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Washer Symptom Possible Cause/Solution
Water Leaks • Check that fill hoses are properly installed on the faucets and the washer’s water mix-
ing valve.
• Check the condition of the fill hoses. Replace fill hoses every five years.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Check the condition of the rubber door gasket for tears or holes.
• Laundry load may be oversudsing. Make sure you are using low-sudsing, high effi-
ciency (HE) detergent.
• Laundry load may be overloaded. Make sure you are using proper load sizes.
• Make sure outside perimeter of the door glass where seal contacts glass is clean.
Too Many Soap Suds • Laundry load may be oversudsing. Make sure you are using low-sudsing, high effi-
ciency (HE) detergent.
• Make sure you are using the amount of detergent recommended on the detergent’s la-
bel. If using non-HE detergent, use only 1/2 of the detergent manufacturer's recom-
mended amount.
• Laundry load may be overloaded. Make sure you are using proper load sizes.
Vibrates/Moves Slightly • Make sure washer is level. Uneven leveling can cause vibration.
• Make sure washer is installed on a solid, sturdy and level floor. The washer should not
be installed on carpeting, soft tile, a platform or other weakly supported structures.
• Make sure rubber feet are installed on all four leveling legs. Refer to Position and
Level the washer.
Is Noisy • Make sure washer is level. Uneven leveling can cause vibration.
• Some sounds may be a part of normal operation for a frontload washer, such as click-
ing noise when door locks and clicking noise from balance ring during agitate part of
cycle.
Load is too Wet • Wash load may be unbalanced. The washer may have limited the spin speed to pre-
vent damage to the machine. Redistribute the load.
• Load is too small. Add items to make full load.
Wrong Water Temperature • Make sure that the controls are properly set.
• Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indica-
ted with “H” on the valve bracket) and cold faucet is connected to cold mixing valve
(indicated with “C” on the valve bracket).
• Make sure laundry room water heater is adjusted properly.
Troubleshooting
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Copyright, Alliance Laundry Systems LLC -
DO NOT COPY or TRANSMIT
25 Part No. 807871ENR3
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