LG Electronics WT7480CL 5.5 Cu. Ft. Mega Capacity Smart Top User Manual

OWNER'S MANUAL

WASHING MACHINE

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

WT7250C* / WT7300C* / WT7400C* / WT7480C*

MFL68267066

Rev.01_112522

www.lg.com

Scan to see the online manual.

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE

3 WARNING STATEMENTS

6 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

9 INSTALLATION

9 Before Installing

10 Choosing the Proper Location

11 Unpacking and Removing Shipping Material

11 Connecting the Water Inlet Hoses

12 Connecting the Drain Hose

13 Leveling the Washer

14 Final Installation Check

16 OPERATION

16 Before Use

17 Sorting Laundry

18 Loading the Washer

19 Adding Cleaning Products

22 Control Panel

24 Wash Cycles

27 Cycle Modifiers

27 Special Care Features

28 Options and Extra Functions

31 SMART FUNCTIONS

31 LG ThinQ Application

34 Smart Diagnosis

Function

35 MAINTENANCE

35 Regular Cleaning

35 Periodic Maintenance

38 Care in Cold Climates

40 TROUBLESHOOTING

40 Before Calling for Service

48 LIMITED WARRANTY

48 USA

51 CANADA

3IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and

follow all safety messages.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,

and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

WARNING

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this

product, follow basic precautions, including the following:

Installation

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and

safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has

missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions

are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,

have it checked and reinstalled by qualified service personnel.

• Moving or installation of the appliance requires two or more people.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed

to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or

aircraft.

• Strongly recommend not using a drain pan when installing this appliance, as standing water in the drain

pan may increase the risk of electric shock, injury, or death.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

4 IMPORTANT SAFETY INSTRUCTIONS

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.

There is a risk of suffocation.

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children

might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight

chambers.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance

with local codes.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a

standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

Operation

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only.

(Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) WARNING:

Failure to closely follow these instructions may result in an abnormal vibration and out-of-balance

condition that could result in injury, property damage, and/or appliance damage.

• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in

contact with the product and immediately contact an LG Electronics customer information center for

instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug

it immediately, and contact an LG Electronics Customer Information Center.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used

for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for

such a period, before using the appliance, turn on all hot water faucets and let the water flow from each

for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not

smoke or use an open flame during this time.

• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before

loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete

stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience and knowledge, unless they have been given supervision or

instruction concerning the use of the appliance by a person responsible for their safety.

• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the

appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on

product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not

use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight

out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent

or a similar qualified person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,

etc.), gasoline, chemicals and other flammable vapors and liquids.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other

appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when

using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the

finish.

• Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline,

dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give

off vapors that could ignite or explode.

• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash

water. These substances give off vapors that could ignite or explode.

• In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a

window or door to ventilate the area immediately.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid flooding.

• Do not abuse, sit on, or stand on the lid of the appliance.

• Keep hands and foreign objects clear of the lid and latch area when closing the lid.

• Always check the inside of the appliance for foreign objects.

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by

qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized

factory parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.

Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the lid before the appliance is removed from service or discarded to avoid the danger of

children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check

with a qualified electrician or service personnel if you are in doubt whether the appliance is properly

grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper

outlet installed by a qualified electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the

risk of electric shock by providing a path of least resistance for electric current. The appliance is

equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must

be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes

and ordinances.

6 IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

CAUTION STATEMENTS

CAUTION

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or

property when using this product, follow basic precautions, including the following:

Installation

• Install the product on a firm and level floor.

Operation

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period

of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specified on the label.

• Do not touch draining water which may be hot.

• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the

appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

7PRODUCT OVERVIEW

ENGLISH

PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject

to change by the manufacturer without prior notice for product improvement purposes.

NOTE

• For your safety and for extended product life, use only authorized components. The manufacturer is not

responsible for product malfunction, property damage or bodily injury caused by the use of separately

purchased unauthorized components, parts, or non-LG products.

Front View

a Lid

b Control Panel

c Detergent Dispenser Drawer

d Liquid Bleach Compartment

e Tub

f Leveling Feet

Rear View

a Water Inlets

b Power Cord

c Drain Hose

8 PRODUCT OVERVIEW

Accessories

Included Accessories

a Tie Strap

b Leg Holders

†

† Refer to the installation guide included with the leg holders for instructions on proper usage.

Required Accessories (sold separately)

a Hot and Cold Water Hoses

Product Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

Model WT7250C* / WT7300C* WT7400C* / WT7480C*

Electrical Requirements 120 VAC @ 60 Hz

Min. / Max. Water

Pressure

20 - 120 psi (138 - 827 kPa)

Dimensions (Width X

Depth X Height)

27" X 28 3/8" X 44 1/2" (68.6 cm X 72.1 cm X 113 cm)

Maximum Height with

Lid Open

57 1/4” (145.3 cm)

Net Weight 127.9 lb (58.0 kg) 132.3 lb (60 kg)

Max. Spin Speed 950 RPM (±50 rpm)



9INSTALLATION

ENGLISH

INSTALLATION

Before Installing

WARNING

• Moving or installation of the appliance requires two or more people. Failure to follow these instructions

may result in injury.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed

to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious

injury, fire, electric shock, or death.

• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this

warning can cause serious injury, fire, electric shock, or death.

• To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this

warning can cause serious injury, fire, electric shock, or death.

• To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or

other materials.

• Do not remove the ground prong from the power cord. Do not use an adapter or extension cord. Plug

into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric

shock, or death.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,

motor, noise filter cover, protective cover and heater (on applicable models).

Installation Overview

Please read the following installation instructions first after purchasing this washer or transporting it to

another location.

a Choosing the Proper Location

b Unpacking and Removing Shipping Material

c Connecting the Water Inlet Hoses

d Connecting the Drain Hose

e Leveling the Washer

ab c

10 INSTALLATION

f Connecting to the Power Supply

g Final Installation Check

Tools Needed

a Pliers

b Flat-Blade Screwdriver

c Level

Choosing the Proper

Location

Check the following requirements for the install

location before installing the washer.

• Allow for sufficient space between the walls and

the washer for installation.

• Make sure that the floor is clean, dry and free of

dust, dirt, water and oil so the leveling feet

cannot slide easily. Leveling feet that can move

or slide on the floor can contribute to excess

vibration and noise.

• If the floor has too much flex, reinforce it to

make it more rigid. If the floor is not solid, it may

cause severe vibration and noise.

Power Outlet

The power outlet must be within 60 inches (1.5 m)

of either side of the washer.

• Position the washer so that the outlet and plug

are easily accessible.

• Do not overload the outlet with more than one

appliance.

• The outlet must be grounded in accordance with

current electrical wiring codes and regulations.

• Use a time-delay fuse or circuit breaker.

• It is the personal responsibility and obligation of

the washer owner to have a proper outlet

installed by a qualified electrician.

Flooring

• To minimize noise and vibration, install the

washer on a level, solidly constructed floor

capable of supporting the washer without

flexing or bouncing.

• The washer must be installed on firm flooring to

minimize vibration during the spin cycle.

Concrete flooring is best, but a wood floor is

sufficient, provided it is built to FHA standards.

• The floor under the washer must not slope more

than 1 inch (2.5 cm) from front to back or side to

side.

• Installing on carpeting and soft tile surfaces is

not recommended.

• Never install the washer on a platform or weakly

supported structure.

Floor Installation

To ensure sufficient clearance for water inlet

hoses, drain hose and airflow, allow minimum

clearances of at least 1 inch (2.5 cm) at the sides

and 4 inches (10 cm) behind the washer. Be sure

to allow for wall, door, or floor moldings that may

increase the required clearances.

Minimum vertical space from floor to overhead

shelves, cabinets, ceilings, etc., is 58 inches (147

cm).

Dimensions and Clearances

A 1” (2.5 cm)

B 27” (68.6 cm)

C 44 1/2” (113 cm)

BAA

11INSTALLATION

ENGLISH

Unpacking and Removing

Shipping Material

Remove all shipping materials from the washer for

proper operation and inspect it for shipping

damage.

CAUTION

• Failure to remove shipping materials can cause

excessive noise and vibration.

Unpacking Shipping Material

1 Lift the washer off of the foam base.

• After removing the carton and shipping

material, lift the washer off the foam base.

• Make sure the plastic tub support a comes

off with the base and is not stuck to the

bottom of the washer.

• If you must lay the washer down to remove

the carton base b, always protect the side

of the washer and lay it carefully on its side.

Do not lay the washer on its front or back.

2 Remove the foam tub insert.

• To prevent damage, do not remove the

foam insert c from the tub until the washer

is in the final location.

NOTE

•Once removed, save the foam insert for future

use. If the washer needs to be moved, the foam

insert will help prevent damage during

transportation.

3 Unfasten the power cord.

• Unfasten the power cord from the back of

the washer.

Connecting the Water Inlet

Hoses

To avoid the risk of costly water damage, purchase

and install new inlet hoses when installing the

washer.

WARNING

• Do not overtighten the hoses or cross-thread the

hose fittings. Overtightening or cross-threading

can damage the valves or couplings, resulting in

leaking and property damage.

• Do not reuse old hoses. Use only new hoses

when installing the washer. Old hoses could leak

or burst causing flooding and property damage.

Contact an LG Customer Information Center for

assistance in buying hoses.

D 57 1/4” (145.3 cm)

E 26 3/4” (68 cm)

F 3 1/2” (9 cm)

G 32” (81.1 cm)

H 28 3/8” (72.1 cm)

Dimensions and Clearances

12 INSTALLATION

NOTE

• Periodically check the hoses for cracks, leaks,

and wear, and replace the hoses every five years.

• Do not stretch the water hoses intentionally, and

make sure that they are not pinched, crushed or

kinked by other objects.

• Water supply pressure must be between 20 psi

and 120 psi (138 - 827 kPa). If the water supply

pressure is more than 120 psi, a pressure

reducing valve must be installed.

• Your hot water heater should be set to deliver

water at 120 - 135°F (48 - 57°C) to allow the

washer to properly control wash temperatures.

