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I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is G-SHOCK Connected running?
The watch cannot re-connect with the
phone unless G-SHOCK Connected is
running on the phone. On the phone’s
Home Screen, tap the “G-SHOCK
Connected” icon. Then on the watch, hold
down the CONNECT button (C) for about
2 seconds.
30
Have you tried turning your phone off and
then back on again?
Turn the phone off and then back on, and
then tap the “G-SHOCK Connected” icon.
Next, on the watch, hold down the
CONNECT button (C) for about 2
seconds.
30
Is the watch’s battery charged sufficiently?
Connection with a phone is not possible
while the charge is low. Charge the watch
and then connect with the phone.
30
Is a stopwatch or timer operation being
performed?
The watch cannot connect with a phone
while a stopwatch time measurement
operation is in progress. Stop the
measurement operation and then hold
down the CONNECT button (C) for about
two seconds.
30
Q2
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On the phone, re-enable Bluetooth, and then
go to the Home Screen and tap the “G-
SHOCK Connected” icon. Next, on the watch,
hold down the CONNECT button (C) for about
2 seconds.
30
Q3
I can’t connect after turning off the
phone.
Turn on the phone and tap the “G-SHOCK
Connected” icon. Then on the watch, hold down
the CONNECT button (C) for about 2 seconds.
30
Phone-Watch Connection
Q1
I can’t establish a connection
between the phone and watch.
Have you tried turning your phone off and
then back on again?
Turn on the phone and tap the “G-SHOCK
Connected” icon. Then on the watch, hold
down the CONNECT button (C) for about 2
seconds.
30
Has the watch been re-paired with the
phone?
After unpairing the watch and phone, re-
pair them again.
l
Unpairing
If you are unable to establish a
connection...
Delete the pairing information from the
watch, and then re-pair the watch and
phone.
l
See "Unpairing".
Changing to a Different
Phone Model
Q1
Connecting the current watch to
another phone.
Pair the watch with the phone.
l
After Purchasing Another Phone
Phone Finder
Q1
Phone Finder does not work.
Are the phone and watch disconnected?
Phone Finder does not work during
Bluetooth connection.
Is G-SHOCK Connected running?
Phone Finder will not work unless G-
SHOCK Connected is running. On the
Home Screen, tap the “G-SHOCK
Connected” icon to start up the app.
Other than the above.
If the phone does not respond after a few
seconds, it could mean that the phone is
located too far from the watch. Change to
a different location and try again.
Q2
It takes some time before the phone
responds.
The phone will emit a tone when a connection
is established with the watch, which takes a
few seconds.
Q3
The phone cannot be found even
when it is close to the watch.
Since communication is performed using
radio waves, the watch may not be able to find
the phone even if it is within two meters.
Certain environments may make the
allowable communication range very short.
Operation Guide 5513
17
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