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13
Troubleshooting
DANGER: Unplug the power cord or turn off the power breaker before servicing this range hood. Failure to do
so can cause serious personal injuries or death.
Below are some possible solutions to some common issues. If your issue isn’t listed, please contact the seller
or Awoco for a solution.
Issue Solution
The hood won’t turn on
• Check if the hood is plugged in and the
power breaker is turned back on.
• Check if the wall outlet has power.
• Check if the front control panel is connected
to the circuit board.
• Contact Awoco, replace the circuit board if
needed.
The hood vibrates when it’s running
• Check if the hood is firmly mounted to the
wall and the cabinet.
• Check if the motors are loose.
• Check if the fan wheels are damaged or
unbalanced.
The hood has poor performance
• Check if the air damper at the vent adapter
can be open freely.
• Make sure the duct size is at least 6” round or
3-1/4” x 10” rectangular.
• Check if the ducts are clogged.
• Check if the damper is stuck.
• Make sure the kitchen window is opened to
let enough fresh air in.
The fam won’t spin but the lamps are working fine
• Manually spin the fan to see if it’s unbalanced
and touching the casing.
• If the fan is balanced and spins, then the
motor might be defective and needs to be
replaced.
The lamp won’t turn on
• If one bulb is off, swap to the good bulb to
that position to check if the bulb is defective.
• Check if the hood is plugged in and the
power breaker is turned back on.
• Check if you can change to a different speed.
• Check if the lamp is connected to the circuit
board.
• If the issue persists, the lamp might be
defective and needs to be replaced.
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