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REPLACEMENT PARTS
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
Robot Filter
Brushroll
Side Brush
Charging Base
Self-Empty
Dust Bin
Base Dust Bin
Brushroll Door
Base Pre-Motor
Foam & Felt Filter
Kit
Base Post-Motor
Filter
Battery
REPLACEMENT PARTS: ROBOT
REPLACEMENT PARTS: MOPPING
REPLACEMENT PARTS: BASE
Mop Pad
Vac & Mop 2-in-1
Dust Bin
ERROR CODES
ERROR CODE SOLUTION
CLEAN (RED) flashing + ! (RED) flashing
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
CLEAN (RED) flashing
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
DOCK (RED) flashing
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
CLEAN (RED) + DOCK (RED) flashing
Robot dust bin has been removed and needs to be
reinserted.
DOCK (RED) + ! (RED) flashing
Side brush is stuck. Remove any debris from around the side
brush.
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
Wheel motor encoder failure. Please turn the power o and
back on.
CLEAN (WHITE) + ! (RED) flashing
Blockage in brushroll. Remove any debris from around the
brushroll.
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
Robot has encountered an error while booting. Please turn
the power o and back on.
CLEAN (WHITE) + DOCK (RED) flashing
Robot cannot locate base. Please pick up your robot and place
it on the base.
BATTERY ICON (RED) flashing
Battery is critically low and needs recharging. If your robot
is unable to base, place the robot manually on the base.
CLEAN (RED) flashing + DOCK (WHITE) flashing
alternating
Robot is stuck. Please move to a level surface.
CLEAN (YELLOW)
Fluid reservoir of the Vac & Mop 2-in-1 Dust Bin is empty.
Refill before cleaning.
If any error lights are illuminated or flashing on your Shark Ai Ultra™ 2-In-1 Robot, see the error
code chart below:
Shark® VACMOP™
Multi-Surface Cleaner
Refill 2L Bottle
Shark® VACMOP™
Hardwood Cleaner
Refill 2L Bottle
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