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Action Yes No
Step 2
a Make sure that the paper type is set to Envelope.
From the control panel, navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type
b Send the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
a From the control panel, navigate to:
> Settings > > Print > > Layout >
b Select Collate, and then press .
c Set Collate to On, and then press
.
d Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
a Reduce the number of pages to print.
b Print the document.
Is the document collated correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 98
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