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13. Frequently Asked Questions
If you have any question or a problem occurs to your DrivePro Body 10, please first check the
instructions listed below before sending your DrivePro for repair. If you cannot find any ideal solution
to your question below, please consult your dealer, service center, or local Transcend branch office
for further help. You can also visit Transcend website (http://www.transcend-info.com/) for more
FAQs and Technical Support services (http://www.transcend-info.com/Support/contact_form).
My computer operating system cannot detect my DrivePro Body 10
Please check the followings:
1. Is your DrivePro Body 10 properly connected to the USB port? If not, unplug and connect it
again. Make sure that both ends of the USB cables are properly connected as shown in the
User’s Manual.
2. Is your DrivePro Body 10 connected to the Mac keyboard? If yes, try to plug it in an available
USB port on your Mac Desktop directly.
3. Is the computer’s USB ports enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable them.
None of the DrivePro Body 10 buttons are responding.
Please press the Reset button on the bottom of the DrivePro Body 10 with a pointed object
such as a paper clip.
Is the DrivePro Body 10 shockproof and waterproof?
The DrivePro is IPX4 water resistant and meets rigorous U.S. military drop-test standards*.
*Based on MIL-STD-810G 516.6-Transit Drop Test
Can I use the DrivePro Body 10 to record at nighttime?
Yes, the DrivePro Body 10 will activate the Infrared LED automatically at night or in low light
conditions. However, please note that photos taken and videos recorded with Infrared LED will
be in grayscale.
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