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en Troubleshooting
46
Fault Cause and troubleshooting
"E:36 / -10" Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump", Page42
"E:10 / -00 / -10 /
-20"
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page40
3. Switch the appliance on.
4. If the display appears again after you clean the
pump unit, call customer service.
→"Customer Service", Page58
Note:You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→"Buttons", Page23
"H:32" The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
"E:30 / -10" and/or The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
▶ Clean the filters in the water inflow.
The tap is turned off.
▶ Turn on the tap.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or
jammed.
Water level measurement system is defective.
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