Samsung NZ64B5067YY/SA NZ8500BM Bepoke Oven Cooktop with Dual Flex Zone and Wifi Connectivity

User Manual - Page 25

For NZ64B5067YY/SA. Also, The document are for others Samsung models: NZ64B5067YY

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English 25
Troubleshooting and service
Troubleshooting and service
Troubleshooting
A fault may result from a minor information that you can correct yourself with
the help of the following instructions. Do not attempt any further repairs if the
following instructions do not help in each specic case.
WARNING
Repairs to the appliance are to be performed only by a qualied service technician.
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
Problem Possible cause Solution
What should I do if the
cooking zones are not
functioning?
The fuse in the house
wiring is not intact.
If the fuses trip a
number of times,
call an authorised
electrician.
What should I do if the
cooking zones will not
switch on?
The On/Off
key
was accidentally
actuated.
The control panel is
partially covered by a
damp cloth or liquid.
The appliance is
properly switched on.
Clean the control
panel.
What should I do if the
display except for
,
the residual heat
indicator suddenly
disappears?
The On/Off
key
was accidentally
actuated.
The control panel is
partially covered by a
damp cloth or liquid.
The appliance is
properly switched on.
Clean the control
panel.
What should I do if,
after the cooking
zones have been
switched off, residual
heat is not indicated in
the display
The cooking zone
was only briey used
and therefore did not
become hot enough.
If the cooking zone is
hot, please call a local
service centre.
Information code Possible cause Solution
There is a problem with the
burner temperature sensor.
Restart the appliance
using the On/Off
key.
If the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance and try
again. If the problem still
continues, contact a local
service centre.
The temperature is sensed
higher than specied.
There is a problem with the PBA
sensor.
The DC Motor fails to operate
because of problems with the
PCB or wiring, or electrical
disturbance on the motor blade.
A key is being pressed for more
than 8 seconds.
Check if the key is wet or is
being pressed.
If the problem continues,
restart the appliance using
the On/Off
key. If the
problem still continues,
contact a local service centre.
Communications between main
and sub PCBs fail.
Restart the appliance
using the On/Off
key.
If the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance. If the
problem still continues,
contact a local service centre.
The touch-enabled IC
communicates abnormally.
It is out of normal voltage
(220
~
240 V).
Check home power
environment.
If the cooking container is not
suitable for the induction, or
operates without the cooking
container, it is displayed.
Use a cooking container
suitable for inductions.
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