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Action Yes No
Step 2
a From the control panel, navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact
customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
1 From the control panel, navigate to:
> Settings > > Device > >
Notifications
>
2 From the Jam Content Recovery menu, set Jam Recovery to On or Auto,
and then press
.
Are the jammed pages reprinted?
The problem
is solved.
Contact
customer
support.
Printing problems
Print quality is poor
Blank or white pages
Troubleshooting 100
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