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Problem Possible Solutions
There is no sound or
the sound is too low at
maximum volume.
• Check the volume control of the device (DVD, Blu-ray,
etc.) connected to your monitor.
Picture is normal, but
no sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
The speakers are
making an odd sound.
• Make sure that the audio cable is connected to the correct
audio output connector on the external device.
• A low signal level may cause sound distortions.
Sound distorted or
appears wavy.
• Some electrical appliances may affect the monitor. If you
turn off the appliance and the interference goes away, then
move it further away from monitor.
• Insert the power plug of the monitor set into another power
outlet.
Note:
• This product does not support decoding of DTS CD bitstreams. Playback
of this format may produce undesirable noise.
Network Issues
When the monitor has difficulties in connecting to the Internet, these steps
may help resolve the problem.
Problem Possible Solutions
The monitor cannot
connect to your network
or apps.
• Make sure the monitor has a network connection.
• Contact your Internet service provider.
The wireless network
connection fails.
• Make sure your wireless modem/router is on and
connected to the Internet.
The wireless network
signal is too weak.
• Position your wireless router, modem router, or access
point in a central location. Avoid putting it in a corner.
External Device Connection Issues
When the monitor has difficulties with external device connection, these
steps may help resolve the problem.
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