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What do I do if my mobile router doesn’t connect to my
service provider’s network?
If your mobile router does not connect to your service provider’s mobile broadband
network, try the following suggestions:
•
Make sure that your micro SIM account is active. To check micro SIM status, contact
your wireless service provider.
•
If you use a prepaid micro SIM card, make sure that the account balance is positive.
•
If your mobile router still does not connect, you might need to create or update the
default connection profile.
To check the default connection profile settings:
1. From a computer or WiFi device that is connected to the mobile router, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile router web page displays.
3. Enter the mobile router password.
The default password is printed on the product label. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
5. Review ISP settings.
User Manual57Frequently Asked Questions
Nighthawk M5 5G WiFi 6 Mobile Router
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