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Problem Possible Solutions
I have connected an
external source to my
monitor but I get no
picture and/or sound.
• Check whether the connection between the external
device and your monitor is correct.
• Make sure you have made the correct selection of input
source.
There is no sound.
• Check if the Audio Out option in the menu is ARC/eARC,
if not, you need to check whether the external power
amplifier device is connected to the ARC port or optical
port of the monitor.
•
> Settings > Sound > Advanced Settings >
Digital Audio Out. You can try to select PCM, Dolby
Audio-Dolby Digital, or Dolby Audio-Dolby Digital Plus.
• Whether the power amplifier device port is connected
correctly.
• If you select HDMI as input, you can try Menu > HDMI
Format
The remote control
does not work.
• Confirm that monitor still has power and is operational.
• Change the new batteries in the remote control.
• Check if the batteries are correctly installed.
• If some buttons don't work, but the volume buttons can
work normally, it seems there is a problem with the
application.
Apps
When some apps aren't playing, these steps help resolve the problem.
Problem Possible Solutions
Netflix can't be played.
•
> Settings > Apps > Netflix > Force stop, then
reopen to try.
• You can try to reset to the factory settings.
Disney plus can't be
played.
•
> Settings > Apps > Disney plus > Force stop,
then reopen to try.
•
> Settings > Apps > Disney plus > Clear data,
then reopen to try.
• You can try to reset to the factory settings.
Media Files
When files aren't playing, these steps may help resolve the problem.
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