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15
EN
www.napoleon.com
N415-0324 OCT 2. 19
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
Blockage of gas.
Improper preheang.
Propane regulator in “low ow”
state.
For natural gas - undersized supply
line.
Check for spider webs in the burner or
orice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Ensure lighng procedure is followed
carefully. All gas grill valves must be
in the o posion when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to
installaon code.
Excessive are-ups/uneven heat. Improper preheang.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line
pan with aluminum foil. Refer to
cleaning instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Burner will not light with the igniter,
but will light with a match.
Jet-re outlet is dirty or clogged.
Clean jet-re outlet with a so bristle
brush.
“Paint” appears to be peeling inside
lid or hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is
caused by hardened grease, which
dries into paint-like shards that ake
o. Regular cleaning will prevent this.
See cleaning instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
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