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45
BEFORE YOU CALL
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense.
Possible solutions are provided with the problem listed
Problem Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into outlet.
Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local electric com-
pany for service outage information.
Cooktop Problems
Problem Cause / Solution
Surface element is too hot or
not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not
heat or does not heat evenly.
Be sure the correct surface control is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or
heavyweight cookware. Flat pans heat better than warped pans. Cookware materi-
als and weight of the material aect heating. Heavy and medium-weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Bu with a non-abrasive cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure the cooktop surface and bottoms of utensils are clean
before use. Small scratches do not aect cooking and will become less visible with
time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply cooktop cleaning creme to the ceramic surface. Bu with a non-abrasive cloth
or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Bu
with a non-abrasive cloth or sponge. For more information, see “Cooktop Mainte-
nance” on page 40
Brown streaks or specks on
cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade
scraper to remove soil. For more information see “Cooktop Maintenance” on page
40
Self Clean problems
Self clean does not work. Oven control not set properly. See “Self Clean” on page 34.
Oven racks discolored or do
not slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity
before starting a self-clean cycle. Clean by using a mild abrasive cleaner following
manufacturer’s instructions. Rinse with clean water, dry, and replace in oven.
Soil not completely removed
after self clean.
Self clean was interrupted. Review instructions on “Self Clean” on page 34..
Excessive spills on oven bottom. Remove excessive spills before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gas-
ket, and the small area at the front center of the oven bottom. These areas are not
in the self-cleaning area, but get hot enough to burn on residue. Clean these areas
before starting the self-cleaning cycle. Burned-on residue can be cleaned with a
sti nylon brush and water or a nylon scrubber. Be careful not to damage the oven
gasket.
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