• Do not store or install the washer in a location

subject to freezing temperatures. Damage to the

water inlet hoses and internal mechanisms of

the washer can result. If the washer was

exposed to freezing temperatures prior to

installation, allow it to stand at room

temperature for several hours before use and

check for leaks prior to operation.

• Do not use flood-preventing hoses with auto

shutoff devices. The devices can be tripped

during fill and prevent the washer from filling

properly.

How to Connect the Water Inlet

Hoses

1 Check the fittings and seals.

• Inspect the threaded fitting on each hose

and make sure there is a rubber seal a in

place in both ends of each hose to prevent

leaking.

2 Connect the water supply hoses.

• Connect the water inlet hoses to the hot

and cold water faucets tightly by hand and

then tighten another 2/3 turn with pliers.

• Connect the blue hose to the cold water

faucet and the red hose to the hot water

faucet.

3 After the hoses are connected, turn on the

water faucets and flush out any foreign

substances such as dirt, sand, or sawdust.

• Let the water drain into a bucket, and check

the water temperature to make sure you’ve

connected the hoses to the correct faucets.

4 Attach the inlet hoses to the back of the

washer.

• Attach the hot water inlet hose to the hot

water inlet on the back of the washer.

Attach the cold water inlet hose to the cold

water inlet on the back of the washer.

• Tighten the fittings securely. Turn on both

faucets all the way and check for leaks at

both ends of the hoses.

Connecting the Drain Hose

Connect the drain hose to either a standpipe or

laundry tub.

WARNING

• The drain hose should always be properly

secured. Failure to properly secure the drain

13INSTALLATION

ENGLISH

hose can result in flooding and property

damage.

NOTE

• The drain must be installed in accordance with

any applicable local codes and regulations.

• Make sure that the drain hose is not stretched,

pinched, crushed, or kinked.

• The end of the drain hose should be located a

minimum of 29.5 inches (75 cm) and a

maximum of 96 inches (244 cm) above the

bottom of the washer.

• For best results, locate the end of the drain hose

no higher than 66 inches (168 cm) above the

bottom of the washer. As the drain outlet is

raised beyond 66 inches (168 cm), the drain

function will be increasingly affected.

• Never create an airtight seal between the hose

and the drain with tape or other means. If no air

gap is present, water can be siphoned out of the

tub resulting in poor wash/rinse performance or

clothing damage.

Using a Standpipe to Drain

1 Insert the end of the drain hose into the

standpipe.

2 Use the provided tie strap a to secure the

drain hose in place.

3 If the water valves and drain are built into the

wall, fasten the drain hose to one of the water

hoses with the provided tie strap b (ribbed

side on inside).

CAUTION

• Do not insert the end of the drain hose into the

standpipe more than 8 inches (20 cm). Doing so

can cause siphoning, odors, or improper

draining.

NOTE

• If the drain is large enough for the flange on the

hose to fit inside, then do not insert the flange

more than 1 - 2 inches into the drain.

Using a Laundry Tub to Drain

1 Hang the end of the drain hose over the side

of the laundry tub.

2 Use the provided tie strap to secure the drain

hose in place.

Leveling the Washer

The tub of the washer spins at very high speeds. To

minimize vibration, noise, and unwanted

movement, the floor must be a solid, level surface.

CAUTION

• Using the washer without leveling it may cause

excess vibration and noise, leading to a washer

malfunction.

• Adjust the leveling feet only as far as necessary

to level the washer. Extending the leveling feet

more than necessary can cause the washer to

vibrate.

NOTE

• Before installing the washer, make sure that the

floor is clean, dry and free of dust, dirt, water

and oil so the washer feet cannot slide easily.

Feet that move or slide on the floor can

contribute to excessive vibration and noise.

29.5 - 96 "

(75 - 244 cm)

29.5 - 96 "

(75 - 244 cm)

14 INSTALLATION

How to Level the Washer

1 Position the washer in its final location.

• Take special care not to pinch, strain, or

crush the water and drain hoses. If you have

a carpenter’s level a, you can use it to

check that the washer is level. The slope

beneath the washer should not exceed 1

inch, and all 4 leveling feet must rest firmly

on the floor.

2 Open the lid and look from above to see if the

tub is centered.

• If the tub is not centered, readjust the front

feet. If you have a level, check the washer

with the level.

NOTE

• To check if the washer is level from side to side,

place a level on the back edge of the lid.

• To check if the washer is level from front to back,

place a level on the edge where the cabinet side

meets the top cover. Do not place the level on

the top of the lid. Using these surfaces will result

in the washer being unlevel.

3 Adjust the leveling feet.

• Turn all 4 leveling feet in one direction to

raise the washer or the other direction to

lower it.

4 Recheck the washer’s levelness.

• Push or rock the top edges of the washer

gently to make sure the washer does not

rock. If the washer rocks,readjust the

leveling feet.

• If the lid does not stay open properly,

extend the front leveling legs until the

washer is level from front to back.

Final Installation Check

Connecting to the Power Supply

Plug the washer into a 120 VAC, 60 Hz grounded 3-

prong outlet.

WARNING

• Do not use a worn or damaged power cord or

power plug. Replace or repair it immediately.

Failure to do so may result in death, fire, electric

shock, or malfunction.

• Do not modify the power cord and plug provided

with the appliance. Do not damage it when

installing or moving the appliance. Doing so may

result in death, fire, electric shock, or

malfunction.

• Make sure that the appliance is grounded.

1″

15INSTALLATION

ENGLISH

• Connect this appliance to a grounded outlet

conforming to the rating prior to use. Failure to

do so may result in fire, electric shock, or

malfunction.

• Do not damage or cut off the ground prong of

the power cord. Doing so may cause death, fire,

electric shock, or product malfunction.

• Improper connection of the equipment-

grounding conductor can result in risk of electric

shock. Check with a qualified electrician or

service technician if you are in doubt as to

whether the appliance is properly grounded. If it

does not fit the outlet, have a proper outlet

installed by a qualified electrician.

• The appliance and outlet must be positioned so

that the plug is easily accessible.

• Do not use adapter or extension cords. Doing so

may result in serious injury, fire, electric shock,

or death.

• For best performance, plug the appliance into its

own individual outlet. This helps prevent

overloading house wiring circuits which could

cause a fire hazard from overheated wires.

• If necessary, use a new, UL-listed 3-prong

(grounding) plug rated at no less than the

branch circuit. Do not use an extension cord

longer than 3 feet. Failure to follow these

warnings may result in serious injury, fire,

electric shock, or death.

Testing the Washer

Check if the washer is properly installed and run a

test cycle.

1 Make sure that the tub is empty. Do not load

anything in the tub for this test. Make sure

that the water faucets for the washer are fully

turned on.

2 Press the Power button.

3 Press and hold the Spin and Soil buttons

simultaneously until an 1N s code appears in

the display.

• 1N is displayed first, and s, sO, or sE is

displayed.

• 1N s : Initial test

• 1N sO : Previous test result was good.

• 1N sE : Previous test ended with an error.

• The indication is different for each model.

4 Press the Start/Pause button.

• The test will run for about 3 minutes.

• The test automatically checks the water

inlet hoses and the drain hose.

5 Check the display for results.

6 At the end of the test cycle, ENd or O will

display. The washer will shut off automatically

after a short delay.

Installation Check Error Codes

Refer to the chart below before calling for service.

Error

Code

Solution

• Fully open the water faucet.

• Straighten out any kinks in the

inlet hoses and make sure the

hoses are not pinched against the

wall or under the washer.

• Straighten out any kinks in the

drain hose and make sure the

hose is not pinched against the

wall or under the washer.

• Remove and flush out the drain

hose to remove clogs.

• Adjust or repair the drain.

Maximum drain height is 96

inches.

16 OPERATION

OPERATION

Before Use

WARNING

• To reduce the risk of fire, electric shock, or injury

to persons, read the SAFETY INSTRUCTIONS

before operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

• Sort laundry by fabric type, soil level, color

and load size, as needed. Open the lid and

load items into the washer.

• If using single-use detergent packs, or gel

or tablet detergents, place them in the tub

before loading the laundry.

2 Add cleaning products.

• Add the proper amount of HE (High-

Efficiency) detergent to the detergent

dispenser.

• If desired, add bleach or fabric softener to

the appropriate dispensers.

• Do not place liquid or powdered detergent

packs, or gel or tablet detergents in the

dispenser.

3 Turn on the washer.

• Press the Power button to turn on the

washer.

• The lights above the cycle buttons will

illuminate and a chime will sound.

4 Select a cycle.

• Turn the cycle selector knob or press the

cycle buttons repeatedly until the desired

cycle is selected.

• The preset wash temperature, spin speed,

soil level and option settings for the

selected cycle are shown.

•The Normal cycle must be selected in order

to change its default settings.

• Pressing the Start/Pause button without

selecting a cycle immediately starts the

Normal cycle with the default settings.

5 Adjust settings.

• Default settings for the selected cycle can

be changed, if desired, using the cycle

modifier and option buttons.

• Not all modifiers and options are available

on all cycles. A different chime sounds and

the LED does not light up if the selection is

not allowed.

6 Begin cycle.

•Press the Start/Pause button to begin the

cycle. The lid locks, and the washer agitates

briefly without water to measure the weight

of the load.

•If the Start/Pause button is not pressed

within a certain time, the washer shuts off

and all settings are lost.

NOTE

• You must press and hold the Power button

when turning off the appliance. This helps

prevent accidentally turning it off during a cycle.

7 If necessary, add additional items to the tub

while the Add Garments light is on.

• This light turns on at the beginning of the

wash cycle to indicate when it is safe to add

items to the tub.

•Press the Start/Pause button to pause the

cycle and add items to the tub. Press the

Start/Pause button to resume the cycle.

• Adding items after the Add Garments light

turns off may result in poor wash

performance.

8 End of cycle.

• When the cycle is finished, a melody

sounds. Immediately remove the clothing

from the washer to reduce wrinkling.

• If the washer includes lint filters, remember

to check lint filters after every 2 to 3 loads.

17OPERATION

ENGLISH

Sorting Laundry

Grouping Similar Items

For the best washing results, and to reduce the

possibility of damage to clothing, sort clothing into

loads made up of similar items.

