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Troubleshooting en
55
Fault Cause and troubleshooting
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Brush out the laundry after washing and drying.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page40
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page35
Basic dosage is not correctly adjusted.
▶ If intelligent dosing is activated, reduce the basic
dosage →Page36.
Insufficient cleaning. Basic dosage not adjusted.
▶ If intelligent dosing is activated, adjust the basic
dosage →Page36.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page40
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page35
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page40
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page35
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page37
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