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Tripp Lite by Eaton SmartOnline Series User Guide 614-21326—Rev 01 35
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The SmartOnline series UPS units are designed for durable, automatic operation and also alert you whenever potential
operating problems may occur. Usually the alarms shown by the control panel do not mean that the output power is affected.
Instead, they are preventive alarms intended to alert the user.
• Events are silent status information that are recorded into the Event log. Example = "AC freq in range".
• Alarms are recorded into the Event log and displayed on the LCD status screen with the logo blinking.
Some alarms may be announced by a beep every 3 seconds. Example = "Battery low".
• Faults are announced by a continuous beep and red LED, recorded into the Fault log and displayed on the
LCD with a specific message box. Example = Out. short circuit.
Use the following troubleshooting chart to determine the UPS alarm condition.
Checking the Alarms and Faults
The following table describes typical conditions. See
Table 10 and Table 11 for more detailed fault and alarm
codes.
Table 9. Typical UPS Conditions
Conditions Possible cause Action
Battery mode
LED is On.
1 beep every 10 seconds
A utility failure has occurred and the UPS
is in battery mode.
The UPS is powering the equipment with
battery power. Prepare your equipment
for shutdown.
Battery mode
LED is On.
1 beep every 3 seconds
The UPS is in Battery mode and the
battery is running low.
This warning is approximate, and the
actual time to shutdown may vary
significantly. Depending on the UPS load
and number of Extended Battery Modules
(EBMs), the "Battery Low" warning may
occur before the batteries reach 0%
capacity.
No battery
LED is On
Beep continuous
The batteries are disconnected. Verify that all batteries are properly
connected. To clear a battery
disconnected alarm a battery test must
be initiated. If the condition persists,
contact your service representative.
Battery fault
LED is On
Beep continuous
The battery test is failed due to bad or
disconnected batteries.
Verify that all batteries are properly
connected. If the condition persists,
contact your service representative. To
clear a battery disconnected alarm a
battery test must be initiated. If the
condition persists, contact your service
representative.
The UPS does not provide the expected
backup time.
The batteries need charging or service. Apply utility power for 48 hours to charge
the batteries. If the condition persists,
contact your service representative.
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