Mixing different fabric types and/or soil levels can

result in poor wash performance, color transfer,

discoloration, fabric damage or linting. Fabrics

should be sorted into groups as described below.

Colors

Sort articles by color. Wash dark clothes separately

from light colors or whites. Mixing dark clothes

with light clothes can result in dye transfer or

discoloration of the lighter clothes.

Soil Level

Wash heavily soiled clothing together. Washing

lightly soiled clothing in the same load with heavily

soiled clothing could result in poor wash

performance for the lightly soiled clothing.

Fabric Type

Delicate articles should not be mixed with heavy or

sturdy fabric types. Washing heavy fabrics with

delicates can result in poor wash performance for

the heavy fabrics and possible damage to the

delicates.

Lint Type

Some fabrics attract and bind lint to them while

others give off lint in the laundry process. Avoid

mixing these lint collectors and lint producers in

the same load. Mixing these fabrics will result in

pilling and linting on the lint collectors. (For

example, lint collector - knit sweater; lint producer

- terry cloth towels.)

How to Sort Laundry

CAUTION

• The washer can be fully loaded, but the tub

should not be tightly packed with items. The lid

of the washer should close easily.

•Use the Bedding cycle for buoyant or

nonabsorbent items such as pillows or

comforters. Failure to follow this caution can

result in leakage.

• Clothing or articles that are waterproof or water

resistant must be washed in the Waterproof

cycle only. (Examples include water resistant

clothing, mattress covers, outdoor clothes, and

plastic mats.) Using another cycle may result in

personal injury or damage to the washer,

clothes, walls, floor, and surrounding objects

due to abnormal vibration.

Fabric Care Labels

Many articles of clothing include a fabric care label.

Using the chart below, adjust the cycle and option

selections to care for your clothing according to

the manufacturer’s recommendations.

By Colors By Soil By Fabric By Lint

Whites Heavy Delicates Lint

Producer

Lights Normal Easy Care Lint

Collector

Darks Light Sturdy

Category Label Directions

Washing

Hand wash

Machine wash, Normal

cycle

Perm Press/Wrinkle

Resistant setting (which

has a cool down or cold

spray before the slower

spin)

Gentle/Delicate setting

(slow agitation and/or

reduced wash time)

Do not wash

Do not wring

Water

Temperature

Hot

Warm

Cold/Cool

Bleach

Symbols

Any bleach (when

needed)

Only non-chlorine

bleach (when needed)

Do not bleach

18 OPERATION

Loading the Washer

General Tips

• Check and empty pockets. Paper clips, coins,

matches, and other items can damage clothing

and the washer.

• Close zippers and hooks, and tie drawstrings to

prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Brush off heavy soil, dust, and hair from items

before washing. Excess dirt or sand can abrade

other fabrics and lead to poor wash

performance.

• Combine large and small items in the tub. Load

large items first. Large items should not be more

than half of total load.

• For best results, load dry items only. If washing

very wet items, wring out excess water before

loading, or run a Spin Only cycle to extract

excess water before adding detergent and

starting the desired cycle.

• The washer can be fully loaded, but the tub

should not be tightly packed with items. The lid

of the washer must close easily.

• The washer will not fill or operate with the lid

open.

• Do not overload the tub. Clothes should fit

loosely in the tub under the maximum fill line

Loading clothes over the fill line may result in

damage to clothing and the washer.

- Do not press down on items while stacking

them in the tub.

- Load clothes loosely, and do not overfill the

tub. Clothes need room to circulate in order to

get clean.

Bulky Items

• Do not wash entire pillows or cushions. Remove

pillow or cushion inserts and wash the covers

only.

•Use the Bedding cycle for large or bulky items

such as poly-filled jackets, comforters, pillows,

etc. These items may not be as absorbent as

other laundry items and should be sorted into a

separate wash load for best performance.

• Bulky items should be placed as far down in the

tub as possible for best performance. Always

place buoyant items at the bottom of the tub.

The washer will automatically detect the load

size. Because of the high efficiency wash system,

the water level may not completely cover the

load.

Small Items

• Do not wash a single small item. Add enough

similar items to the load to prevent an out-of-

balance load.

• Wash small, light items in a mesh bag. Small

items can get caught in the impeller at the

bottom of the tub, and brassiere hooks can

damage other items or the tub.

General Tips for Models with an

Impeller

If the appliance uses a low profile rotating hub in

the drum, follow these instructions when loading

the washer.

• For best performance, load clothes as shown.

• Wash thick, bulky items individually. Heavy

blankets, comforters, bedspreads, or pet beds

can get tangled or cause an unbalanced load if

combined with other items.

19OPERATION

ENGLISH

Adding Cleaning Products

About Detergent Use

This washer is designed for use with only HE (High-

Efficiency) detergents.

• HE detergents produce fewer suds, dissolve

more efficiently to improve washing and rinsing

performance, and help to keep the interior of

the washer clean. Using detergent that is not HE

may cause oversudsing and unsatisfactory

performance which could result in error codes,

cycle failure, and washer damage.

• Detergents designated as HE-compatible may

not provide optimal results.

• For proper wash performance, always measure

detergent using the measuring device provided

by the detergent manufacturer. For an average

load, use less than half of the recommended

maximum. Use less detergent for soft water,

light soil, or smaller loads.

• Use extra care when measuring 2X and 3X

concentrated detergents because even a small

amount of extra detergent can lead to problems.

• Never use more than the maximum amount of

detergent recommended by the manufacturer.

Using too much detergent can lead to

oversudsing, poor rinsing, detergent buildup in

clothing, and residue buildup that can contribute

to odors in the washer.

• Do not use more than one single-use detergent

pack or detergent tablet in the washer. Using too

much detergent may cause oversudsing and

unsatisfactory performance. Reduce detergent

amount or add an extra rinse if detergent

residue is left on fabrics. To add an extra rinse,

select the Extra Rinse option.

a Maximum fill line

b Average load fill line

c Liquid detergent

d Powdered detergent

Single-Use Detergent Packs / Gel or

Tablet Detergents

Place liquid or powdered detergent packs, or gel

or tablet detergents in the tub before loading

laundry. Do not place these detergents in the

dispenser.

About the Dispensers

The automatic dispenser consists of two

compartments which hold:

• Liquid fabric softener

• Liquid or powdered detergent for main wash

CAUTION

• Do not place or store laundry products, such as

detergent, bleach, or liquid fabric softener, on

top of your washer. These products can damage

the washer’s finish and controls.

NOTE

• Follow the manufacturer’s recommendations

when adding cleaning products.

Using the Detergent and Softener

Dispenser Drawer

To add detergent and fabric softener to the

automatic dispenser drawer:

1 Open the dispenser drawer.

2 Load the laundry products into the

appropriate compartments.

20 OPERATION

a Liquid fabric softener compartment

b Main wash liquid detergent cup

c Insert

d Main wash powdered detergent

compartment

3 Gently close the detergent dispenser drawer

before starting the cycle.

• Slamming the drawer closed may result in

the detergent overflowing into another

compartment or dispensing into the drum

earlier than programmed.

• Be careful not to get a hand caught in the

drawer while closing.

• It is normal for a small amount of water to

remain in the dispenser compartments at

the end of the cycle.

Main Wash Detergent Compartment

This compartment holds laundry detergent for the

main wash cycle. Either powdered or liquid

detergent may be used in this compartment.

• The detergent is added to the load at the

beginning of the cycle. Always use HE (High-

Efficiency) detergent with your washer.

• Do not exceed the maximum fill line. Using too

much detergent can result in detergent buildup

in clothing and the washer.

• Liquid or powdered color-safe bleach may be

added to the main wash compartment with

detergent of the same type. Do not mix liquids

and powders.

• When using liquid detergent, make sure the

liquid detergent cup and insert are in place.

• When using powdered detergent, remove the

insert

c and liquid detergent cup b from the

dispenser. Powdered detergent will not dispense

with the liquid detergent cup and insert in place.

• If you use a detergent that does not dissolve

easily or a detergent with high viscosity, it will

leave a residue and clog the dispenser.

Fabric Softener Compartment

This compartment holds liquid fabric softener,

which is automatically dispensed during the final

rinse cycle.

• Do not exceed the maximum fill line. Using too

much fabric softener may stain clothes.

• Dilute concentrated fabric softeners with warm

water.

• Never pour fabric softener directly onto the load

or into the tub.

Using the Liquid Bleach Dispenser

The bleach dispenser is a separate compartment

at the left front of the tub opening.

WARNING

• Do not mix chlorine bleach with ammonia or

acids such as vinegar or rust/scale remover.

Mixing chemicals like these can produce a lethal

gas, resulting in severe injury or death.

NOTE

• Do not add powdered bleach to this dispenser.

The bleach dispenser is designed to dispense

liquid bleach only. Powdered or liquid color-safe

bleach will not dispense properly.

• Do not place laundry items on top of the bleach

dispenser when loading and unloading the

washer.

• Never add more than one cup of bleach and do

not exceed the maximum fill line since this can

cause the bleach to be dispensed immediately.

Using too much bleach can damage fabrics.

• Never pour undiluted liquid chlorine bleach

directly onto the load or into the tub. Fabric

damage can occur.

• Do not use color-safe bleach or Oxi products in

the same cycle with liquid chlorine bleach.

1 Check clothing care labels for special

instructions.

2 Measure liquid bleach carefully, following the

instructions on the bottle.

• HE (High-Efficiency) washers use less water,

so less bleach is needed. One half cup is

enough for most loads.

21OPERATION

ENGLISH

3 Carefully pour the pre-measured amount of

bleach directly into the bleach dispenser.

• If you are using powdered bleach of any

kind, pour it directly into the tub before

adding the laundry.

• Never add powdered bleach to the liquid

bleach dispenser.

Automatic Bleach Dispenser

On some models, the bleach dispenser is

connected to the inlet valve. The bleach is

automatically diluted and dispensed at the proper

time in the wash cycle.

• The dispenser is activated twice to ensure

complete dispensing of the bleach. Any liquid

remaining in the dispenser at the end of the

cycle is water, not bleach.

