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Troubleshooting
When the robot vacuum and mop cleaner shows abnormal behaviour during operation, the main unit button flashes yellow and gives a voice prompt. Please refer to the following table for troubleshooting.
Malfunction prompt Solution
Please ensure that the laser distance sensor is
unobstructed before starting
Please place the main unit on a level surface
before starting
Please check whether the laser distance sensor is blocked or obstructed by foreign objects. Remove obstacles or foreign objects.
Please do not use the main unit outdoors under direct sunlight or in strong light. Move the main unit indoors to use it.
If the above methods are ineffective, move the main unit to a new location to start.
If there is still an abnormal prompt, please contact our after-sales service centre.
If the wheels are suspended, please move the main unit to a new location before starting.
Low battery power, please charge the device The battery power is low, and the main unit cannot start normally. Please charge the main unit before use.
Please ensure that the two-in-one water tank is
installed properly
Please put the two-in-one water tank back and ensure that it is installed properly.
Please wipe the cliff sensors and move the main
unit to a new location before starting
If the main unit is suspended, please move the main unit to a new location before starting.
The cliff sensors are too dirty and are blocked by dust or other debris. Please wipe the cliff sensors.
Please check the collision sensors for foreign
objects and clear them
Please put the main unit back in the dust collection
station
Please check if the collision sensors are stuck and clear any foreign objects around them.
If there is no foreign object, please move the main unit to a new location before starting.
If there is still an abnormal prompt, please contact our after-sales service centre.
If the main unit fails to return to the dust collection station to recharge, please put the main unit back in the dust collection station.
Please clear obstacles around the main unit and
try again
Low battery power. Please wait for the charging
to finish
Please check if the main unit is stuck or trapped by any obstacles and clear the obstacles around it.
The main unit has a low battery power and is charging in the dust collection station. Please wait for the charging to finish before restarting.
Please ensure that the mop is installed properly
The main unit has shut down due to a low battery
power
Please put the mop back and ensure that the mop holder is properly installed.
The main unit will automatically shut down when its voltage is lower than 12 V. Please put the main unit back in the dust collection station
for charging.
The side brush malfunctions. Please check and
clear the side brush
The wheels malfunction. Please check and clear
the wheels
Please check if the side brush is tangled with any foreign objects and clear it.
Please check if the wheels are stuck and clear any foreign objects.
16
EN
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