
NTC has shorted
NTC is unplugged.
NTC is defective.
Err16
NTC not detected
NTC is unplugged.
NTC is defective.
Err17
Media bed LEDs defective
Defective Media Bed LEDs.
Defective Main Control Board
Err18
Overhead LEDs defective
Defective Overhead LEDs.
Defective Main Control Board
Err19
Media bed LEDs not detected
Media Bed LEDs disconnected.
Defective Media Bed LEDs.
Defective Main Control Board
Err 20
Overhead LEDs not detected
Overhead LEDs disconnected.
Defective Overhead LEDs.
Defective Main Control Board
Err 21
Flame LEDs not detected
Flame LEDs disconnected.
Defective Flame LEDs.
Defective Main Control Board
Err 22
Flicker motor not detected
Flicker motor is disconnected.
Defective Flicker motor.
Defective Main control board.
Err 23
Relay board not detected
Relay board is disconnected.
Defective Relay board.
Err 24
Main control board not detected
Main control board is disconected.
Defective Main control board.
Err 25
Display board not detected
Defective Display board.
Defective Main control board.
1-888-346-7539 | www.dimplex.com
In keeping with our policy of continuous
product improvement, we reserve the
right to make changes without notice.
© 2022 Glen Dimplex Americas
A BRAND OF GLEN DIMPLEX AMERICAS
REV ECO DATE
00 ECO-000201 13-APR-21
01 ECO-000208 28-MAY-21
03 ECO-000436 24-MAY-22
App
For troubleshooting information related to the Flame Connect app, please visit www.dimplex.com/fcapp