Immediate Bleach Dispenser

On some models, when you pour the bleach into

the bleach dispenser, the bleach is immediately

added to the tub as it fills with water, safely

diluting the bleach.

• The dispenser cover cannot be removed. To

clean the cover, wipe it with a damp paper towel.

22 OPERATION

Control Panel

Control Panel Features

a Power On/Off Button

• Press this button to turn the washer on or off.

• Pressing this button during a cycle will cancel that cycle and any load settings will be lost.

• The door will unlock after a brief pause.

NOTE

• If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The

washer can be restarted at any time before the drain begins. However, once the water begins to drain,

all functions will be suspended until the water has been completely drained and the washer shuts off.

b Cycle Selector Knob

• Turn this knob to select the desired cycle.

• Once the desired cycle has been selected, the standard presets will appear in the display. These

settings can be adjusted using the Cycle Modifier buttons at any time before starting the cycle.

c Start/Pause Button

• Press this button to start the selected cycle.

• If the washer is running, use this button to pause the cycle without losing the current settings.

NOTE

• If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer

automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained.

d Time and Status Display

e Cycle Modifier Buttons

• Use these buttons to adjust the wash temperature, spin speed and soil level settings for the selected

cycle.

• The current settings are shown in the display.

• Press the button for that option to select other settings.

f Option and Extra Function Buttons

• These buttons allow you to select additional cycle options. Certain buttons also allow you to activate

special functions by pressing and holding the button for 3 seconds.

23OPERATION

ENGLISH

Time and Status Display

a Estimated Time Remaining

• When a cycle is selected, the default time for that cycle is displayed. This time will change as modifiers

or options are selected.

• If the display shows ---, then the time will be displayed after the load sensing has detected the load

size.

• The time shown is only an estimate. This time is based on normal operating conditions. Several

external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual

time.

NOTE

• Once the Start/Pause button is pressed, the washer will measure the size of the load. The estimated

time may change once the load size has been measured.

• If the Delay Wash function is set, the remaining delay time counts down until the cycle begins.

b Cycle Status Indicators

• These LEDs will blink when a cycle is selected to indicate which stages will run.

• When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages

will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage

LED will stop blinking.

c Door Lock Indicator

• This indicator lights up when the cycle starts and the door is locked.

• The indicator light stays on until the cycle is paused, stopped or has finished.

d Wi-Fi Indicator

• This indicator is lit when the product is connected to a home Wi-Fi network.

24 OPERATION

Wash Cycles

The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load

contents for maximum wash performance and fabric care.

See the Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a

guide to fabric care symbols, see the Sorting Laundry section.

Cycle Guide

Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for

the corresponding wash cycle will turn on.

NOTE

• Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).

Cycle Normal

Description Use to wash all normal items such as cotton, linen, shirts, jeans or mixed loads, except

delicate fabrics such as wool or silk.

•Pressing the Start/Pause button without selecting a cycle will cause the Normal

cycle to begin immediately, using the default settings.

Wash Temp. Default: Warm Available: All

Spin Speed Default: High Available: Extra High, High, Medium, No

Spin

Soil Level Default: Normal Available: All

Cycle Heavy Duty

Description Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful

wash motions.

• When washing large loads, there will be brief periods of 2 minutes or more

without agitation. These soak periods are part of the cycle’s design, and are

normal.

Wash Temp. Default: Warm Available: All

Spin Speed Default: High Available: All

Soil Level Default: Heavy Available: All

Cycle Deep Wash

Description Provides additional water and washes heavily soiled mixed items, except delicate

fabrics.

Wash Temp. Default: Warm Available: All

Spin Speed Default: Medium Available: All

Soil Level Default: Normal Available: All

25OPERATION

ENGLISH

Cycle Waterproof

Description Suitable for washing waterproof items such as water resistant clothing, mattress

covers, outdoor clothes, and plastic mats. (less than 14 lb)

NOTE

• Do not use any other wash cycle to wash waterproof items.

• Do not use this cycle to wash a mixed load of waterproof and non-waterproof

items.

• Check the fabric care label on the garments before using this cycle.

• Do not wash other fabrics using this cycle.

Wash Temp. Default: Warm Available: Warm, Semi Warm, Cold, Tap

Cold

Spin Speed Default: Low Available: Low, No Spin

Soil Level Default: Light Available: All

Cycle Pre Wash+Normal

Description Use this cycle to prewash stains without needing to hand wash. Prompt treatment helps

to prevent stains from setting or odors from developing.

NOTE

• When chime sounds, press Start/Pause to unlock lid, add main detergent to

dispenser, and insert remainder of laundry. If Start/Pause is not pressed within

about 3 minutes, the cycle continues. (If Signal is turned off, the chime won’t

sound.)

Wash Temp. Default: Warm Available: All

Spin Speed Default: High Available: All

Soil Level Default: Normal Available: Normal, Light

Cycle Delicates

Description Suitable for washing dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes

which can easily be damaged. (less than 8 lb)

Wash Temp. Default: Tap Cold Available: Warm, Semi Warm, Cold, Tap

Cold

Spin Speed Default: Low Available: Low, No Spin

Soil Level Default: Light Available: All

Cycle Bedding

Description Suitable for washing blankets or bulky items which have difficulty absorbing water,

such as pillows, blankets, comforters, sheets or pet bedding.

• Do not use this cycle to wash a mixed load of bedding and non-bedding items.

• Do not mix large/bulky items with smaller articles of clothing.

• Do not wash excessively large items. If large/bulky items do not fit easily into the

tub, there may not be enough room for them to move during washing.

Wash Temp. Default: Warm Available: All

26 OPERATION

Available Options

† This option is automatically included in the cycle and cannot be deselected.

NOTE

•The Delay Wash and Extra Rinse can be selected for every cycle in this table.

•The Soak option is available for every cycle in this table except for the Waterproof cycle.

•The Water Plus option is available for every cycle in this table except for the Bedding cycle.

Spin Speed Default: Low Available: Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle Downloaded (Small Load)

Description You can use a smartphone to download a specialized cycle to this cycle position.

• The default cycle is Small Load, used for normally soiled loads with a few items.

This cycle is also available for download.

• Refer to the LG ThinQ application to see the cycles available for download.

Wash Temp. Default: Warm Available: All

Spin Speed Default: Medium Available: Extra High, High, Medium, No

Spin

Soil Level Default: Light Available: All

Cycle Stain Care

Cold Wash

Turbo Wash

Normal

†

Heavy Duty

Deep Wash

Waterproof

Pre Wash+Normal

Delicates

Bedding

Downloaded

Default : Small Load

###

Cycle Bedding

27OPERATION

ENGLISH

Cycle Modifiers

About Modifier Buttons

Each cycle has default settings that are selected

automatically. You may also customize these

settings using the cycle modifier buttons.

• Repeatedly press the button for the desired

modifier until the indicator light for the desired

setting is lit.

• The washer automatically adjusts the water level

for the type and size of wash load for best results

and maximum efficiency.

• This is a high-efficiency washer, and the water

levels may be much lower than you expect. This

is normal, and cleaning/rinsing performance will

not be compromised.

NOTE

• The LED next to the setting lights up when the

setting is selected.

• To protect your garments, not every wash

temperature, spin speed, soil level, or option is

available with every cycle.

• A chime will sound twice and the LED will not

light if the desired setting is not allowed for the

selected cycle.

• Follow the fabric care labels on the garment for

best results.

Temp.

Make sure the water temperature is suitable for

the type of load you are washing.

• Press the Temp. button repeatedly to select the

wash temperature combination for the selected

cycle.

• All rinses use unheated cold water.

• Cold rinses use less energy. The actual cold rinse

temperature depends on the temperature of the

cold water at the faucet.

Spin

Higher spin speeds extract more water from

clothes, reducing drying time and saving energy.

•Press the Spin button repeatedly until the

desired speed is selected.

• Some fabrics, such as delicates, require a slower

spin speed. To protect your clothing, not all spin

speeds are available for all cycles.

Soil

Adjusting the soil level setting will modify the cycle

times and/or wash actions.

• Press the Soil button repeatedly until the desired

soil level is selected.

•The Heavy soil setting may increase cycle times.

The Light soil setting may decrease cycle times.

Special Care Features

Using Special Care Features

Press the Special Care button to to select

additional features, such as Soak, Stain Care,

Speed Wash, and Rinse+Spin. Press the button

repeatedly to move through the available features.

NOTE

• Pressing the Special Care button before

selecting a cycle will automatically default to the

Normal cycle with the Soak feature selected.

• To protect your garments, not every feature is

available with every cycle.

• If the Start/Pause button is not pressed within

60 minutes to start the cycle, the washer will

shut off and all settings will be lost.

Soak

This option provides a 30-minute presoak prior to

the start of the selected cycle. Use this option to

presoak garments to help remove difficult spots or

stains on fabrics. At the end of the presoak time,

the selected cycle will begin with the same water

used for soaking.

Stain Care

Use this option for heavily soiled loads that need

improved stain treatment. When Stain Care is

selected, the wash cycle will begin with warm

water to help prevent the setting of certain types

of stains. Then, as the cycle progresses, hot water

will be added to gradually increase the water

temperature to help remove stains that require

treatment at higher temperatures.

28 OPERATION

NOTE

• Best results are obtained with smaller loads (less

than 6 lb.)

Speed Wash

Use this option to quickly wash lightly soiled

clothing and small loads. For high wash and rinse

efficiency, wash small loads of 2-3 lightly soiled

garments.

NOTE

• Use very little detergent in this cycle. To add an

extra rinse, use the Extra Rinse button.

Rinse+Spin

Select this option to rinse and spin a load

separately from a regular cycle. This can be helpful

in preventing fresh stains from setting in fabrics.

1 Press the Power button to turn on the

washer.

2 Press the Special Care button repeatedly until

Rinse+Spin is selected.

3 Press the Start/Pause button to begin.

Add Garments

If you’ve forgotten to add an item or need to

remove foreign objects like coins or keys after the

cycle has started, the best time to do so is while

the Add Garments indicator is on.

• Once the indicator turns off, adding garments

may affect the cycle time or wash performance.

