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en Troubleshooting
42
Fault Cause and troubleshooting
Appliance does not
heat up.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
The time is not dis-
played when the ap-
pliance is switched
off.
Display switches itself off after a short time.
No action required.
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
Intense steam gener-
ation when steaming.
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→"Basic settings", Page25
2.
Repeat the calibrations.
→"Before using for the first time", Page13
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The set water hardness range is too low.
1.
Descale the appliance.
→"Descaling", Page32
2.
Check the water hardness and set this in the basic settings.
→"Basic settings", Page25
The appliance
prompts you to rinse
it.
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→"Clean steam system", Page34
Buttons are flashing. Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
"Plopping" sounds
can be heard when
cooking with steam.
Water vapour requires the cold/heat effect for frozen food.
No action required.
The appliance hums
during operation and
after it is switched off.
Functional test of the pump creates operating noise.
No action required.
The interior lighting
does not work.
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→"Basic settings", Page25
The LED light is defective.
▶
Call the after-sales service.
→"Customer Service", Page43
A notification appears
on the display con-
firming that the max-
imum operating time
has been reached.
The maximum operating time has been reached. The appliance stops heating.
1.
Press "OK" to confirm the notification about the maximum operating time.
2.
Check whether you still need the appliance.
▶
Set a cooking time so that the operation does not stop.
→"Time-setting options", Page19
The operation stops. The maximum operating time has been reached. The appliance stops heating.
1.
Press to switch off the appliance.
2.
If necessary, press to switch the appliance back on and then restart the operation.
▶
Set a cooking time so that the operation does not stop.
→"Time-setting options", Page19
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page43
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