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USING THE SHARK AI ULTRA™ 2-IN-1 ROBOT
WI-FI TROUBLESHOOTING
ERROR CODE PROBLEM
! (RED) + Wi-Fi indicator (RED Flashing) Wrong password for Wi-Fi
! (Flashing red) + Wi-Fi (RED) SSID cannot be found, try connecting again
! + Wi-Fi (Flashing RED at the same time) Cannot connect to Wi-Fi
USING THE SHARKCLEAN® APP AND VOICE CONTROLS
HERE ARE SOME THINGS YOU CAN SAY TO GOOGLE ASSISTANT OR AMAZON ALEXA.
Google Assistant:
Hey Google, start vacuuming.
Hey Google, tell (robot name) to vacuum.
Hey Google, pause vacuuming.
Hey Google, tell (robot name) to go home.
Hey Google, ask Shark® to UltraClean my
(room name).
Amazon Alexa:
Alexa, ask Shark® to start vacuuming/cleaning the
(room name).
Alexa, start/stop the vacuum.
Alexa, send the vacuum to base.
Alexa, ask Shark® to UltraClean my (room name).
Get the most out of your robot with these app features:
• Recharge and Resume
Enable this feature to handle multi-room cleaning
in larger homes. The robot will return to the base,
recharge, and can pick up where it left o.
• UltraClean: Targeted deep cleaning for a specific
room or single spot.
• No-Go Zones
Use the no-go zones in the app to keep your robot
out of the areas you would like it to avoid.
• Scheduling
Set up whole-home cleanings for any time,
any day.
• Control From Anywhere
Wherever you are, you’re in control of your robot.
• Cleaning Reports
Each time your robot cleans, your app will generate
a cleaning report. Search for SharkClean in the app
store and download the app to your iPhone
TM
or
Android
TM
.
• Carpet Zone
Once your robot has mapped your home, set up
Carpet Zones in the app to identify areas of your
carpeted floors you do not want your robot to
mop.
WI-FI TROUBLESHOOTING
• To use the app, your phone must be connected to
a 2.4GHz network. The app will only work on a
2.4GHz network.
• Do not use a VPN or a proxy server.
CAN'T CONNECT?
Reboot your robot
• Make sure the power switch on the back of the
BASE is in the ON position.
• Take robot o base and press and hold the
DOCK button on the robot for 5-7 seconds to
turn o power. Place the robot back on the base
to power back on.
Restart your phone
Turn o phone, wait a few minutes, then turn it back
on and connect to Wi-Fi.
Reboot your router
• Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely.
What should I do if my Wi-Fi randomly disconnects?
It is normal for your robot to temporarily lose connectivity when it goes under furniture or moves far from your
router. Your Shark® robot will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it o,
wait 10 seconds, power the robot back on, and place it back on the base. Take the robot o the base and press
and hold the DOCK button on the robot for 5-7 seconds to turn o power. Place the robot back on the base to
turn power back on. Turn o your phone. Wait 30 seconds, then turn your phone back on. Open Wi-Fi settings
on your phone, find the Shark® network, and select Forget Network. Reopen SharkClean app and retry the
connection process.
What should I do if I verified a wireless network password that is incorrect?
Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In
your phone's network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your
home network. Make sure to use the correct password. If you were able to connect to your home network,
proceed to the app setup process. We recommend that you use the eye icon when entering your password to
make sure it is correct. If you cannot locate your Wi-Fi password, please contact your Internet service provider.
What should I do it my SharkNinja user name and password is invalid?
We recommend you select the eye icon next to the password entry to verify you are entering your password
correctly. Select the ‘Forgot Password’ option on the sign-in page. The automated system will email you a link
to reset your password. If you do not see an email, search your inbox and spam folder for emails from
mysharkninja@sharkninja.com. You can use the “Resend code” option to send the email again.
What should I do if there is an issue resetting password (did not receive the email or token
was invalid)?
If you do not see an email, search your inbox and spam folder for emails from mysharkninja@sharkninja.com.
You can use the “Resend code” option to send the email again.
To get the best cleaning performance from your robot, we recommend downloading the latest version of the SharkClean® app.
How do I use my robot with Amazon Alexa?
Open the Amazon Alexa app, go to the menu and select Skills. Or go to the Alexa Skills store on the Amazon
website. Search for "Shark Skill". Select the Shark® Skill to open the detail page, then select the Enable Skill
option. Once enabled, you can ask Alexa to control your robot (i.e., "Alexa, tell Shark® to start cleaning").
How do I set up my robot with the Google Assistant on an Apple device?
1. Download, open, and sign in to the Google Assistant app. 2. Select the “Explore” icon. Search for “Shark”
and select “Try it.” 3. To allow Google to link to your SharkClean® account, sign in to your SharkClean account.
This is the same account you used when setting up your Shark® robot in the SharkClean app. Select “Autho-
rize” to link your SharkClean account to the Google Assistant. To send your robot in to action, use the voice
command, “Google, tell Shark® to start cleaning.”
How do I set up my robot with the Google Assistant on Android?
1. Download open, and sign in to the Google Assistant app. 2. Select the “Explore” icon. Search for “Shark”
and select “Link.” 3. Sign in to your SharkClean account. This is the same account you used when setting up
your Shark® robot in the SharkClean app. To send your robot in to action, use the voice command, “Google, tell
Shark® to start cleaning.”
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