1 Press the Start/Pause button. The cycle

pauses and the lid (door) unlocks.

2 Open the lid, add garments or remove foreign

objects, and close the lid.

3 Press the Start/Pause button to resume the

cycle. The cycle continues automatically.

NOTE

• This washer is equipped with a special drain

feature that is designed to make your washer as

safe as possible. If the washer is paused or shut

off while there is still water in the tub, the water

will drain automatically after several minutes of

inactivity. This helps keep children safe by

reducing the possibility of water remaining in

the tub.

Any water remaining in the tub will automatically

drain 4 minutes after the washer has shut off. If

the washer is paused and the Start/Pause

button is not pressed within 60 minutes, the

washer will shut off and all cycle settings will be

lost. Any water remaining in the tub will be

drained.

The washer can be turned on or restarted any

time before the drain begins. However, once the

washer begins to drain, all controls and

functions will be disabled until the water has

been completely drained and the washer shuts

off.

Options and Extra Functions

Your washer includes several additional cycle

options to customize cycles to meet your individual

needs.

• Select the desired option after selecting the

desired cycle and settings.

NOTE

• The LED for the option will light when the option

is selected.

• To protect your garments, not every option is

available with every cycle.

• A chime will sound twice and the LED will not

light if the selected option is not allowed for the

selected cycle.

Spin Only

Use this option to spin clothes and drain the water

from the tub.

• Use this option to drain water if the wash cycle is

interrupted by a power failure or to spin dry

hand-washed items.

1 Press the Power button to turn on the

washer.

• Do not select a cycle.

29OPERATION

ENGLISH

2 Press and hold the Spin button for 3 seconds.

• You can change the spin speed by pressing

the Spin button.

3 Press the Start/Pause button to begin.

Cold Wash

Use this option to save energy by using cooler

water while increasing the wash and rinse times to

maintain wash performance.

• Wash time will increase up to several minutes

with this option.

• For best wash results, only wash small loads (less

than 8 lb) with this option.

Delay Wash

Once you have selected the cycle and other

settings, press this button to delay the start of the

wash cycle.

• Each press of the button increases the delay

time by 1 hour, for up to 19 hours.

• Once the desired delay time is set, press the

Start/Pause button to start the delay time.

NOTE

• If the Start/Pause button is not pressed to begin

the delay time, the washer automatically turns

off after a certain time and all cycle settings are

lost.

Water Plus

Use this option to add extra water to the wash

cycle for better wash performance with large or

bulky items.

NOTE

• If the washer reaches its maximum water level,

this button will have no effect.

• To add more water while a cycle is running,

pause the cycle and select this option.

• When you select Normal cycle and Water Plus

option, the cycle will be changed to Deep Wash

cycle before starting.

Signal

The washer plays a melody when the wash cycle is

finished. The buttons make a sound each time they

are pressed.

•Press the Signal button to turn the sounds on or

off.

• When no signal is heard, the signal is off. The

signal can be turned on at any time as long as

the washer is turned on.

Extra Rinse

This option adds an extra rinse to the selected

cycle. Use this option to help ensure the removal

of detergent or bleach residue from fabrics.

• Pressing the Extra Rinse button twice will add

two additional rinses to the cycle.

• If a liquid fabric softener is used, it is always

dispensed in the final rinse.

NOTE

• You cannot select this option with the Spin Only

option and Tub Clean cycle.

• Selecting the Extra Rinse option with the

Normal cycle automatically changes the cycle to

the Deep Wash cycle.

Turbo Wash

Adding this option reduces the cycle time while still

providing similar wash performance to the same

cycle without Turbo Wash

NOTE

• This option cannot be used with all cycles.

Control Lock

Use this function to disable the controls. This

function can prevent children from changing

cycles or operating this washer.

NOTE

• The function does not lock the door.

• Once this function is set, all buttons are locked

except the Power button.

• When the controls are locked, CL and the

remaining time are alternately shown on the

display during the wash cycle.

30 OPERATION

NOTE

• Turning off the power will not reset this function.

You must deactivate this function before you can

access any other options and functions.

Locking the Control Panel

1 Turn on the power.

2 Press and hold the Signal button for 3

seconds to activate this function.

Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Signal button for 3

seconds to deactivate this function.

• When this function is deactivated, a chime

will sound and the remaining time for the

current cycle will reappear on the display.

31SMART FUNCTIONS

ENGLISH

SMART FUNCTIONS

LG ThinQ Application

The LG ThinQ application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Features

For the product that contains the Wireless LAN

module

• Remote Start

- Control the appliance remotely from the LG

ThinQ application.

• Downloaded

- Download new and specialized cycles that are

not included in the standard cycles on the

appliance.

• Tub Clean Coach

- This function shows how many cycles remain

before running the Tub Clean cycle.

• Energy Monitoring

- This feature keeps track of how the washer’s

power consumption is affected by selected

washing cycles and options.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the

appliance based on the pattern of use.

• Settings

- Allows you to set various options on the

appliance and in the application.

• Push Alerts

- When the cycle is complete or the appliance

has problems, you will receive a push

message.

NOTE

• If you change your wireless router, Internet

service provider, or password, delete the

connected appliance from the LG ThinQ

application and connect it again.

• This information is current at the time of

publication. The application is subject to change

for product improvement purposes without

notice to users.

Installing LG ThinQ App and

Connecting an LG Appliance

Models with QR Code

Scan the QR code attached to the product using

the camera or a QR code reader app on your

smartphone.

Models without QR Code

1 Search for and install the LG ThinQ app from

the Google Play Store or Apple App Store on a

smartphone.

2 Run the LG ThinQ app and sign in with your

existing account or create an LG account to

3 Touch the add (~) button on the LG ThinQ

app to connect your LG appliance. Follow the

instructions in the app to complete the

process.

NOTE

• You may be asked to provide a password to

connect to the LG network (not your home

network) during the Wi-Fi setup. The password is

the last 4 characters of the network name,

repeated twice, with no spaces. For example, if

the network name appears as LG_XXXX_8b92,

then you would enter 8b928b92 as your

password. The password is case sensitive and

the last 4 characters are unique to your

appliance.

32 SMART FUNCTIONS

NOTE

• To verify the Wi-Fi connection, check that the f

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your Internet service provider or refer to your

wireless router manual.

• LG ThinQ is not responsible for any network

connection problems or any faults, malfunctions,

or errors caused by network connection.

• If the appliance is having trouble connecting to

the Wi-Fi network, it may be too far from the

router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be

interrupted because of the home network

environment.

• The network connection may not work properly

depending on the Internet service provider.

• The surrounding wireless environment can

make the wireless network service run slowly.

• If the appliance cannot be registered due to

problems with the wireless signal transmission,

unplug the appliance and wait about a minute

before trying again.

• If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

• Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

• If the security protocol of the router is set to

WEP, network setup may fail. Change the

security protocol (WPA2 is recommended) and

connect the product again.

Using the Appliance Remotely

Remote Start

Use a smartphone to control your appliance

remotely. You can also monitor your cycle

operation so you know how much time is left in the

cycle.

Using Remote Start

1 Put the laundry in the drum and add

detergent to the detergent dispenser drawer.

• If desired, add bleach or fabric softener to

the appropriate areas of the dispenser.

2 Press the Power button.

3 Press and hold the Remote Start button for 3

seconds to enable the remote control

function.

4 Start a cycle from the LG ThinQ application on

your smartphone.

NOTE

• Once this function is enabled, you can only start

a cycle from the LG ThinQ smartphone

application. If the cycle is not started, the

appliance will wait to start the cycle until it is

turned off remotely from the application or this

function is disabled.

• If the door has been opened, you cannot start a

cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the

Remote Start button for 3 seconds.

Download Cycle

You can download new and specialized cycles that

are not included in the standard cycles on the

appliance.

Appliances that have been successfully connected

can download a variety of specialty cycles specific

to the appliance.

Once cycle download is completed in the

appliance, the product keeps the downloaded

cycle until a new cycle is downloaded.

NOTE

• Only one downloaded cycle can be stored on the

appliance at a time.

Wireless LAN Module Specifications

Frequency

Range

2412 - 2462 MHz

33SMART FUNCTIONS

ENGLISH

FCC Notice

The following notice covers the transmitter

module contained in this product.

This equipment has been tested and found to

comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection

against harmful interference in a residential

installation. This equipment generates, uses, and

can radiate radio frequency energy and, if not

installed and used in accordance with the

instructions, may cause harmful interference to

radio communications. However, there is no

guarantee that interference will not occur in a

particular installation. If this equipment does

cause harmful interference to radio or television

reception, which can be determined by turning the

equipment off and on, the user is encouraged to

try to correct the interference by one or more of

the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment

and the receiver.

• Connect the equipment to an outlet on a circuit

different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV

technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference

and

(2) This device must accept any interference

received, including interference that may cause

undesired operation.

Any changes or modifications in construction of

this device which are not expressly approved by

the party responsible for compliance could void

the user’s authority to operate the equipment.

FCC RF Radiation Exposure

Statement

This equipment complies with FCC radiation

exposure limits set forth for an uncontrolled

environment. This transmitter must not be co-

located or operating in conjunction with any other

antenna or transmitter.

This equipment should be installed and operated

with a minimum distance of 20 cm (7.8 inches)

between the antenna and your body. Users must

follow the specific operating instructions for

satisfying RF exposure compliance.

Industry Canada Statement

This device contains licence-exempt transmitter(s)/

receiver(s) that comply with Innovation, Science

and Economic Development Canada’s licence-

exempt RSS(s). Operation is subject to the

following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference,

including interference that may cause undesired

operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation

exposure limits set forth for an uncontrolled

environment.

This equipment should be installed and operated

with a minimum distance of 20 cm (7.8 inches)

between the antenna and your body.

NOTE

• THE MANUFACTURER IS NOT RESPONSIBLE FOR

ANY RADIO OR TV INTERFERENCE CAUSED BY

UNAUTHORIZED MODIFICATIONS TO THIS

EQUIPMENT. SUCH MODIFICATIONS COULD

VOID THE USER’S AUTHORITY TO OPERATE THE

EQUIPMENT.

