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Troubleshooting
138
Recording was stopped due to insufficient write speed of the memory card
-The write speed of the SD card was too slow so recording was stopped. To record clips with a resolution of 3840x2160
or using slow & fast motion recording, use an SD card rated UHS Speed Class U3. To record other clips, use an SD
card rated SD Speed Class 6* or 10, or UHS Speed Class U1 or U3.
* Only for MP4 clips. Do not use to record XF-AVC clips.
- After repeatedly recording, deleting and editing clips (fragmented memory), it will take longer to write data on the SD
card and recording may stop. Save your recordings (A 123) and initialize the card (A 35).
Some clips could not be deleted
- Clips that were protected/edited with other devices and then transferred to a card connected to the computer cannot
be deleted with this camcorder.
Some clips require data recovery
-The power may have been suddenly turned off or the card may have been removed while the camcorder was
re
cording. As a result, one or more XF-AVC clips contain corrupted data. You can try to recover the clips (A 37).
Task in progress. Do not disconnect the power source.
-The camcorder is updating the card. Wait until the operation ends and do not disconnect the compact power adapter
or remove the battery pack.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer and
then transferred to a card connected to the computer.
Too many photos and MP4 movies. Disconnect the USB cable.
- The card contains too many MP4 clips and photos. Disconnect the USB cable and delete recordings until the card
contains a combined total of 2,500 (Windows)/1,000 (macOS) or fewer recordings and then use a card reader to
transfer the recordings from the card.
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after
a short while.
Unable to recognize the data
- The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or
SECAM).
Unable to recover data
- Could not recover a corrupted file. Save your recordings (A 123)
and initialize the card (A 35).
- The camcorder may not be able to recover clips when there is not enough space on the card. Delete some clips
(A 111) to free some space.
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