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17
Malfunction prompt Solution
The rolling brush malfunctions. Please check and
clear the rolling brush
Please check if the rolling brush is tangled with any foreign objects and clear it.
A virtual wall or no-go area is detected. Please move
the main unit away from this area
Tip: Some anomalies can be eliminated by resetting the system.
Please restart the main unit after moving it away from the virtual wall or no-go area.
FAQs
Malfunction type Solution
The battery power is low. Please put the main unit back in the dust collection station for charging before use.
The dust collection station is not powered on. Please make sure the power supply is connected. The charging electrode plates are not in good
contact. Please clean the charging pins of the dust collection station and the charging electrode plates of the main unit. The ambient
temperature is too low (below 0℃) or too high (above 35℃).
Fail to power on
Fail to charge
There are too many obstacles near the dust collection station. Please place the dust collection station in an open area. The distance between
the main unit and the dust collection station is too far. Please place the main unit near the dust collection station and try again.
Please turn off the robot and restart it.
The rolling brush, side brush, wheels, or omni wheel may be entangled with foreign objects. Please turn off the robot and clear it.
The two-in-one water tank dust bin is full. Please clear the dust bin. The filter is blocked, and please clean it. The rolling brush is entangled
with foreign objects, and please clean it.
Fail to return to the dust collection station to recharge
Abnormal operation
Abnormal noise during cleaning
Reduced cleaning capability or dust collection
capability
The mopping module does not release water, or
the amount of water released is small
Please check if there is water in the water tank; please use the mobile app to adjust the water volume to the maximum level; please install the
mop and mop holder properly according to the manual.
The Wi-Fi function is not activated. Please reset the Wi-Fi and try again.
The Wi-Fi signal is weak. Please reset the main unit in an area with a strong Wi-Fi signal.
The Wi-Fi connection is abnormal. Reset the Wi-Fi, download the latest mobile app, and try to connect again.
Fail to connect to Wi-Fi
Please ensure that the main unit has been successfully connected to the network and always stays in the Wi-Fi signal-covered area.
Main unit in offline status
Please make sure the main unit is not in the Do-Not-Disturb Mode because the scheduled cleaning cannot be executed in this mode.
Please make sure the main unit is connected to the network. Otherwise, the scheduled cleaning will not start because the main unit cannot
synchronise the time.
Fail to perform scheduled cleaning
EN
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