Open Source Software Notice

Information

To obtain the source code that is contained in this

product, under GPL, LGPL, MPL, and other open

source licenses that have the obligation to disclose

source code, and to access all referred license

terms, copyright notices and other relevant

documents, please visit https://

opensource.lge.com.

LG Electronics will also provide open source code

to you on CD-ROM for a charge covering the cost

of performing such distribution (such as the cost of

media, shipping, and handling) upon email

request to opensource@lge.com.

This offer is valid to anyone in receipt of this

information for a period of three years after our

last shipment of this product.

Output Power

(Max)

< 30 dBm

34 SMART FUNCTIONS

Smart Diagnosis

Function

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit

troubleshooting data to a smartphone using the

LG ThinQ application.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions provided in the LG ThinQ

application.

Using Audible Diagnosis to

Diagnose Issues

Follow the instructions below to use the audible

diagnosis method.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions for audible diagnosis provided

in the LG ThinQ application.

1 Press the Power button to turn on the

appliance.

• Do not press any other buttons.

2 Hold the mouthpiece of your phone close to

Power button.

3 Press and hold the Temp. button for 3

seconds or longer while continuing to hold

your phone near the Power button.

4 Keep the phone in place until the tone

transmission has finished. The display will

count down the time. Once the countdown is

over and the tones have stopped, the

diagnosis will be displayed in the application.

NOTE

• For best results, do not move the phone while

the tones are being transmitted.

Max.

10 mm

35MAINTENANCE

ENGLISH

MAINTENANCE

WARNING

• To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including

the SAFETY INSTRUCTIONS, before operating this appliance.

• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning

can cause serious injury, fire, electric shock, or death.

• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or

detergents with strong chemical components when cleaning the appliance. Doing so may cause

discoloration or damage to the appliance, or may cause a fire.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,

motor, noise filter cover, and heater (on applicable models).

Regular Cleaning

Care after Wash

• Always remove items from the washer as soon

as the cycle is complete. Leaving damp items in

the washer can cause wrinkling, color transfer,

and odor.

• After the cycle is finished, wipe the lid and the

inside of the lid seal to remove any moisture.

- Wipe the body of the washer with a dry cloth to

remove any moisture.

- Leave the lid open to dry the tub interior.

NOTE

• Make sure children and pets do not climb into

the tub. Engage the Control Lock feature if

needed to prevent children from accidentally

starting a wash cycle.

Cleaning the Exterior

Proper care of your washer can extend its life.

Lid:

• Wash with a damp cloth on the outside and

inside and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not touch the surface or the display with

sharp objects.

Periodic Maintenance

Cleaning the Tub

Over time, residue may build up in the tub, leading

to mildew or a musty odor. Run the Tub Clean

cycle monthly to remove residue and prevent

odor.

NOTE

• Make sure to run the Tub Clean cycle only when

the tub is empty. Never load laundry while using

this cycle. The laundry may be damaged or

contaminated with cleaning products.

• Run the cycle more often under heavy use

conditions or if odor is already present.

• If mildew or musty smell already exists, run this

cycle once a week for three consecutive weeks.

1 Remove any clothing from the tub.

2 Adding cleaning agents.

Cleaner Instructions

Tub cleaner Follow manufacturer’s

recommendations.

Lime scale

remover

Liquid chlorine

bleach

Add to main wash liquid

detergent dispenser.

Powdered cleaner Follow manufacturer’s

recommendations.

Cleaning tablets Place directly into the washer

tub.

36 MAINTENANCE

• For other tub cleaning products, follow the

cleaner manufacturer’s instructions and

recommendations.

• Do not exceed the maximum fill line when

adding bleach or powdered cleaners.

Powdered cleaners may remain in the tub

after cleaning.

3 Close the lid and press the Power button to

turn on the washer.

4 Turn the knob or press the cycle buttons to

select the Tub Clean cycle then press the

Start/Pause button to begin the cycle.

5 After the cycle ends, open the lid and allow

the tub interior to dry completely.

WARNING

• Make sure children and pets do not climb into

the tub. Engage the Control Lock feature if

needed to prevent children from accidentally

starting a wash cycle.

NOTE

• If you use a descaler or tub cleaner during the

Tub Clean cycle, use the Rinse+Spin option to

rinse the washer tub before running your next

wash cycle.

Removing Mineral Buildup

In areas with hard water, mineral scale can form

on internal components of the washer. Periodically

clean the mineral buildup on the internal

components to extend the lifespan of the washer.

Use of a water softener is recommended in areas

with hard water.

• Use a descaler to remove visible mineral buildup

on the washer tub.

• After descaling, always run the Tub Clean cycle

before washing clothing.

• Mineral scale and other spots may be removed

from the stainless steel tub using a soft cloth

soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

Leaving the Lid Open

After you finish using the washer, leave the lid

open overnight to allow air to circulate and dry the

tub. This helps prevent odors.

Cleaning the Dispenser Drawer

Detergent and fabric softener may build up in the

dispenser drawer. Remove the drawer and inserts

and check for buildup once or twice a month.

WARNING

• Do not spray water inside the washer. Doing so

may cause fire or electric shock.

1 Turn off the washer, and unplug the power

cord.

2 Remove the drawer by pulling it straight out

until it stops. Lift the front of the drawer

upwards and pull it completely out.

3 Remove the inserts from the two

compartments.

4 Clean the inserts and drawer with warm

water.

• Use a soft cloth or brush to clean and

remove any residue.

• Do not use soap when cleaning the drawer

and inserts.

37MAINTENANCE

ENGLISH

5 Wipe off any moisture with a dry towel or

cloth after cleaning.

6 To clean the drawer opening, use a small,

non-metal brush to clean the recess. Remove

all residue from the upper and lower parts of

the recess.

7 Return the inserts to the proper

compartments and replace the drawer.

• Set the drawer into the opening at an angle,

then lower it and slide it into place.

Cleaning the Bleach Dispenser

Bleach may build up on the bleach dispenser

cover. Check for buildup and clean the cover once

or twice a month.

Automatic Bleach Dispenser

Remove the cover from the bleach dispenser.

Clean the cover and the opening with warm water.

Immediate Bleach Dispenser

The cover cannot be separated from the dispenser.

Clean the cover using a brush and warm water.

Cleaning the Water Inlet Filters

If the washer does not fill properly, an error

message will appear on the display. The inlet valve

filter screens could be clogged by hard water scale,

sediment in the water supply, or other debris.

WARNING

• The inlet screens protect the delicate parts of the

inlet valve from being damaged by particles that

could enter the valves with the water supply.

Operating the washer with these filters removed

could cause a valve to open continuously,

resulting in flooding and/or property damage.

CAUTION

• Do not use the washer without the inlet filters.

Doing so it will cause leaks and malfunction.

• If you use the washer in an area with hard water,

the inlet filter may clog due to lime buildup and

require more frequent cleaning.

1 Turn off the washer, and unplug the power

cord.

2 Turn off hot and cold water faucets.

3 Unscrew the hot and cold water hoses from

the back of the washer.

4 Remove the filters from the water valves

carefully.

• Use pliers to pull out the filters from the

water valves.

5 Remove foreign objects and soak the filters in

white vinegar or a lime scale remover.

• If using a lime scale remover, follow the

manufacturer’s instructions. Be careful not

to damage the filters while cleaning them.

6 Rinse filters thoroughly and press them back

into place.

7 Flush then reattach the water hoses.

• Before reattaching the water inlet hoses,

flush them by running several gallons of

water through them into a bucket or drain,

38 MAINTENANCE

preferably with the faucets wide open for

maximum flow.

NOTE

•An IE error message may blink on the display

when the water pressure is low or an inlet filter

is clogged with dirt. Clean the inlet filter.

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended

period of time and is in an area that could be

exposed to freezing temperatures,follow these

steps to protect the washer from damage.

NOTE

• Make sure the tub is empty before following

these steps.

1 Turn off the washer, and unplug the power

cord.

2 Turn off the water faucets.

3 Disconnect hoses from water supply and

drain water from hoses.

4 Plug the power cord into a properly grounded

electrical outlet.

5 Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty tub and close the

lid.

• Never use automotive antifreeze.

6 Turn on the washer and select the Spin cycle.

7 Press the Start/Pause button to start the

drain pump for 1 minute.

• This will expel some of the antifreeze,

leaving enough to protect the washer from

damage.

8 Turn off the washer and unplug the power

cord.

9 Dry the tub interior with a soft cloth, and close

the lid.

10 Store the washer in an upright position.

11 Remove the inserts from the dispenser. Drain

any water in the compartments and let them

dry.

12 To remove the antifreeze from the washer

after storage, run a Speed Wash cycle using

detergent.

• Do not add laundry to this cycle.

When the Water Inlet Hoses are

Frozen

1 Turn off the washer, and unplug the power

cord.

2 Turn off the faucets connected to the water

inlet hoses.

3 Pour hot water on the frozen faucets to thaw

the water inlet hoses and remove the water

inlet hoses.

4 Immerse the water inlet hoses in hot water to

thaw them.

5 Reconnect the water inlet hoses to the water

inlets of the washer and to the faucets.

•See Connecting the Water Inlet Hoses for

details.

6 Turn on the faucets.

7 Press the Power button to turn on the

washer.

39MAINTENANCE

ENGLISH

8 Press and hold the Spin button for 3 seconds

to operate Spin Only cycle for draining and

spinning.

9 Press the Start/Pause button and check that

the water fills properly.

When the Drain Hose is Frozen

1 Pour hot water in the washer tub and close

the lid.

2 Wait for 1 - 2 hours.

3 Press the Power button to turn on the

washer.

4 Press and hold the Spin button for 3 seconds

to operate Spin Only cycle for draining and

spinning.

5 Press the Start/Pause button to make sure

the water drains.

40 TROUBLESHOOTING

TROUBLESHOOTING

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an

early stage. If the washer does not function properly or does not function at all, check the following before

you call for service.

Before Calling for Service

Error Messages

Problem Possible Cause & Solution

UNBALANCE ERROR

The load is too small.

• Add additional items to allow the washer to balance the load.

Heavy articles are mixed with lighter items.

