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What do I do if I can’t connect a device to the mobile router?.55
What do I do if I can’t access the Internet?.................................55
How do I disconnect from the mobile broadband network?....56
How do I find out how many devices are connected to my mobile
hotspot’s WiFi networks?..............................................................56
What do I do if the No Signal icon displays?..............................56
Why can’t my device access the mobile router web page when
connected to a VPN?.....................................................................56
Why can’t my mobile router connect to a computer running
Windows Vista?..............................................................................56
What do I do if my mobile router doesn’t connect to my service
provider’s network?.......................................................................57
Questions About the Mobile Router Web Page.............................58
How do I go back to the mobile hotspot web page?................58
What do I do if I forget my admin login password?..................58
General Questions..............................................................................58
Why isn’t my battery charging?....................................................58
Why is the Signal Strength indicator always low?......................59
Why is the download or upload speed slow?............................59
The LCD screen is not lit. How do I know if the mobile router is
still powered on?............................................................................59
How do I find my computer’s IP address?..................................59
Find the IP address on a Windows 7 or Windows 10 device.59
Find the IP address on a Windows 8 device..........................60
Find the IP address on a Mac OS X device............................60
Find the IP address on devices running other operating
systems.......................................................................................60
How do I find a device’s MAC address?......................................60
Find the MAC address on a Windows 7 or Windows 10
device..........................................................................................61
Find the MAC address on a Windows 8 device....................61
Find the MAC address on a Mac OS X device.......................61
What do I do if the WiFi network name doesn’t appear in the list
of networks?....................................................................................62
Chapter 6 Troubleshooting
View Alerts...........................................................................................64
SIM Not Installed............................................................................64
SIM Error — Check SIM...................................................................64
SIM Locked.....................................................................................64
Temperature-Related Alerts.........................................................64
Reset the Mobile Router....................................................................65
Reset the Mobile Router From the Mobile Router.....................65
Reset the Mobile Router From the Mobile Router Web Page...66
5
Nighthawk M5 5G WiFi 6 Mobile Router
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