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SolutionPossible causeSymptom
After the hob has cooled down,
cooking can be continued.
Zone is overheated.Zone stops unintended and
residual heat indicator is shown.
Check the electrical
connections.
The appliance is incorrectly
connected.
A fuse blows as soon as the hob
is switched on.
Remove cookware and assign
again.
Celsius°Cooking™ cookware is
assigned to wrong cooking
zone.
Hestan Cue key is blinking,
together with set cooking
method key and display.
Switch off the cooktop for 10
seconds and/or change the
battery.
Low battery of cookware or
unstable bluetooth connection.
Unstable connection between
cookware and hob.
Place Probe back or reposition
- press cooking method key if
probe isn't auto detect.
Celsius°Cooking™ Probe is
removed or not in touch with the
content. Or the temperature has
fallen rapidly, e.g. due to adding
cold water.
Set Hestan Cue cooking method
key is blinking together with set
temperature display while using
the probe.
Pull the plug out of the socket.
Contact your installer.
The ceramic glass plate broke.
Please note! Do not throw a
broken ceramic glass plate in
the glass recycling bin but take
this to the Municipality's waste
recycling centre.
Extraction module
SolutionPossible causeSymptom
Clean the pins bearing the
tower.
The pins bearing the tower are
dirty.
The movement of the tower is
labored and / or makes more
noise.
The Air-Dry function is not a
setting. However, by turning off
the Synchro Stop setting, Air-Dry
will only be activated at
extraction level 1.
The Air-Dry function is active.
This after-run function ensures
that the extraction channels and
grease filters are blown dry.
When switching off the hob, the
hob will continue to extract at
levels 1, 2, or 3, and the
extraction indicator pulses.
Error codes
SolutionPossible causeSymptomError code
Clean the control panel.The control panel is dirty
or has water on it.
Er03 appears on display.Er03
Wait for cooking zone to
cool down or fill the pan
with foodstuff.
Empty pan was heated on
the cooking zone.
E2 appears on display.E2
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Troubleshooting
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