• Always try to wash articles of somewhat similar weight to allow the washer to evenly

distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled, preventing the automatic

rebalancing from working properly.

INLET ERROR

Water supply faucets are not fully open.

• Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.

Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

• Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

• Check another faucet in the house to make sure that household water pressure is

adequate and flow is not restricted.

• Disconnect the water inlet hoses from the washer and run a few gallons of water through

the hoses to flush out any dirt.

• If flow is too low, contact a plumber to have the water supply lines repaired.

Water supply connected with leak-limiting hoses.

• The use of hoses designed to limit leaks is not recommended. Leak-limiting hoses can trip

falsely and prevent the washer from filling.

The end of the drain hose is lower than 29.5 inches (75 cm) above the bottom of the

washer.

• Move the end of the drain hose so that it is higher than 29.5 inches (75 cm) above the

bottom of the washer.

WATER OUTLET

ERROR

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

41TROUBLESHOOTING

ENGLISH

CONTROL LOCK

FUNCTION

The control lock function is on to prevent anyone from changing cycles or operating

the washer.

• Turn off the control lock function in the control panel. See Control Lock under Options

and Extra Functions.

DRAIN FEATURE

Special drain feature

• If the washer is paused during a cycle for more than 4 minutes, the cycle will be canceled

and any water remaining in the tub will be drained.

• This is not an error code. It indicates that the drain function is operating.

LID ERROR

Lid is not closed properly.

• Close the lid properly.

• If the lid is closed and this error message is still displayed, call for service.

LID LOCK ERROR

Lid is not locked properly.

• Make sure that the lid is closed properly and press the Start/Pause button. You can hear

the locking sound to lock the lid in the beginning of the cycle. The washer will not operate

unless the lid is locked.

• Make sure that nothing is caught under the lid, including shipping material or clothing.

• Make sure that the latch mechanism is fully retracted.Make sure that the latch mechanism

is fully retracted.

• If the lid is closed and this error message is still displayed, call for service.

LE1

FOREIGN OBJECT

ERROR

Foreign objects such as coins, pins, clips, etc., are caught between the pulsator and the

inner tub.

• Turn the washer off then on again. Press the Spin button without selecting a cycle to drain

and spin the load.

• When the Spin cycle is completed, empty the tub and find and remove any objects caught

in the pulsator.

• Always check pockets, etc., before washing to prevent error codes or damage to the

washer or clothing.

•For some models,

LE is displayed first, then the 1 is displayed.

tcL

TUB CLEAN ALARM

It is time to run the Tub Clean cycle.

• This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run

to clean the washer tub.

•For some models, tc is displayed first, then the L is displayed.

UNBALANCE

DETECTION

The washer has detected an out of balance load.

• This display is for your information only, and no action is required. If the washer detects a

load that is too far out of balance to spin, it will display this code while it is attempting to

rebalance the load. The washer will add water and try to redistribute the load

automatically.

• As a result, the cycle will take longer than initially estimated.

TEMPERATURE

SENSOR ERROR

Control error

• Unplug the washer and wait 60 minutes. Reconnect power and try again.

• If the error code is still displayed, call for service.

OVERFLOW ERROR

Water level is too high due to a faulty water valve.

• Close the water faucets, unplug the washer, and call for service.

PRESSURE SENSOR

ERROR

The water level sensor is not working correctly.

• Close the water faucets, unplug the washer, and call for service.

Problem Possible Cause & Solution

42 TROUBLESHOOTING

Noises

MOTOR LOCKED

ERROR

A motor error has occurred.

• Allow the washer to stand for 30 minutes and then restart the cycle.

• If the error code is still displayed, call for service.

CLUTCH ERROR

Clutch error

• Mechanical failure

• Unplug the washer and call for service.

SUPPLY VOLTAGE

ERROR

Supply voltage is not correct.

• Please call LG service center. You can find your local LG service center phone number on

the back cover page.

Problem Possible Cause & Solution

Clicking Lid lock sounds when the lid locks or unlocks.

• Normal operation

Spraying or hissing Water spraying or circulating during the cycle

• Normal operation

Humming or

Gurgling

Drain pump is pumping water from the washer at times during a cycle.

• Normal operation

Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.

• Normal operation

Water being added

after the washer has

already begun to

operate

The washer adapts to the load size and type to add more water to the cycle as needed.

• Normal operation

The wash load may be unbalanced. If the washer senses that the load is unbalanced, it

will stop and refill to redistribute the load.

• Normal operation

The washer may be diluting laundry additives to add to the wash load.

• Normal operation

Rattling and

clanking noise

Foreign objects, such as keys, coins, or safety pins may be in tub or pump.

• Stop the washer, check the tub and the drain filter for foreign objects.

• If noise continues after the washer is restarted, call for service.

Thumping sound Heavy wash loads may produce a thumping sound.

• This is normal, but if the sound continues, the washer is probably out of balance. Stop and

redistribute wash load.

Wash load may be out of balance.

• Pause the cycle and redistribute the load after the lid unlocks.

Vibrating noise Packaging materials were not removed.

•See Unpacking and Removing Shipping Material in INSTALLATION.

Wash load may be unevenly distributed in the tub.Wash load may be unevenly

distributed in the tub.

• Pause the cycle and redistribute the load after the lid unlocks.

Problem Possible Cause & Solution

43TROUBLESHOOTING

ENGLISH

Operation

Vibrating noise Not all leveling feet are resting firmly and evenly on the floor.

•See Leveling the Washer in INSTALLATION.

Floor is not rigid enough.

• Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.

Squeaking noise Packaging materials were not removed.

•See Unpacking and Removing shipping Material in INSTALLATION.

Banging noise when

the washer is filling

with water.(Water

hammer)

Plumbing in the home moves or flexes when the water valves in the washer shut off.

• Water hammer is not caused by a defect in the washer. Install water hammer arrestors

(purchased separately at hardware or home improvement store) between the fill hose and

the washer for best results.

Household water supply pressure is very high.

• Adjust household water supply regulator to a lower pressure or contact a plumber.

Problem Possible Cause & Solution

Water Leaking Hoses are not connected correctly.

• Check hoses and connectors for leaks, cracks, and splits.

• Check and tighten hose connections.

House drain pipes are clogged.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe

during drain. If water is seen coming out of the drain, check for proper drain hose

installation and check for restrictions in the drain.

• Contact a plumber to repair drain pipe.

Drain hose has come out of the drain connector or is not inserted far enough.

• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.

• For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.

For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.

A large item such as a pillow or blanket is above the top of the tub.

• Use the Bedding cycle for large or bulky items. Use extra care and never wash more than

half a load of items that float, such as pillows.

• Stop the washer and check the load. Make sure that the load does not crest above the top

edge of the tub.

Oversudsing of detergent

• Oversudsing may create leaks, and may be caused by the type and amount of detergent

used. HE (High-Efficiency) detergent is the only detergent recommended. The normal

amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the

detergent manufacturer.

• Always reduce the amount of detergent if the load is small or lightly soiled, or if the water

is very soft.

• Never use more than the maximum amount recommended by the detergent

manufacturer.

Excessive sudsing Too much detergent or incorrect detergent

• HE detergents are formulated specifically for HE (High-Efficiency) washers and contain

suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.

• For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent

residue continues to be an issue, add an extra rinse.

Problem Possible Cause & Solution

44 TROUBLESHOOTING

Washer will not turn

on.

Power cord is not properly plugged in.

• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz

outlet.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified election.

Wash cycle time is

longer than usual.

The washer automatically adjusts the wash time for the amount of laundry, water

pressure and other operating conditions.

• This is normal. The washer adjusts cycle time automatically to provide optimal results for

the selected cycle. The time remaining shown in the display is only an estimate. Actual time

may vary.

Incomplete or no

dispensing of

detergent

Detergent compartments clogged from incorrect filling.

• Make sure that detergent and additives are put into the correct dispenser compartments.

• For all detergent types, always make sure that the dispenser drawer is fully closed before

the start of the cycle.

Too much detergent used.

• Make sure that the suggested amount of detergent is used according to the

manufacturer’s recommendations. You may also dilute the detergent with water to the

maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency)

detergent.

- Always use as little detergent as possible. HE (High-Efficiency) washers need very little

detergent to achieve optimum results. Using too much detergent will cause poor wash

and rinse performance and may contribute to odors in the washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Normal residue

• It is normal for a small amount of detergent to remain in the dispenser. If this residue

builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning

instructions.

Washer will not

operate.

Control panel has powered off due to inactivity.

• This is normal. Press the Power button to turn on the washer.

Washer is unplugged.

• Make sure that the power cord is plugged securely into an electrical outlet.

Water supply is turned off.

• Turn both hot and cold faucets fully on.

Controls are not set properly.

• Make sure that the cycle was set correctly, close the lid and press the Start/Pause button

to start the wash cycle.

Lid is open.

• Close the lid and make sure that noting is caught under the lid preventing it from closing

completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be

on a dedicated branch circuit.

Start/Pause button was not pressed after the cycle was set.

• Press the Power button then reselect the desired cycle and press the Start/Pause button.

If the Start/Pause button is not pressed within a certain time, the washer will be turned

off. (The time varies by model, from 4 to 60 minutes.)

Problem Possible Cause & Solution

45TROUBLESHOOTING

ENGLISH

Washer will not

operate.

Extremely low water pressure.

• Check another faucet in the house to make sure that household water pressure is

adequate.

Washer is too cold.

• If the washer has been exposed to temperatures below freezing for an extended period of

time, allow it to warm up before pressing the Power button. Otherwise, the display will not

come on.

Washer is not filling

properly.

Filter is clogged.

• Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water

Inlet Filters in MAINTENANCE.

Inlet hoses may be kinked.

• Check that inlet hoses are not kinked or clogged.

Energy efficiency

• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer

may be different than for conventional washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Washer lid is open.

• Close the lid and make sure that nothing is caught under the lid preventing it from closing

completely.

Water level is too low.

• The water will not normally cover the clothes. The fill level is optimized for the wash

motion to achieve the best wash performance.

Water in the washer

does not drain or

drains slowly.

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Bleach does not

dispense.

Bleach dispenser cover is not properly installed (on some models).

• Make sure that the bleach cover is properly installed and snapped into place before the

beginning of the cycle.

Bleach dispenser is dirty or clogged.

• Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign

debris that are collected inside the dispenser may prevent proper dispensing of the

bleach.

Premature

dispensing of bleach

Bleach dispenser filled for future load.

• You cannot store bleach in the dispenser for future use. The bleach will be dispensed every

load.

Overfilling the bleach dispenser

• Overfilling the bleach dispenser will cause the bleach to dispense immediately, which will

damage the laundry or the washer. Always measure bleach, but never fill above the max

line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more

than 1 cup of bleach.

Problem Possible Cause & Solution

46 TROUBLESHOOTING

Performance

Wi-Fi

Problem Possible Cause & Solution

Wrinkling Washer is not unloaded promptly.

• Always remove items from the washer as soon as the cycle is complete.

Washer is overloaded.

• The washer can be fully loaded, but the tub should not be tightly packed with items. The lid

of the washer should close easily.

Hot and cold water inlet hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.

Staining Bleach or softener dispensed too soon.

• Dispenser compartment was overfilled, causing the bleach or softener to dispense

immediately. Always measure bleach, and never use more than 1 cup.

Bleach or softener was added directly to the wash load in the tub.

• Always use the dispensers to ensure that laundry products are properly dispensed at the

right time in the cycle.

Washer was not unloaded promptly.

• Always remove items from the washer as soon as possible after the cycle is completed.

Clothes were not properly sorted.

• Always wash dark colors separately from light colors and whites to prevent discoloration.

• Never wash heavily soiled items with lightly soiled items.

Poor stain removal Proper options are not selected.

• Heavier soils and tougher stains may require extra cleaning power. Select the Soak or

Stain Care feature to boost the cleaning power of the selected cycle.

Previously set stains.

• Articles that have previously been washed may have stains that have been set. These

stains may be difficult to remove and may require hand washing or pre-treating to aid in

stain removal.

Musty or mildewy

odor in the washer

Incorrect or too much detergent has been used.

• Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s

instructions.

Inside of the tub was not cleaned properly.

• Run the Tub Clean cycle regularly.

Problem Possible Cause & Solution

Your home appliance

and smartphone are

not connected to the

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then connect your

appliance on LG ThinQ.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi

network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and

numbers. (Do not use special characters.)

47TROUBLESHOOTING

ENGLISH

Your home appliance

and smartphone are

not connected to the

Wi-Fi network.

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and

connect the appliance to the wireless router. To check the router frequency, check with

your Internet service provider or the router manufacturer.

The appliance is too far from the router.

• If the appliance is too far from the router, the signal may be weak and the connection may

not be configured correctly. Move the location of the router so that it is closer to the

appliance.

Problem Possible Cause & Solution

48 LIMITED WARRANTY

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION

INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND

JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING

DISPUTES” BELOW.

Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and

proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.

This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only

when purchased lawfully and used within the United States including U.S. Territories.

• Replacement Products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN

DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES

SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,

CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST

GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF

REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER

BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE

PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE

EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU

SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct

unauthorized repairs.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service.

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted

drain lines, inadequate or interrupted water supply or inadequate supply of air.

WARRANTY PERIOD

Washer Stainless Steel Tub

Direct Drive Motor (Stator and

Rotor)

Parts (internal/ functional parts

only) and Labor: One (1) year from

the date of original retail purchase

Parts Only: Three (3) years from

the date of original retail purchase

You are responsible for any

applicable labor cost.

Parts Only: Ten (10) years from the

date of original retail purchase

You are responsible for any

applicable labor cost.

49LIMITED WARRANTY

ENGLISH

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or

contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is

used for other than the intended purpose, or any water leakage where the Product was not properly

installed.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including

scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is

reported within one (1) week of delivery.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or

maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or

maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable

cleaning products, or any other products or services that were not authorized by LG.

• Damage or missing items to any display or open box Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use) or

contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs, or the removal and

reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with

the Product Owner's manual.

• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air

filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under

this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED

WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND

NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH

WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG

Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.

You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The

50 LIMITED WARRANTY

notice must provide your name, address, and telephone number; identify the product that is the subject of

the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to

resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us

only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute

between you and LG shall not be combined or consolidated with a dispute involving any other person’s or

entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you

and LG shall not under any circumstances proceed as part of a class or representative action. Instead of

arbitration, either party may bring an individual action in small claims court, but that small claims court

action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be administered by the American Arbitration Association

(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that

are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the

procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a

copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner

described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics USA,

Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict

between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.

This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the

arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except

that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of

the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any

disputes between us except to the extent that such law is preempted by or inconsistent with applicable

federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000

in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as

otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any

arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the

arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering

factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the

foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator

can award them to the same extent that a court would. If the arbitrator finds either the substance of your

claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by

the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will

be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise

provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails

in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the

right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a

location within the federal judicial district in which you reside unless we both agree to another location or

we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either: (i) sending an e-mail to opto[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial

Number”).

51LIMITED WARRANTY

ENGLISH

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

CANADA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,

UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER

JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS

ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”

BELOW.

Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and

proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its

option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This

limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product

distributed, purchased from an authorized retailer and used within Canada, as determined at the sole

discretion of LGECI.

• Replacement products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured, all at the sole discretion of LGECI.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS

EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES

AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT

LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT

AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR

LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR

CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER

NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE

LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR

EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS

OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING

DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR

OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT

EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will

begin sixty (60) days from the date of manufacture)

Washer Stainless Steel Tub

Direct Drive Motor (Stator or

Rotor)

One (1) year from the date of

original retail purchase

Three (3) years from the date of

original retail purchase

Ten (10) years from the date of

original retail purchase

Parts and Labor (internal/

functional parts only)

Parts only (Consumer will be

charged for labor)

Part only (Consumer will be

charged for labor)

52 LIMITED WARRANTY

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from

province to province depending on applicable provincial laws. Any term of this Limited Warranty that

negates or varies any implied condition or warranty under provincial law is severable where it conflicts

with such provincial law without affecting the remainder of this warranty’s terms.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or

plumbing; or iii) correct unauthorized repairs or installations of the Product;

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service;

• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,

inadequate or interrupted water supply or inadequate supply of air;

• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the

instructions outlined in the Product’s owner’s manual;

• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of God, or any other causes beyond the control of LGECI or the manufacturer;

• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the

Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper

installation or maintenance includes installation or maintenance contrary to the Product’s owner’s

manual;

• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other

than the intended household purpose/use of the Product, or damage or failure resulting from any water

leakage due to improper installation of the Product;

• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

• Damage or failure caused by use that is other than normal household use, including, without limitation,

commercial or industrial use, including use in commercial offices or recreational facilities, or as

otherwise outlined in the Product’s owner’s manual;

• Damage or failure caused by the use of any accessories, components or cleaning products, including,

without limitation, that are not approved/authorized by LGECI;

• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other

damage to the finish of the Product, unless such damage results from defects in materials or

workmanship and is reported to LGECI within one (1) week of delivery of the Products;

• Damage or missing items to any display, open box, refurbished or discounted Product;

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

• Products with original serial numbers that have been removed, altered or cannot be readily determined

at the discretion of LGECI;

• Increases in utility costs and additional utility expenses in any way associated with the Product;

• Replacement of light bulbs, filters, fuses or any other consumable parts;

• Costs associated with removal and/or reinstallation of the Product for repairs;

• Noises associated with normal operation and failure to follow instructions found in the use and care and

installation guides or operating the unit in an unsuitable environment will not be covered under this

warranty.

• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150

km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product

is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility

to bring the Product, at your sole expense, to the ASC for in-warranty repair.

All costs and expenses associated with the above excluded circumstances, listed under the heading,

This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

53LIMITED WARRANTY

ENGLISH

Call 1-888-542-2623 and select the appropriate option from the menu, or visit our website at http://

www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING

IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH

BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED

AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING

OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal

Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG

agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must

provide your name, address, and telephone number; identify the product that is the subject of the claim;

and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the

dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding

arbitration in accordance with the procedure set out herein. You and LG both agree that, during the

arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG

will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims

between you and LG only by binding arbitration on an individual basis, unless you opt out as provided

below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the

claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the

arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be

combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More

specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at

law, any dispute between you and LG shall not under any circumstances proceed as part of a class or

representative action. Instead of arbitration, either party may bring an individual action in small claims

court, but that small claims court action may not be brought on a class or representative basis except to

the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to

the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and

expedited basis before a single arbitrator chosen by the parties under the provincial or territorial

commercial arbitration law and rules of the province or territory of your residence. You must also send a

copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20

Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable

provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s

award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues

relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute

are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty

and any disputes between you and LG except to the extent that such law is preempted by or inconsistent

with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,

action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the

courts of the province or territory of your purchase for the resolution of the claim, action, dispute or

controversy between you and LG.

54 LIMITED WARRANTY

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in

damages, in which case the payment of these fees will be governed by the applicable arbitration rules.

Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any

arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you

prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by

considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding

the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an

arbitrator can award them to the same extent that a court would. If the arbitrator finds either the

substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose

(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the

applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as

otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if

LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim

exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-

person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location

available within the province or territory in which you reside unless you and LG both agree to another

location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)

is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent

permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited

Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived

any provision or part of this Limited Warranty.

Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on “Find My Model & Serial

Number”).

In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this

Limited Warranty and any disputes between you and LG except to the extent that such law is preempted

by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted

for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the

exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the

claim, action, dispute or controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty

and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited

Warranty shall control and govern the rights and obligations of the parties and shall take precedence over

the EULA.

55Memo

LG Customer Information Center

www.lg.com

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A.

1-888-542-2623

CANADA

LG Electronics WT7480CL 5.5 Cu. Ft. Mega Capacity Smart Top Load Energy Star Washer With Impeller, Turbowash 3d, Water Plus

Product's Documents

Owner’s Manual English

Specifications

LG Electronics WT7480CL Questions and Answers